Alex

Terrible Returns & Understaffed Support Team TL;DR: Halara is as scammy as they come. Their quality sucks and their customer support is intentionally convoluted with their team understaffed. I've been waiting 13 days for a $90 refund on two pairs of pants. It took 25 minutes via chat and over 5 emails for me to get a pending PARTIAL refund that did not include the cost of the shipping label or return packaging. Do not buy from Halara. This is regarding Halara’s High Waisted Work Pants, size 2X in gray and black AND my experience with Halara Support. I'm 5'2" and bought these pants for a new job. I typically wear a 1X or 2X and used the Halara Size Guide to select the 2X size. Despite being $40 each, the pants I received were made of an extremely cheap polyester and would need to be hemmed at least four inches in order to fit me. After finding it impossible to initiate a return on the Halara website, I emailed support on 10/9/24. In response to my email, I was sent an unresponsive link to initiate a return. I then spent 25 minutes in Chat Support with a clearly overwhelmed team member who was able to eventually email me a return label despite her saying it would originally take her 24 hours to do so. On 10/11/24, I spent $4 on packaging and mailed the pants back to Halara via UPS. On the 17th, Halara Support emailed me and stated they needed a tracking number before initiating a return. I attached my UPS receipt and on the 18th they stated they initiated a refund of $89.90 to my card. It is now 10/22/24. The refund that is still processing to my account is only for $82 despite Halara support stating that the refund would include the cost of the shipping label. This also doesn't account for the $4 I spent on packaging. In total, I've wasted over $93, 25 minutes over chat, and hours on emails to wait 9 business days to to MAYBE receive a partial refund. I do not recommend that you purchase anything from Halara.

Date of experience: 09 October, 2024