Hashin Jung

Gilt shipped only 1 x pendant when I paid for two?!? I ordered 2 x Le Vian aquapraise gold pendant as a couple jewelry for my daughter and myself. When it arrived, it was only one pendant! The package was not damaged at all, so it is obviously the Gilt order fulfillment team made a mistake or an intentional fraud to ship only 1 pendant. I reported this incident about two and half weeks ago, but the gilt customer support team suggested I contact Royal Mail to claim the loss!?! I wrote again two more times that it is not the currier's fault and Gilt needs to return my money back. But I didn't get a response yet. I'm a returning customer to Gilt and now absolutely furious. How can they deceive a customer this way for an expensive designer jewelry? It is fraud!!!!!

Date of experience: 20 August, 2024