Review of The Education Hotel
AK
United Kingdom |
2024.04.23
Waste of time and money
Absolute nightmare - please don't bother contacting & save your money. They call you to take money from you and keep for 2 weeks. And then if you are in hope that they will permanently keep the money. There is no evidence that they have tried to look for the tutor for 2 weeks.
Dear AK,
We are sorry to hear that you are unhappy. When you spoke with our client manager, they explained that you had a specific list of requirements that we might not be able to meet, however that we would try to meet your needs.
We take a refundable deposit when starting all 1:1 tuition, to allow us to select a tutor but also to provide all students with access to our members club outside of their tuition sessions. This members club is full of practice papers, learning subscriptions and videos, which supplements tuition
Our policy is that we hold a deposit for 14 days and if we cannot find a tutor, it will be returned to you. The deposit was returned to you as we could not find a tutor to suit your needs.