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Reviews ( 4635 )
Cynthia Rossetti
2025.01.25
The staff is great, always friendly. The gym and equipment are always clean and in good condition. Love it!
Hi, Cynthia! Thanks for taking the time to leave us a review! As we always aim to improve, we would appreciate any tips on how to raise your experience with us to a five-star one!
Clarence Williams
2025.01.24
Good range of machine and free weights.
Colleen Young
2025.01.24
Great hours, great staff, very clean, and great members. Updated equipment, great management... the best fitness center in Springfield 😃
Thank you for the wonderful review, Colleen! We appreciate your support!
Ammie Gilson
2025.01.24
The staff have all been very friendly. The on boarding was great and the tour of the gym. The equipment available and space is great. Overall great atmosphere
Deralle Watson
2025.01.24
I really like the atmosphere and the vibe.yall coo
linder Conley
2025.01.23
I Love, 10 fitness. The facility is clean and you have so many choices of equipment to use. I love the movie room because there’s always a great movie to watch while I’m working out.
Hi, Linder! Thank you for your kind words and tremendous support! We greatly appreciate you!
Roy Reyonlds
2025.01.23
Great equipment, always clean, the staff is great
Thank you, Roy, for the support and five-star review!
Kelsey Peterson
2025.01.23
The Trainers at 10 fitness in Cabot r amazing and they treat u like family I love Mrs Savannah and Preston
Tina Becker
2025.01.23
Very clean. Enjoy the different classes they offer. Great staff and location.
Thanks, Tina, for the tremendous support and kind words!
Isaac Ludwig
2025.01.23
The staff are great, the company sucks.
Dear Isaac,
Thank you for your feedback. We’re glad to hear that you had a positive experience with our staff. However, we’re sorry to learn that your overall experience with the company did not meet your expectations.
Your insights are important to us, and we would appreciate the opportunity to understand more about your concerns. Please feel free to reach out to us at contactus@10fitness.com, so we can address the issues and work toward a better experience in the future.
Thank you for bringing this to our attention.
Best regards,
Your 10 Fitness Team
Ronda Fischer
2025.01.22
Friendly staff, great classes and a variety of equipment to use. The facility is clean and well maintained. Questions are always answered. It has a great family atmosphere!
I am greeted by my name. That is amazing!!
Hi, Rhonda! We're so thrilled that you entrusted us to assist you along your fitness journey! Thank you for the tremendous support and kind words! We greatly appreciate you!!
Pat Collier
2025.01.22
I love the classes and attend all the morning classes offered at 8:15 and 9:15 Monday through Friday. The instructors are great and the variety of classes allow me to stay in shape. I also attend 3 per week of the level 10 classes. I prefer to go to class with an instructor and others to keep me motivated! I would recommend 10 Fitness classes to anyone !!
Thanks, Pat, for the 5 star review and tremendous support! We greatly appreciate you!
Crystal Goff
2025.01.22
By far the BEST GYM AROUND!! The staff is the top notch and Environment is amazing!! 10 out 10 gym for sure !!
We appreciate your kind words Crystal! So glad you're a member of the 10 Fitness family!!
Leslie Kastel
2025.01.22
Love the gym. Not a fan of the trainers telling people its required to do on-boarding which entails a fitness assessment in order to use the gym. On-boarding entails signup, getting access to the gym via app or wristband, getting your photo taken. You are not required to do the "free fitness assessment".
Madison spoke to me a couple of times about this and apologized for the miscommunication. She was very kind and definitely fixed all reservations about going back.
Hi, Leslie
Thank you for sharing your feedback! We’re thrilled to hear that you love the gym and appreciate Madison’s efforts to address your concerns. We apologize for any miscommunication regarding our onboarding process.
While the fitness assessment is optional, it’s something we highly recommend, especially for beginners, as it helps members better understand their fitness levels, set goals, and get the most out of their experience. Many of our members find it incredibly helpful in gaining confidence and making informed decisions about their workouts.
We’re glad to have you with us and are always here to ensure you have the best experience possible. If you have any further questions or concerns, feel free to reach out. See you at the gym!
Sincerely,
Your 10 Fitness Team
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Austin Ahne
2025.01.21
Great facility, lacks few amenities, generally high standard of cleanliness, numerous extra-curricular activities to participate in, girls-only section, movie theater, large astro-turf green space
Hi, Austin! We greatly appreciate you taking the time to leave us such wonderful feedback! Thank you for the review and support!!
Sam Buffin
2025.01.21
Please somehow add another toilet. There are to many folks for one toilet. Plus today it was out of order.
Stephen Flemon
2025.01.21
Young Hat Creative Network
2025.01.21
{Edited}
Quality Customer Service in light of impedement.
If 2 people talk at the same time I vibrate.
I'm thoroughly Autistic. If there are fluorescent lights involved then the day is exponentially harder. God forbid somebody starts a vaccuum.
So I signed up for a gym membership on the site. Genuinely, just a better idea for people like myself.
I received a complimentary consultation with a personal trainer. This is a great opportunity for normies but it was ironically the last thing I needed 😂
In the meeting, I was under the impression that I was being introduced to the gym and finalizing paperwork for my membership. This seemed like the necessary human element. I sat my head to one side for 30 minutes and tried to do the human thing...in a gym.
I hope my autistic friends understand the issue I was having. I felt it went great because I Passed the social circumstance of being welcomed to the gym and signing paperwork without losing composure.
It didn't go great initially. I was mistaken. Having used the site to purchase exactly the membership I needed, I was upset to find that I had stumbled into a personal training plan that was entirely optional. The pretext had been different.
At first I felt duped, but I've come to realize this to be a fault in communication and expectations as laid out.
Thankfully, the 10 fitness crew are taking action to amend this confusion such that I can have the membership I set out for and get good use of the gym facilities. With the opportunity to take advantage of my sluggish comprehension in context, they have chosen to provide quality customer service. The higher ups have explained their purposed practices to help individuals where they are in their fitness journey, and I really appreciate their ethic.
If and when I am in a place to set higher goals, I will be reaching out to the PTs here at 10 fitness. Ethical conduct is hard to come by and does not have a shelf life.
Hello there,
Thank you for sharing your experience, and we’re sorry to hear you felt pressured during your visit. We assure you that at 10 Fitness we strive to create a welcoming and supportive environment for all our members.
We want to clarify that our personal training consultations are optional and intended to help members explore how personal training can align with their fitness goals. Under no circumstances should anyone feel pressured or misled into signing an agreement.
We take your feedback seriously and will be reviewing our processes to ensure they align with our commitment to ethical and transparent business practices. Please reach out to our management team directly at, contactus@10fitness.com, so we can address your concerns and work to make this right.
Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
The 10 Fitness Team
CWoods101
2025.01.17
Hello! Thanks for the 5 star rating!