Air Care Cooling & Heating LLC. Reviews

Updated: Company stepped up and made us whole financially and resolved the issues after we elevated the below story to management. Our Story: -Our AC went down in 115 mid-July heat. We called for an emergency AC repair on our unit that stopped working. Ken arrived and quoted $1,500 to get back up and running, but highly recommended replacement due to the age of the system. He looked at all 3 units in our house, pointed out some electrical burn marks on the disconnects which made us believe that we had potential fire hazards. We decided to replace. We ordered all 3 units as Ken appeared knowledgeable. - Next day (Th) we scheduled Monday install since we were out of town on the weekend. -We got home on Sunday to find the brand-new equipment sitting in our driveway, unsecure and covered in water/puddles… Our neighbor said it arrived on Friday (3 days before install, unsecured, wide open to the weather). That weekend was a huge storm that dumped rain on everything. Brand new electronics/electrical equipment soaked. - Monday scheduled for 7, no one showed up until after 9:30. The crew did not mention anything about the (damaged) equipment, but they started to lay it out to 'dry it out'. I told them we would not accept any equipment be installed in our house that was sitting in water. They assured us new equipment was on the way. We had to go on with our day, unable to verify the replacement. Bad on us, we trusted them to swap it out. As of writing this review, we have not received proof that they swapped out the bad/wet equipment. - About 4pm, Ken called, a worker stepped through our ceiling in our spare bdrm. Things happen, I understand, Ken guaranteed it would be fixed right away. They would hire a professional to patch the drywall and paint. However, the hole was left open to our living space for many days with insulation and drywall dust blowing around in our house… We have a son with a history of asthma and breathing issues. He developed a cough only a few days after the install. He has been waking up coughing badly daily over the past 2 weeks. - I got home at 5 and was told they were ‘almost done’. A part was missing that was lost. Over 2 hours later, the part was found directly under the hole on the floor. The units finally got turned on at 10:30pm. -The next day, we find a brand new ceiling grille for our casita AC unit in our trash… they reinstalled the old grille on the new unit and hid the new grille and were simply going to throw it away. Not 100% on this, but it appears they ordered the wrong size or even the wrong type of grille for the unit. -A few days later we noticed they left the light on in the attic. Lights produce heat, we had no idea it was on… potential fire hazard in a hot attic. -It takes over a week for the drywall guy to patch the hole. As of writing this, they have not come back to repaint. -2 weeks after install, upstairs starts to get HOT… AC unit stops blowing air… could it be because it sat in water outside for a weekend? Not sure, but how does it just stop working. Tech finds the coils frozen, the air vents 100% clogged with insulation and drywall dust… they never replaced air filters when installing brand new systems… really? The job can’t afford to have new $10 filters put in?? On top of these findings, the tech found many install issues, including an unlevel exterior unit, electrical boxes on the side of the house that weren’t mounted properly or sealed to prevent water from getting into our exterior walls and incomplete pipe insulation on the exterior and attic pipes… Buyer Beware- They start out friendly and appear easy to deal with, but do not perform quality work and are not accountable to what they say… By the way, Ken (salesman) claimed he was management and that he personally visits every job at completion to confirm everything is installed 100% correctly… after our initial visit, we never saw Ken again… Got his sale and moved on… Followup: After raising concerns to mgmt, Mike was sent out to fix things. He is honest and took care of things. better late than never.

Mike Heydorn went above and beyond, it took several hours to do the repairs to our unit. He never got frustrated or agitated he was sweating and smiling the entire time. 104 degree day in the roof with no complaints your a hero in my book!

They will tell you what you want to hear, then do whatever they had previously decided to do. Our Story: -Our AC went down in 115 mid-July heat. We called for an emergency AC repair on our unit that stopped working. Ken arrived and quoted $1,500 to get back up and running, but highly recommended replacement due to the age of the system. He looked at all 3 units in our house, pointed out some electrical burn marks on the disconnects which made us believe that we had potential fire hazards. We decided to replace. We ordered all 3 units as Ken appeared knowledgeable. - Next day (Th) we scheduled Monday install, we were out of town on the weekend. -We got home on Sunday to find the brand-new equipment sitting in our driveway, unsecure and covered in water/puddles… Our neighbor said it arrived on Friday (3 days before install, unsecured, wide open to the weather). That weekend was a huge storm that dumped rain on everything. Brand new electronics/electrical equipment soaked. - Monday scheduled for 7, no one showed up until after 9:30. The crew did not mention anything about the (damaged) equipment, but they started to lay it out to 'dry it out'. I told them we would not accept any equipment be installed in our house that was sitting in water. They assured us new equipment was on the way. We had to go on with our day, unable to verify the replacement. Bad on us, we trusted them to swap it out. As of writing this review, we have not received proof that they swapped out the bad/wet equipment. - About 4pm, Ken called, a worker stepped through our ceiling in our spare bdrm. Things happen, Ken guaranteed it would be fixed right away. They would hire a professional to patch the drywall and paint. However, the hole was left open to our living space for many days with insulation and drywall dust blowing around in our house… We have a son with a history of asthma and breathing issues. He developed a cough only a few days after the install. He has been waking up coughing badly daily over the past 2 weeks. - I got home at 5 and was told they were ‘almost done’. A part was mssing that was lost. Over 2 hours later, the part was found directly under the hole on the floor. The units finally got turned on at 10:30pm. -The next day, we find a brand new ceiling grille for our casita AC unit in our trash… they reinstalled the old grille on the new unit and hid the new grille and were simply going to throw it away. Not 100% on this, but it appears they ordered the wrong size or even the wrong type of grille for the unit. -A few days later we noticed they left the light on in the attic. Lights produce heat, we had no idea it was on… potential fire hazard in a hot attic. -It takes over a week for the drywall guy to patch the hole. As of writing this, they have not come back to repaint. -2 weeks after install, upstairs starts to get HOT… AC unit stops blowing air… could it be because it sat in water outside for a weekend? Not sure, but how does it just stop working. Tech finds the coils frozen, the air vents 100% clogged with insulation and drywall dust… they never replaced air filters when installing brand new systems… really? The job can’t afford to have new $10 filters put in??? On top of these findings, the tech found many install issues, including an unlevel exterior unit, electrical boxes on the side of the house that weren’t mounted properly or sealed to prevent water from getting into our exterior walls and incomplete pipe insulation on the exterior and attic pipes… Buyer Beware – do not trust this company. They start out friendly and appear easy to deal with, but do not perform quality work and are not accountable to what they say… By the way, Ken (salesman) claimed he was management and that he personally visits every job at completion to confirm everything is installed 100% correctly… after our initial visit, we never saw Ken again… Got his sale and moved on… I wouldn’t doubt after my experience that many of the so-called 5-star reviews are friends just making things up, not actual customers.

