Ageless Medical Reviews

❌❌❌Misleading Marketing, Poor Service This review serves as a warning to others considering Ageless. I feel compelled to share my deeply disappointing experience at Ageless, a stark contrast to the perfect 5-star rating that initially drew me in. 1. Initial Consultation and Treatment Decision: I first visited Ageless in Nov 2023, drawn by Dr. Lam's reputed expertise. During my consultation, I expressed interest in Thermage and Ultherapy for aging concerns, but Dr. Lam recommended fillers instead, suggesting Thermage/Ultherapy for later. Trusting her judgment, I proceeded with the fillers, which cost $6300+GST for three syringes—a price significantly above the market rate. Despite the high cost and no visible improvement, I trusted her expertise and purchased a credit program on the day. 2. Switching Doctors: By Dec 2024, ready to pursue the initially discussed treatments, I was informed of Dr. Lam's unavailability and was instead directed to another practitioner, Dr. Vera. The staff assured me that the treatment results would be identical regardless of the doctor since the same equipment was used. This rationale made me question why treatments performed by Dr. Lam were priced higher if the outcome would be the same. I later realized that Ageless uses Dr. Lam as a branding tool to attract new customers and allure them to sign on credit packages, only to redirect them to other less-experienced doctors while still charging exorbitant fees. 3. Experience with Dr. Vera: My consultation with Dr. Vera was appalling. After a lengthy wait in a cramped, unventilated room, she presented a sales-driven approach rather than focusing on my needs. She pushed Morpheus 8, the most expensive option available. It was also inconsistent with the advice from Dr. Lam which confused me. I suspect Dr. Vera was more interested in selling based on price rather than suitability, as I have been regularly doing treatments at another trustworthy clinic in Singapore, which also offers Morpheus 8 at a much lower price, yet did not recommend it due to its high cost, painful process, and minimal benefits for my skin condition. 4. Unexpected Consultation Fee: Adding insult to injury, I was charged a consultation fee despite being an existing customer with a prepaid credit package. They insisted on a separate payment for the consultation, citing it was mentioned in a WhatsApp message and claiming that the credit package could only be used for treatments. When I challenged this fee that it was not stated in the initial package agreement I signed, the staff coldly stated it was company policy—a policy they refused to disclose when I requested to see it. This illustrates the clinic’s opaque policies and tendency to impose hidden fees. I’ve put a screenshot of a conversation I had with another clinic who clearly stated that they do not charge consultation fees for existing customers, which is the industry standard in my experience. 5. Inconsistent and Extremely High Prices: The treatment prices at Ageless are inconsistent and generally much higher than market rates. For example, last time I checked, Morpheus 8 is 60% higher than another clinic I consulted, and Ultherapy is double the price. If treatments are performed by Dr. Lam, the price increases by an additional $1000+. As their staff member admitted, the results are identical, so why the higher fees? 6. Final Thoughts: The overall handling of my case by Ageless has been incredibly disheartening. The clinic operates with a short-term focus on financial gain rather than fostering long-term patient relationships. After expressing my dissatisfaction, no one from Ageless showed any initiative to resolve the issues; instead, they hid behind formal messages signed by "Ageless Management Team," never apologizing or showing genuine concern. It’s clear they spend more time defending themselves than addressing customer issues. I expect Ageless to defend themselves again after this review, as that’s apparently where they focus their efforts. Sad, but true.

I had filler done with Dr. Lam and I couldn't be more impressed with the experience. From start to finish, Dr. Lam was professional, gentle, and reassuring. she took the time to explain the procedure clearly and made sure I was comfortable every step of the way. The injection itself was virtually painless, and I appreciated how quick and efficient the whole process was. Dr Lam and the staff made me feel at ease, and I left feeling confident and well-cared-for. Highly recommend Dr. Lam to anyone needing a knowledgeable, compassionate doctor!

