Marie King

Stick with NRMA Unfortunately I have not been lucky to have had the same experience GPS. We purchased a car from a private dealer and invested the money in having it inspected by 'professionals' to ensure there were no major issues with the car. Prior to booking I was assured that the inspector being sent was experienced in 4WD Diesels and specifically that they had worked with Toyota foreign extended period of time. Sadly, within the first week of purchasing the car we were alerted to a tapping sound and notice that the transmission was incredibly clunky. I went straight back to George who was pretty much dismissive and a little condescending. After this we took it to three different mechanics who all clarified that the fuel injectors needed replacing, the transmission needed a major service and that the rear breaks needed to be replaced. George's response this is that they (the other mechanics) where all idiots I didn't know what they were talking about. Additionally he sent me a screenshot of a comment on a four-wheel drive forum. With an additional $5K bill on top of our $27 K top price purchase. (Thinking we had a car that was in great condition as the inspector had informed us that there was nothing majorly wrong with it and therefore was a great buy) it's understandable that we're not particularly happy. After going back to George again, informed me that I hadn't followed his initial advice on the first time I contacted him and had the injectors 'relearned' however we had been informed when inquiring about this that it would only master problem and that they definitely needed to be with replaced. After which he told me he had refunded me the service... He has not. George also said that he won't correspond with me anymore so is not following up on any refund. We're now going to Fair Trading as advised by a lawyer to see what can be sorted. My advice is think about using NRMA as they guarantee their inspections and will pay for any major works that weren't picked up. (Unfortunately advice I received too late)

Date of experience: 26 August, 2024