Review of Avista Family Medicine
gordon l
2022.10.25
Had to find a new Dr.
Had an appointment for a physical before a scheduled surgery arrived and paid my Co-pay was told I owed 40 dollars additional from a previous visit. I asked for what and he said he didn't know so I asked what the date was? and he said he didn't know, and I said when he finds out I will pay it. He then said I can't get my physical until I pay it, I told him I have no problem paying it if he can tell me what I'm paying for. He couldn't so I left and found a new Dr.
Gordon, I wanted to get to the bottom of this and hit a roadblock. I've searched my database for "Gordon" (first and last) and cannot confirm your review. The last "Gordon" to visit was in March this year and for a different type of visit. Leading me to believe you left a comment for the wrong office. Also, care is always allowed at the time of the appointment, even when balances are due, typical for patient follow-ups. However, appointments are only allowed when payments are made on past-due balances. This, again, leads me to believe you're commenting in the wrong place. Please, let me know if I can be of further assistance.
Chad Gammage, General Manager 480-892-1212