Let’s explore the Company Activity box displayed on Trustindex Review Summary Pages and why they matter to businesses and customers alike.
What is Company Activity?
Trustindex offers an innovative way for businesses to showcase their credibility through a variety of activity boxes displayed on their Review Summary Page. These features provide a transparent look at how companies manage and engage with customer feedback.
Company Activity Categories
Claimed Profile
When a company has a “Claimed Profile,” it signifies that they are actively managing and engaging with their customer reviews on Trustindex. This includes updating their company information, collecting new customer reviews, responding to feedback, and more. By claiming their profile, companies can ensure that their online presence is accurate and reflects their ongoing commitment to customer service.
Go to your business’s Review Summary Page and in case it is unclaimed, click on Claim & follow the directions.
Review Requests
The “Review Requests” category highlights companies that are proactive in inviting their customers to leave reviews. Using Trustindex’s automatic review invitation system, these companies ensure that their customers have a seamless and straightforward way to share their experiences. This proactive approach often leads to a more comprehensive and up-to-date collection of customer feedback.
All you have to do is have an automatic email campaign set up & activated.
Local Review Collection
This means that the company uses Review Collecting NFC Cards to gather customer reviews on Google, Facebook, or Trustindex review platforms. This method is particularly effective for capturing in-person feedback, providing an immediate and accurate reflection of customer experiences.
You automatically get this category when you have placed an order for your Review Collector Card.
Displaying Reviews
“Displaying Reviews” ensures that the reviews on their profile are up-to-date and authentic. These reviews are displayed on the company’s website without any modifications, offering potential customers a trustworthy and unfiltered view of other customers’ experiences. This transparency is crucial for building trust and credibility.
Simply embed your Trustindex review widget in your website.
Review Replies
The “Review Replies” metric indicates how actively a company interacts with its reviewers, regardless of manual or automatic methods. It measures the response rate and response time over the last 12 months. A high level of engagement in responding to reviews shows that the company values customer feedback and is committed to addressing any concerns or praises promptly.
Make sure to always keep up with your review responses. Answer them in a timely manner manually or use the automatic AI Reply service.
Top Rated Certificate
Trustindex awards the Top Rated badge to businesses that have achieved a rating score of 4.5 or above in the past 12 months on a review platform. This certificate is a testament to a company’s consistent delivery of high-quality service and customer satisfaction. Displaying this certificate can significantly enhance a company’s reputation and attract more potential customers.
You’ll receive the Top Rated qualification when you reach a rating score of 4.4 or above in the past 12 months on a review platform.
Why Company Activity Matters for Your Business
- Enhanced Credibility: Showcasing the company’s commitment to transparency and customer satisfaction builds trust among potential customers.
- Active Customer Engagement: Proactively managing and responding to reviews shows that the company values customer feedback and is dedicated to continuous improvement.
- Improved Reputation: Earning certificates like the Top Rated badge demonstrates consistent high-quality service, enhancing the company’s reputation and attracting more customers.
- Accurate Online Presence: Claiming the profile and keeping company information updated ensures that potential customers have the most current and accurate details about the business.
- Proactive Feedback Collection: Using tools like Review Collecting NFC Cards and automatic review invitations helps collect customer feedback every day.
- Competitive Advantage: Showcasing these activities distinguishes the company from competitors, highlighting their proactive approach to customer service and engagement.
The Company Activity provides a clear and comprehensive overview of a company’s engagement with customer reviews. These features not only enhance the transparency of the company’s operations but also build trust and credibility with potential customers. By actively managing and showcasing their customer feedback, companies can demonstrate their commitment to quality service and customer satisfaction.