Gina Bush

Bad Customer Service Buyer beware. We purchased cleats for our son and when we received them realized that they were not going to work because he needed molded cleats not spikes. Long story short he didn't even try them on. We placed them back in the box to return for a refund. Shortly after mailing them out we received an email stating that they were denying our request because there was dirt on the cleat. ABSOLUTELY ABSURB! They even sent a picture and there was tiny little smug on the white part of the inside heal (that could be easily wiped with a wet paper towel). For all I know maybe someone at UPS may have placed the cleats back in box before shipping and created this tiny little dirt mark. Regardless it's ludicrous. We are constantly purchasing online and returning as needed and we have never encountered a problem with a simple return.