Scott Heide

Not very professional Make sure you get trip insurance. We booked this Everglades tour with Pick up a few months before we would be in Miami. We traveled out of the country and arrived back in Miami very late in the day on and checked into our hotel we were planning on spending 9 days in Florida. We Live in Greensboro, North Carolina Central NC) and the morning of Oct. 2nd we spoke to our family in Greensboro and were told that they could not get in contact with relatives and friends who live in the Ashville NC and western NC.. We decided that we needed to get home, we spent the morning on Oct 2 ( 5 days before or tour with Banana Joe, trying to change flights and cancel hotel, car rental as well as this tour. Banana Joe does not have a phone number but we sent them an email asking if we could cancel , Never got a response but on Oct 6 we received an email telling us were they were going to pick us up (this was a non reply email??? On Oct 7th the day of our tour we got a phone call from the pick up driver wanting to know where we were, we advised him that we had cancelled and he said well no one told him????and hung up. I sent another email to Banana Joe asking if they would refund or give some type of break on the cost???Never got a reply, I know they require a 7 day notice to cancel but I would think that they could have at least acknowledged and responded in some way.

Date of experience: 02 October, 2024