Sam Crouse

RUN AWAY IF YOU HAVE ANY OTHER OPTIONS. Absolutely terrible. They treat you like a deadbeat at every turn. Their communication, when they choose to actually respond, is at best overly legal (to the point of not answering questions) and at worst rude. A look at their website will let you know what you need, they only care about cash. Tenants are an inconvenience, and they absolutely do not care to help you. They do not communicate concerns with the properties to owners. When they do, they charge the tenant $25 for EVERY maintenance action (even things like a preexisting issue where the house was miswired, causing a fire concern). In fact, they will try to charge a fee for everything including their management, billing, payment (no matter how you pay), weekend move out, maintenance... you name it. Some fees are normal, and necessary, but its clear Peabody views them as a profit opportunity. When we first rented they were ok and even handled a furnace issue real well, but things went downhill over our time renting. They were actually told by the landlords that they would not be continuing to use them after my lease was up. So Peabody cancelled their involvement on the lease (2 days before my end of lease and move out inspection) then charged the landlords a "lease addendum fee" for the privilege.