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Reviews ( 234 )
Olivia Burney
2024.11.19
I started attending physiotherapy sessions with Omoniyi Ojapinwa in June after tearing my ACL earlier this year and five months later I can safely say that Omoniyi's help has been invaluable to my return to running and sport.
Every session he gave me exercises I really wanted to do, and by the majority being gym-based rather than multiple times a day at home, I actually stuck to them! Whenever there was a hiccup on the road, he was very reassuring.
I've seen a few physios in my life, but Omoniyi is easily the best of them all. I cannot recommend enough.
It was great to have an app to follow the plan and reception were always very easy to organise with. The only thing I can think to improve would be adding an ease rating to the app rather than just pain to measure that progress, but I'm really picking hairs.
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John Punter
2024.11.15
I went for an ankle ligament reconstruction surgery 11th Nov 2024 at Nuffield Health hospital in Highgate and all the staff provided fantastic service, which cannot be faulted. I was nervous and somewhat scared before the operation, which the staff took into account and they relaxed me with their efforts and professionalism.
Special mentions must go to Ana-Maria, Charlotte and Jay. Then further to that, the nurse I had in recovery room - Jennifer - was lovely and made me feel at ease during a discombobulating time when I was coming around after general anaesthetic.
Finally, extra special mentions to Maddy the nurse who was so very supportive and attentive after my operation ensuring I was fully aware of what was happening and helped in every way I needed. Then last but not least, Mr Pinak Ray who conducted the operation and has made me feel at ease throughout whole process.
Highly recommend using this service.
John P
Magdalena Brzozowska
2024.11.12
Received great care in Highgate Hospital - from diagnosis to surgery about a month and then intense physiotherapy for 10 months. Every time I was arriving for my appointments, the staff was greeting me with uplifting smiles. Dr Harold Nwaboku has done fantastic work on my left knee this year (ACL replacement and meniscus repair, few years earlier same thing on the right, oh the joys of contact sport...). After that I've been under watchful eye of physiotherapist Omoniyi Ojapinwa getting me back to pre-injury abilities. Yes, back to training now :)
Hopefully not, but if you really need knee surgery - I can highly recommend this place.
Dominik Czernek
2024.11.10
I stayed here as an NHS referral for one night in room 205 Alexandra Ward following a hefty operation. Can't really fault anything, everything was smooth from my arrival to being discharged. All the nurses were super lovely and helpful, the food was fantastic, the room was a lot nicer than my uni accomodation with a TV included and a safe in the wardrobe for your valuables. Would get referred again
Reply from Nuffield Health Highgate Hospital
2024.11.13
Dear Dominik,
Thank you for sharing such a wonderful 5* review following your stay with us. We are very proud of our lovely staff and will be sure to share your comments with the team on Alexandra Ward. Wishing you a speedy recovery following your operation.
Best wishes, Rebecca
Tracie Law
2024.11.10
I cannot speak highly enough of Nuffield highgate hospital. The staff are incredibly kind and friendly from receptionists to surgeon, nurses to porters every person there treated me with a great deal of respect and care.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Dear Tracie, Thank you for your 5* review of Highgate Hospital. We are thrilled you had such a great experience during your stay with us and that you found our staff to be friendly - we agree! We will share your kind words with our teams!
Kind regards, Rebecca
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Alison Levy
2024.11.05
Very positive experience- all the staff were so helpful and took so much time to explain everything and reassure me. Very comfortable accommodation. Very efficient, everything ran to time. Thank you so much for your care.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Thank you for sharing your positive experience with us, Alison! Patient comfort and safety is at the heart of everything we do and we are so happy to hear that this was achieved for you.
Kind regards, Rebecca
Rose Larter
2024.11.01
The treatment staff are wonderful, however their ridiculous policy of requiring credit card details from everyone, even if you are covered by insurance means I have changed to a different hospital.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Dear Rose,
Thank you for taking the time to share your comments with us.
Our new process of taking card details adheres to the highest possible standards of Data Protection and Confidentiality and allows the creation of an algorithmically generated 'token'. Tokenisation is a method used to safeguard the security of data by substituting the card details with non-sensitive information. Only the token is stored by Nuffield Health and it will only be used to acquire payment if required, for example a shortfall from an insurance company. This is a legal and legitimate payment option and Nuffield Health complies with the industry standards. We sincerely apologise for any inconvenience this has caused you in your care pathway. Should you wish to discuss this further, please do reach out to us at hohigfeedback@nuffieldhealth.com
Kind regards, Rebecca
Annie G
2024.10.30
Waiting 30 mins in the imaging department just to get an appointment. Terrible experience and customer service.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Dear Annie, Thank you for reaching out to us following your visit to our Imaging Department. I am sorry to read that you experienced issues in relation to your appointment. If you would be willing to share some more information, we would really like to hear from you. Please email hohigfeedback@nuffieldhealth.com so we can investigate what happened. Kind Regards, Rebecca
Razvan Banaga
2024.10.30
Happy with the dorcors and nurses, but there are lots of hidden fees and the staff at the reception almost roll their eyes when you have any question.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Dear Razvan, Thank you for reaching out to us following your visit to Highgate Hospital. I am sorry to read that you experienced issues in relation to your appointment. If you would be willing to share some more information, we would really like to hear from you. Please email hohigfeedback@nuffieldhealth.com so we can investigate what happened. Kind Regards, Rebecca
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Tash Noble-Hunter
2024.09.27
Reply from Nuffield Health Highgate Hospital
2024.11.13
Thank you, Tash!