Air care has been great. Ken came out and diagnosed the system fast . did some repair at no cost to get the unit working until the new system could be installed. 5 starts. Highly recommend AirCare.

Found my new AC tech for life and his name is Mike. Very knowledgeable and more important honest. I Have a 30 year old unit that I was expecting to replace when it quit couple days ago. Mike ran tests and said everything is good except my coils were extremely dirty and was restricting airflow. Also I had stored a couple things behind my units a month ago that’s was also hindering airflow. I just appreciate him being so honest as I was ready well not ready but willing to be paying 7 or 8k for a new unit. Now I can wait until winter. Thx Mike!

Ken is great! He was very timely and provided quick A/C service for our dated system that was leaking Freon. His repairs instantly started cooling the home and brought comfort to our family. I highly recommend Air Care Cooling and Heating to anyone in the valley looking for a locally owned and operated company that truly cares.

Wonderful people to do business with.

Ken from air care came and did a great job explaining our situation with an old air unit including pictures. It gave me great confidence to go with a company that will stand behind their products.

.ike Heydorn I would give 10 stars!

ken from AirCare came out and was here fast when no one else could even come out. he got the unit running for free until the new unit could be installed

With all of the great reviews, I decided to reach out to Air Care when one of our AC units went out in the middle of 117 degree temps. The man I spoke to was super sweet, and assured me that someone would come out right away. When the tech arrived, he took a peek at our units. He told us that we needed a new unit(which we knew and were ready to schedule). However, it would take a few days to get the unit installed. He offered to get us back up and running for $700. We thought that was a very pricey quote, to get us back up and running temporarily. Because we had the downstairs unit working, we decided to advise the tech that we would think about it, since $700 was super high. When my husband went to hand the tech the $60 for for service charge, the tech said " you have an AC guy here to help, but you aren't going to use him"? Then, he literally put his hands up, and said "keep your money", and walked away. We were shocked, confused, and disappointed by the unprofessional response. We eventually found another another AC company, who came out the next day. He was super professional an kind. He got us back up and running for $272. NOT $700 that we were grossly over quoted by Air Care. Our new AC tech and will be coming next week to install a new unit. To overcharge valley residents during a time when they are in need, with the dangerously high temps is just simply unacceptable. For this reason, Air Care gets a 1 star!!!!

I had an air-conditioning issue this morning and tried to call several places to come out to take a look at my unit. Most were unavailable until a few days from now. I called air care and they were able to come out within two hours. The service they performed was outstanding. I’m very satisfied with the quick turnaround and the work that they did.

Ken was great and professional. I received very quick service near me, and was not forced into buying anything I did not need. Thank you Ken!

Ken did such a wonderful job I was super stressed out calling tons of places already knowing my 30 yr unit needed to be replaced (I was screwed over by my current servicing company when they told me I didn’t need to replace it yet sticking me now in one of the hottest days with no ac) no one could offer me a quick solution. timeframes for replacement left me without ac! Not only did he get my old unit running to cool the house he is scheduling us faster than everyone else to install the new unit. Ken was the best so patient and understanding allowing us to be comfortable while we wait for install in a couple days!

Ken was great very professional I got a free second opinion and it ended up saving me $1,000

ASAP air wanted to charge us $3000 and Air Care got it done for only 2200. Ken saw out fast and he was very professional. I can't say enough food thins about Ken. Very highly recommend. Great value AC repair. Best AC repair near me. Thank you 5 starts all the way.

Extremely satisfied. Exelent service. Ken was my service text and he was very good to us. Way better than parker and sons. Thank you Air Care. Highly recommended

Ken is absolutely wonderful. Good quality work. With the great work Ken did, we probably won't get a cooling bill ??

My AC went out at 7:30 pm I looked up Air Care for repairs and they were out here in 30 min. Ken came out and knew just what to do to get it up and running fast. We need a new AC unit but he didnt pressure us one bit. He did a repair to my AC unit and it's working great. Very happy with Air Care. Fast HVAC repair and very professional