I have been going to Dr Lam for skin treatment since 2013. She has an excellent aesthetic eye and I always trust her professionalism and work ethnics. No hard-sell from clinic and I’m always informed when there is any promotion. Very impressed and touched that Dr Lam always has the best interest for me, talked me out of doing unnecessary treatment. I have also recommended my friends to her and now she is also their go-to doctor for their aesthetic needs. Thank you Dr Lam for your professional care all these years. Lastly, shout out to all the lovely nurses for their attentive service and assistance everytime I’m there for treatment! :)

Overall the staff are friendly and the facility itself clean, however they could do better as there are a lot of staff around yet every time I get to the location it seems like they are unsure or are unprepared for my appointment. I have an outstanding package where the machine is just a 30min procedure so when I arrive ideally the room and machine is ready and clean since these are all booked appointments, however yesterday I go there on time at 1pm, first person was like you are here? By the time I got into the actual room itself it was 1.15pm, 50% of the procedure time - it would have been better if you could at least inform me how long my waiting time will be as I do have other appointments as well. I was not able to go through my appointment as I did not anticipate waiting for so long for them to just to set up a machine and prep a room, so literally time wasted heading all the way to orchard for nothing. We all make plans, just because I have a slot available midday on a weekday does not mean I have the time to just come right back, this requires planning and travel time and travel costs arent free, contrary to the thought that we are all loaded with money and time to be able to afford this place so can come down whenever. The "compensation" for my wasted time was to offer me a slot of my choosing next time - which I think is clearly what should already be offered to all clients of this facility regardless? I cannot comment on the doctor because I only saw her for five mins and then everything else has been done via nurses, who again to their credit are nice people who are observant but the process in this place needs to be run better, especially given there are so many staff always around yet unprepared and inconsistent. I was offered a bottle of water only this time because I was visibly upset, but the past two times, not offered, why is that? Hopefully improvement will occur. In response to their response: 1. Fair the receptionist should double check my name - I agree. 2. Buffer time has nothing to do with me, of course I know how long the treatment takes given I have been there, the reason why I wrote the review in the first place was because I arrived ON TIME and was told nothing and waited for 15 mins before being brought in a room, I even went to the bathroom cos I sat there for so long. This delay made me unable to take this appointment. Why do I deserve to be treated badly after when it was your facility that was late in providing service for me, all I did was arrive on time. When I returned there was no mention of the fact that I wasted my time going there previously 3. No water was offered at all the last two times, professionalism ends with a negative review? I would think charging 3k + for a treatment package would still ensure “consistent” service. 4. Last session, photo taking - one would expect to see a before and after comparison, I was offered to view it via the camera if not be sent the pictures via whatsapp. Strange, but I agree. After the weekend it is now a “blame the inexperienced therapist” , that I was assigned to TWICE. They are unable to send me my own photos and I have to make another appointment down there to view them, just to see my photographs that is part of my package. If this was the case maybe you could have told me whilst I was there? Misleading service and overall sorely disappointed and feel extremely mistreated why would you assign me/others to someone who is inexperienced in the first place? Is that how all clients are treated? I asked for transparency in the system, but was ignored. Reviews are constructive - if you have a client you should still provide basic service promised, I was not offered the help button the last 2 times and had to ask for it, put in a room with fan no a/c (even the therapist was fanning herself), she was also cleaning the machine with a wet wipe during my last visit as I was doing treatment, so my advice is dont write reviews because you will be treated like you do not deserve to be there.

Facial treatment made my skin really nice before my wedding!

I was a bit scared for my first dermal filler treatment, but i am glad i have chose Ageless Medical. Dr Lam is so skilful and patient. She explained everything about the treatment in detail and answered all my queries. The therapist who assisted during the treatment also make me feel at ease. after the treatment, the staff also make an effort to contact me to make sure i am feelimg ok. I am definitely going back to Ageless Medical for my other aesthetics treatment.

I recently had filler injections done at Ageless Medical and I’m thrilled with the results! From start to finish, the experience was exceptional. Dr. Lam took the time to listen to my goals and thoroughly explained the procedure, which made me feel comfortable and informed. The treatment itself was relatively painless, thanks to the local anesthetic used. I was pleased with how natural the results looked. The subtle enhancement has made a noticeable difference in my appearance, giving me a refreshed and youthful look without being overdone. I highly recommend Dr Lam for anyone considering fillers. her professionalism, skill, and attention to detail truly made a difference. Thank you!

