All Star Heating & Cooling Inc.

allstar-ac.com

All Star Heating & Cooling Inc. Reviews

EXCELLENT rating
4.8
1126 reviews Verified
All Star Heating & Cooling Inc.
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Reviews ( 1126 ) 4.8

Jim Watson
Jim Watson
2024.09.18
Their service is good. I just wish there was more consistency with the Technicians being sent. I seem to get a different one each visit.
Reply from All Star Heating & Cooling Inc. 2024.09.18
We appreciate your feedback! We're committed to providing a 5-star experience in the future.
James Warth
James Warth
2024.09.18
Always professional and on time. Good with my five hyper active dogs and very respectful
Reply from All Star Heating & Cooling Inc. 2024.09.17
Thank you for the high praise! We're glad you enjoyed our service.
Jay Holley
Jay Holley
2024.09.16
Matthew was a great tech he told me exactly what the problem was and how much to fix the problem . He was spot on replaced the part now am cooling down as am writing this. The process was flawless he didn't try to add this or that to the estimate and I appreciate that more than you know. I'm a automotive tech 42 years I'm super honest I don't lie to people I don't tell them they need this or that . If they want me to look the car over and recommend a few items I'll be happy to do that. I so much appreciate Matthew for being a straight shooter money is super tight right now for everyone if I were you I would ask for Matthew and his trainee he was super nice and helpful also
Reply from All Star Heating & Cooling Inc. 2024.09.16
Thanks for the fantastic review! We're happy to have served you well.
Joe Bradshaw
Joe Bradshaw
2024.09.15
All Star HVAC have done an outstanding job at my house. All the technicians that have been here have been great, friendly & very knowledgeable and professional.
Reply from All Star Heating & Cooling Inc. 2024.09.15
Your satisfaction is our reward. Thank you for the 5-star review!
Casbruins Casbruins
Casbruins Casbruins
2024.09.14
Excellent service! My a/c was not working. David not only fixed the problem but did the maintenance on it as well. Very professional and courteous!
William Helm
William Helm
2024.09.13
Reply from All Star Heating & Cooling Inc. 2024.02.19
"All Star Heating & Cooling did a great job upgrading our heating and cooling system. The technician was knowledgeable and extremely prompt. We highly recommend this company and will definitely be using them again in the future!" William, thank you so much for your kind words! We are so pleased that your experience was positive and our technician was able to help you upgrade your system. At All Star Heating & Cooling Inc., customer satisfaction is our top priority and we look forward to continuing to provide you with the highest quality service. Thank you again for your feedback!
Christine Sheehan
Christine Sheehan
2024.09.13
I always appreciate when Robert comes to my home. He knows my house well and I appreciate his expertise and knowledge. Thanks Robert for a job well done.
Reply from All Star Heating & Cooling Inc. 2024.09.13
We appreciate your feedback and the 5-star rating! It means a lot to us.
Joyce Baker JBC
Joyce Baker JBC
2024.09.13
Great and friendly service!
Reply from All Star Heating & Cooling Inc. 2024.09.13
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
mara rodriguez
mara rodriguez
2024.09.13
I am very happy with the service I received from All star heating & Cooling. Mathew the technician was very knowledgeable and his bedside manners are A+. He was able to fix our immediate problem with cooling and returned to insulate the lines when the parts arrived. Being an Airbnb host requires depending on a company that can really have your back on any emergency and I can happily say All Star heating & cooling are our new and improve collaborators. I happily and highly recommend Mathew and the team at All Star.
Reply from All Star Heating & Cooling Inc. 2024.09.13
Thank you for the perfect rating! We're pleased to know you had a great experience.
Ostap Baran
Ostap Baran
2024.09.12
Answered all my questions and was very knowledgeable.
Reply from All Star Heating & Cooling Inc. 2024.02.19
Ostap, thanks so much for your kind words! We are so glad that we were able to answer all of your questions and that you were satisfied with our level of knowledge. We pride ourselves in providing excellent customer service and we hope to be of service to you in the future. Thanks again for your 5-star review, Ostap!
Michael DelCampo
Michael DelCampo
2024.09.12
Glad i went with ALL STAR 100% Michael Del Campo
Reply from All Star Heating & Cooling Inc. 2024.04.19
Thank you, Michael! We truly appreciate your positive review. We are ecstatic that you chose All Star Heating & Cooling Inc. and are so glad we could provide the services that exceeded your expectations. Reviews like yours make us proud of the work we do and inspire us to do even better each and every day. Thank you again for your kind words!
Dallas Clemens
Dallas Clemens
2024.09.12
Very detailed and knowledgeable, excellent customer service, highly recommend.
Reply from All Star Heating & Cooling Inc. 2024.09.12
Thanks for the fantastic review! We're happy to have served you well.
Donna Roup
Donna Roup
2024.09.11