Susan Stecker
2024.09.26
Had my hip op here with Joti Saksena and follow up physio
Reply from Nuffield Health Highgate Hospital
2024.11.13
Thank you for leaving a 5* review, Susan!!
Kind regards, Rebecca
Michael Guerra
2024.09.24
Went in for back surgery under Mr Dudhniwala. Real improvement and able to walk miles again.This was greatly enabled by Omoniyi the physio (and who also loosened my neck through expert manipulation) and his exercises.
Reply from Nuffield Health Highgate Hospital
2024.11.13
Thank you so much for taking the time to share your thoughts and leave a 5* review, Michael. I will be sure to pass your comments to Mr Dudhniwala and Omoniyi.
Best wishes, Rebecca
Raymond Parker
2024.09.20
I would like to thank the hospital very much for taking good care of me.
A special thanks to DR Khan for my knee operation.
And to my physio Omoniyi for getting my knee back to speed.
Cheers Ray Parker š
Reply from Nuffield Health Highgate Hospital
2024.09.20
Thanks Raymond!
Best wishes, Rebecca
Highgate Hospital
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Molly
2024.09.12
I had a right knee replacement at the end of May & have been most impressed by the whole process from the initial consultation with the orthopaedic surgeon Matthew Hearth, the MRI, the pre-op tests, the surgery, the 4 day stay in hospital including kindly & compassionate attention by the cleaning & nursing staff, resident doctor, physiotherapists, catering staff; the removal of the dressing and staples post surgery & the excellent physiotherapist Omoniyi Ojapinwa who gave me detailed exercises to ensure an effective knee replacement. It is important to recognise a knee replacement is major surgery so pre and post self care including exercises, swimming, meditation are all essential to help with an effective recovery/healing. Additionally the treatment was on the NHS so I feel very privileged and grateful ~ 4 months later I am confident in a successful recovery.
Reply from Nuffield Health Highgate Hospital
2024.09.20
Thank you for taking the time to leave us a review following your stay with us, Molly. We are so pleased to hear you are recovering well following your knee replacement. I will be sure to pass your kind words back to Mr Hearth, Omoniyi and our wonderful hospital teams, your feedback means the world to us - Thank you. Wishing you a continued speedy recovery.
Best wishes,
Rebecca, Highgate Hospital
Samuel Ruiz Escudero
2024.09.12
Great experience at this hospital, very helpful with everything.
Reply from Nuffield Health Highgate Hospital
2024.09.20
Thank you for taking the time to leave a 5* review Samuel!
Best wishes,
Rebecca, Highgate Hospital
A I
2024.09.10
I had ACL reconstruction surgery October 2023 and I just had my last physio appointment with Nathan who has really helped me through my rehab. We took things step by step and wasnāt rushing anything. He recommended some really good exercises for my knee although they were hard at first, I could see a massive improvement in strength after doing it consistently. I have returned to football recently a couple weeks ago and Iāve had no problems at all and Iām really happy with where Iām at right now as it took hard work and dedication. I couldnāt recommend Nathan enough and I thank him for helping me through this recovery and going back to playing the sport I love even though I was scared of going back and playing. The service in this hospital too is amazing and all of the staff are very welcoming and kind.
Reply from Nuffield Health Highgate Hospital
2024.09.20
Dear A I, Thank you for taking the time to share your experience and leave a recommendation. We are thrilled to hear you have returned to playing football following your ACL surgery. I will share your kind review with Nathan and the hospital teams who will be delighted to hear your comments.
Best wishes,
Rebecca, Highgate Hospital
Elena Peris
2024.09.03
Reply from Nuffield Health Highgate Hospital
2024.09.10
Dear Elena, Thank you for taking the time to leave us a rating. To help us understand why we received 1* and to help us put things right, please get in touch at your earliest opportunity hohig.enquiries@nuffieldhealth.com.
Many thanks,
Rebecca, Highgate Hospital
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Ruslan Zakharov (ruX)
2024.08.21
Used to be a good hospital
Now they're asking to provide the card details over the phone. Obviously they enter the card on their computers.
Pray that they don't have a keylogger virus. The receptionist said they don't have viruses so surely they don't š
I encourage you to complain because that's nonsense.
Reply from Nuffield Health Highgate Hospital
2024.08.21
Hi Ruslan,
Thank you for raising your concerns with us. We are in receipt of your feedback and we will be responding in full, to the concerns you have raised to provide further reassurance of the steps we take as a company to protect our patientās data.
Kind regards,
Highgate Hospital Senior Management Team
Lionheart L
2024.08.14
Wonderful treatment and care. Ornela and Florence were especially helpful and kind to me when I was most vulnerable and emotional.
Reply from Nuffield Health Highgate Hospital
2024.08.16
Thanks for your kind feedback, Lionheart. I will pass your comments to Ornela and Florence and the Ward Manager.
Kind regards,
Rebecca, Highgate Hospital.
Jolanta Meksun
2024.08.10
Month ago I had a back surgery at Highgate hospital.I just wanted to say big thank you to Miss Mary Murphy and staff .I have been amazed by the treatment I have received.God bless your hearts and hands.
Reply from Nuffield Health Highgate Hospital
2024.08.16
Dear Jolanta,
Thank you so much for taking the time to leave such a kind review and share your positive experience with Muss Murphy. We hope you are recovering well from your surgery and wish you all the best.
Rebecca, Highgate Hospital.