This is my first time to have Botox treatment and I have consulted many doctors about the risks of this treatment. I finally chose to come here through a friend's recommendation. Dr. Lam is very skilled and addressed my concerns one by one. I feel at ease when receiving the treatment. The results after the treatment are always amazing. She is very patient and always asks about my condition during the injection. Her nurses are also very patient and nice. More importantly, Dr. Lam's high-quality technology makes me feel at ease. It is also very sure that I made the right choice. Highly recommended!

I recently had my first Plinest treatment at Ageless medical , I’m thrilled with the results! As a first-timer, I was a bit nervous, but the welcoming atmosphere of Ageless Medical immediately put me at ease. During my consultation, the staff took the time to thoroughly explain what Plinest is and how it could benefit my skin. They answered all my questions and made sure I felt informed and comfortable before proceeding. Their expertise and willingness to educate were greatly appreciated. The treatment itself was surprisingly comfortable. Dr Lam Bee Lan was skilled and gentle, and they made sure to check in with me throughout the process. The treatment involved minimal discomfort, and I felt well cared for. If you’re new to aesthetics treatment, Ageless Meidcalis an excellent place to start. Thank you to Dr. Lam and teh staff!

I have been going Ageless Medical for my aesthetics treatments - fillers and skin boosters. Dr Lam is very skilful and knowledgable. she always addresses to my concerns. and I am always happy with the results. The therapists are also very polite and helpful. They always make me feel at ease and never forget to follow up with me after the treatment so to make sure i am ok. i highly recommend anyone who is looking for a good skilful doctor to go to Ageless Medical to ask for Dr. Lam! Kudos to the Ageless therapists too!🥰

I recently had the pleasure of visiting Ageless Medical , and I must say, it exceeded all my expectations. The clinic boasts a welcoming atmosphere. The team is highly professional and knowledgeable. They took the time to answer all my questions and made me feel at ease throughout the process. I did a lip filler and I was thoroughly impressed with the results. Dr Lam explained the procedure in detail beforehand, and I was provided with realistic expectations. I highly recommend Ageless Medical to anyone looking for quality aesthetics services. Whether you’re new to aesthetic treatments or a seasoned client, this clinic will not disappoint. Great Job, Ageless Medical.

I just had a skin booster treatment at Ageless Medical. Dr. Lam and the team was fantastic—very knowledgeable and attentive. They took the time to explain the procedure, set realistic expectations, and address all my questions. The treatment was quick, and the minor discomfort was well worth it. The results have been amazing. My skin looks more radiant, hydrated, and plump. Thank you, Ageless!

I wanted to take a moment to express my sincere gratitude and satisfaction following my recent skin booster treatment at Ageless Medical. The results have exceeded my expectations! My skin looks noticeably more hydrated and radiant, Thank you once again for the excellent service and outstanding results.

Dr Lam will give me the best treatment according to my skin problem. During treatment process is very patient and I am confident that giving my skin to her is very professional.

I did the altherapy one year ago. I observed it for a whole year before I came to comment. Honestly, I don't know why this doctor Lam’s rating is so high, but the altherapy she recommended to me did not work for me at all. will never visit this clinic again.

I have been with Ageless for around 2years now and I initially came with troubled and sensitive skin. Dr Lam was the most patient and caring doctor who explained my skin condition to me and what I should do to improve it further. She never once pushed me to do injectables knowing I was very fearful of that so she told me to make baby steps and have been helping me with my skin ever since. I’ve even signed their facial package and I love it so much as well. Many Thanks to Dr Lam and Linda :) All other therapists and staff at Ageless were very courteous and helpful as well.

I had my fillers done at Ageless and I couldn't be more thrilled with the results! The staff were incredibly welcoming and made me feel comfortable from the moment I walked in. They were attentive, knowledgeable, and address most of my concerns before the procedure. Dr. Lam Bee Lan is a true artist! Her skill and expertise in administering the filler were evident, and I felt confident in her hands. The results that were natural-looking and exceeded my expectations. The staff also make an effort with post-procedure care and follow-up messages/call to ensure that i was doing well. In summary, I highly recommend Dr. Lam Bee Lan for anyone considering filler treatment. I learned later that she is an injectable global trainer. Thumbs up, Dr Lam an the Ageless team!

Treatment n services are excellent.