Are bilingual repair and service today went very well. We are very happy with everything we’ve had done with All-Star Heating & Air.
Reply from All Star Heating & Cooling Inc. 2024.09.11
Thanks for the fantastic review! We're happy to have served you well.
Donna Roup
Donna Roup
2024.09.11
David C was terrific. He was very helpful in explaining to us what we can do to keep our AC working properly.his fellow technician was helpful as well. So thanks all of you!
Reply from All Star Heating & Cooling Inc. 2023.09.04
We appreciate the feedback Donna
Linda Willmon
Linda Willmon
2024.09.11
Reply from All Star Heating & Cooling Inc. 2024.09.11
We're delighted you had a great experience with us. Thanks for the 5-star review!
Daisy Guadalupe
Daisy Guadalupe
2024.09.10
My fellow neighbors I want to warn you of this AC company so you will not go through what my husband and I are going through. On October 19, 2019 my husband and I hired Allstar to replace our old AC that was installed in 2004. It worked well for over 14 years. They charged us $6800 for a brand new Goodman AC. On October 20, 2021 the blower broke down and said "it looks like the part was faulty and cannot handle Florida weather so we have to replace it. They made us paid $720 to replace something on a brand new AC. Mind you I also pay them to service my AC every 6 month for regular maintenance. Now, November 11, 2023 the AC stopped working. They came and the coil had a leak so all the coolant /freon leaked and everything was full of ice. Now they are charging us $1700 to replace coil and fill with freon. Now 9/9 the handler is leaking water and they say the coil need cleaning and want to charge me $329. I asked why do I keep having problems with this new AC and their answer is always these parts sometimes come faulty. So far in 3 years it has cost us $12,220. This company is purposely installing new AC with faulty parts that are not under warranty so they can keep getting money from you for repair. It's a scam. We are stuck with this horrible company that has no integrity. Please do your homework and do not fall for it. I have receipts if you want proof. I will tell anyone that will listen so these people stop abusing and deceiving consumers. They know that in Florida AC is a need not a commodity. We will be sending all our documents to the Better Business Bureau. We are also going to the Federal Trade Commission. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace.
Reply from All Star Heating & Cooling Inc. 2024.09.17
Thanks Daisy we appreciate the feedback. Very sorry you were unhappy with the equipment we installed back in 2019. Your system is still under the manufacturers parts warranty but labor and refrigerant are not covered by the manufacturer. We only use approved parts that are purchased from authorized local dealers. We cover any equipment we install for 1 year workmanship warranty that covers everything from refrigerant to labor. This gives time to make sure the equipment is operating properly and there were no issues with the install. Without an extended labor warranty the labor, refrigerant, diagnostic/dispatch fees are no longer covered after 1 year. It's been almost 5 years since we installed this equipment so it falls outside of the 1 year workmanship warranty coverage that was included with the equipment back in 2019 for $6800. Again, I am very sorry that you were unhappy. Manufacturer's warranty can be honored by any local licensed contractor and we never meant to imply that you were required to have us service the unit. We do appreciate your business and feedback and whish you the best of luck with your future AC services.
Alberto Guadalupe
Alberto Guadalupe
2024.09.10
This sounds like a great story for an investigative news feed...buckle up all star....
Reply from All Star Heating & Cooling Inc. 2024.09.17
Thanks Alberto, we really appreciate the feedback and would like to discuss further. Please reach out to our office @ 727-842-1444 or email us at management@allstar-ac.com with further details and contact information. We strive to make every experience a 5 star experience and I am sorry that we fell short. If there is anything we can do to make it up to you please reach out. Thanks
Jerry Dennis
Jerry Dennis
2024.09.09
Robert is very profesional
Reply from All Star Heating & Cooling Inc. 2024.09.09
Your 5-star review made our day! Thanks for choosing us.
Jerry Dennis
Jerry Dennis
2024.09.09
Bob was very professional
Reply from All Star Heating & Cooling Inc. 2022.10.28
We are here anytime for you! Thanks for sharing
Al Snyder
Al Snyder
2024.09.04
estimator was knowledgeable and courteous. He was open about the process and did not pressure us to commit. He interpreted the HVAC jargon into common terms of how the system functions in heating and cooling the house.
Reply from All Star Heating & Cooling Inc. 2024.09.06
Dear Al, thank you for leaving us a glowing 5-star review for All Star Heating & Cooling Inc.! We are glad to hear that our estimator was knowledgeable and provided you with a pressure-free experience. We always strive to help our customers understand the HVAC jargon in simpler terms and ensure the best heating and cooling function for your home. Thank you for choosing us. All the best, The All Star Heating & Cooling Inc. Team.