Brian Linman

Kitchen Remodel Nightmare The absolute worst customer experience we have ever had is the nightmare of having a kitchen remodel done by Maxwell Building Services. We have never spent so much time completely frustrated and absolutely furious with a company and its owner. We have never been threatened with legal action until dealing with Maxwell and have been threatened multiple times with serious legal actions over the course of the two-and-a-half-year ongoing ordeal. Maxwell Building Services filed a lawsuit against us on September 30, 2024, alleging defamation for posting factual, truthful reviews and honest opinions including in Google, Yelp, and BBB reviews. In June 2022, we were threatened with legal action that would make us pay about $30,000 to Maxwell with no work being done if we cancelled the contract when we were informed of a three-month delay in the start of the project due to the lack of a crew. We were stuck in a horrible position. We were left without a functional kitchen for over five months for a project that was supposed to take 2-3 months. The project management was terrible during the entire project with the project manager ghosting us when there were issues, and very rarely visiting the job site. The costs ballooned by 55% with no change in scope of the project. Work was done over 10 months, but the job was not finished, and final inspections were not scheduled by Maxwell. In March 2023, Maxwell’s attorney sent me a letter threatening legal action for defamation against Maxwell if I did not remove my complaints to the Better Business Bureau (BBB) and Michigan Department of Licensing & Regulatory Affairs (LARA) within five days. The complaint with the BBB was closed 3/16/2023. The complaint with LARA was updated on 3/22/2023 to remove verbiage that could be possibly construed as defamation. On 7/7/2023 I sent a final payment for the correct amount due based on the actual costs of the project. No further balance was due to Maxwell unless they completed the incomplete punch list items to earn the holdback, which they never did. On 8/4/2023 Maxwell recorded a lien against our property for $8,754.18. I responded saying that the lien was invalid since Maxwell never completed the project and had been paid in full the correct amount and requested the lien to be vacated immediately. I engaged a construction attorney for assistance in removing the lien. The lien was in place for 12 months. On 7/23/2024, Maxwell’s attorney contacted our attorney offering a settlement of $6,000 to have the lien removed. We declined this offer. On 7/29/2024, Maxwell’s attorney contacted our attorney stating that they would be filing a foreclosure suit. No suit was filed, and on 8/5/2024 I had a discharge of lien processed and recorded to have the lien discharged. On 9/30/2024, Maxwell Building Services filed a lawsuit (case 2024-210048-CZ) against me and my wife alleging breach of contract, defamation, and tortious interference with a business relationship or expectancy, that we are vigorously defending against. On 10/4/2024, Maxwell Building Services filed for a temporary restraining order to force us to remove all negative reviews, and the restraining order was denied. On 10/16/2024 there was a show cause hearing in the Oakland County Circuit Court, and my wife and I agreed not to publish any false statements regarding Maxwell Building Services. The remodel job from Maxwell Building Services has been a two-and-a-half-year nightmare that is continuing. We never expected to be treated the way we were treated by a BBB accredited and A+ rated business. We look forward to an investigation of our complaint against Maxwell with the Michigan Department of Licensing & Regulatory Affairs (LARA). complaint negative review lawsuit