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Reviews ( 315 )
Brad Davids
2024.10.22
Had a leak from the water service line to my home running under my sidewalk . . . Apex got it fixed quickly, at a reasonable price. Outstanding customer service and responsiveness -- would recommend highly!
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Peter Portillo
2024.10.20
This guys are professionals! The customer service they provide is top notch on top of their quality work.
David Amaya
2024.10.15
Hello David, I apologize we left you unimpressed. Can you provide more feedback? The service address would be great.
Thank you
Sammy Mahdi
2024.10.03
Denver used this company to replace my lead pipes in my rental property. They did a great job replacing the pipe, but they gave me the wrong date and left a huge hole in my yard.
They then ghosted me and stop responding and the hole has been left there for 6 months, I ended up having to filling it myself.
Christine Collins
2024.09.20
We had water filling and overflowing our meter case at the edge of our yard. Water main leak.... costly! We called a few companies to get estimates, and Apex answered their phones instead of making us leave a message. And, they sent a tech quickly.
By all appearances it was a leak on our side. Our tech, Rawel, was incredibly thorough and spent a good amount of time investigating during a FREE assessment callout.
Rawel was perplexed by what he was seeing, but not due to a lack of knowledge, but because he was so knowledgeable and it just didn't seem like a main line leak to him.
He suggested we call the city (again, as they were dismissive when we first called).
The city finally sent a tech, and that tech discovered that they had installed a new meter (we were not informed) incorrectly. The city tech replaced the meter and the problem was solved.
We were preparing for the worst (cost, inconvenience, landscape repair, etc.), and because Rawel was so thorough he saved us.
We cannot thank Apex enough and highly HIGHLY recommend their services.
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Chris Mertin
2024.09.09
Needed my curb stop replaced, these guys did exceptional work and give you a fair price.
Zach Effren
2024.08.23
UPDATE: Apex Plumbing was contracted by the City of Denver for the Lead Reduction Program. The contractors came to my house on 8/18 to replace our main water line. When they left, we immediately noticed issues with our water heater and later that night, it died. We let them know about the issue and they have gone above and beyond to resolve it. Fransisco called me personally and assured me that it would be taken care of. As of 8/23, they have replaced our water heater with a brand new one. Accidents happen on massive city projects like these. I highly respect Apex Plumbing for doing the right thing to make it better. As far as the quality of the installation goes - they're pros. I recommend them.
m h
2024.08.12
Apex has been our "go-to" for years in Denver - always professional and reliable. Recently they have gone to an answering service that is equivalent to calling a pack of monkeys trying to talk on a phone. We're not calling back. Apex has taken a huge step backwards with this business component.
MH, thank you for reaching out and bringing your disappointment to our attention. We have been serving the Denver area for almost 40 years. With that being said, we definitely have had our growing pains the last two years. We still have our front office covered in house between the hours of 8 and 4 Monday-Friday. She does take an hour for lunch, at which our phones are covered by an answering service. Within the last two weeks, we suffered some Lumen outages. We did not have a process in place to react to those situations. We are working on getting a process in place to make sure our customers receive our best.
Feel free to email into info@apexunderground.com so we can better understand how we can better serve our number one assets.
Thank you,
Jim McLemore
COO
Samuel Ace
2024.06.04
Gotta love their “response” we don’t have xxx in our system, “we don’t have a record of this person”. They say that to every one star review, what are the odds that they don’t have any of the one star reviewers in their “system”. Maybe they need a new system
Sorry you feel this way. We do not have any records of doing business with a "Sammy".
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Sabrina Salazar
2024.05.16
JR Campbell
2024.04.29
City and County of Denver contracted this absolute incapable bunch for the Lead replacement program. We were told everything would be put back the way it was including the yard and anything else that needed to be torn up. Here we are 3 months later, several calls and have yet to get anything put back the way it was. They got sand and pea gravel in the new lines, almost ruined my entire plumbing system, water heater and clothes washer. When they came back and supposedly flushed the lines they broke my hot water heater and still haven't fixed it. I won't even start in on the unacceptable plumbing they replaced under my kitchen sink. Do NOT use this company!!!!!
JR, thank you for reaching out. I reached out to my Denver Water team, and we cannot track down your name or any situation described above in our replacement database. Can you share the property address privately to scheduling@apexplumbing.com? That way we can work on correcting the situation if in fact we performed the work.
Thank you
Patricia Murphy
2024.03.15
Hi Patricia,
Thank you for the rating! We greatly appreciate your business.
- Joe
sara iszler
2024.03.05
I had a great experience working with Apex, the job was completed well and on time. The staff I worked with was very responsive and professional.
Hi Sara,
Thank you so much for your review! We're glad we were able to meet your expectations. We appreciate your business.
- Joe
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Eric Nelson
2024.01.26
Hi Eric,
Thank you for your rating! We appreciate your business.
- Joe
basho mosko
2024.01.24
Apex did a great job with a pretty big job in our basement. We had a leaky pipe in our basement concrete floor that had to be dug out and then pipes replaced from inside all the way to 25 feet out front in our driveway. They made a big job feel totally manageable and left the place in good shape.
Their pricing was also fair for the amount of work as we did get a number of other quotes. I would recommend them for sure.
Hi Basho,
Thank you so much for your kind review and recommendation. We greatly appreciate it! We're grateful for your business.
- Joe
Dotan Martin
2023.12.22
Very happy that I found Apex Plumbing.
Best service, good pricing and so reliable and knowledgeable.
They are my go to company for sure!
Hi Dotan,
Thank you so much for your review and kind words! We're so glad we were able to meet your expectations. We're grateful for your business.
- Joe
keith roark
2023.12.19
Thank you. Apex did a good job. Reliable, fast, and clean. If needed, I would use your service again.
Thank you, Keith
Hi Keith,
We really appreciate your review and kind words. Thank you for your business!
- Joe
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Mike Fiorillo
2023.12.15
Apex did great work. They had to replace less pipe, so they billed us less than the estimate. Great company to work with.
Hi Mike,
Thank you so much for taking the time to review us! We always strive to give our customers the best experience possible so we're glad we were able to help. We greatly appreciate your business.
- Joe
Christian Kendall
2023.12.07
Fantastic experience. Professional, quick, and you know the job gets done right. Love using Apex for all my needs.
Hi Christian,
Thank you so much for your kind review! We greatly appreciate your business.
- Joe
Sue Hammerton
2023.11.30
The best part was how well the whole team communicated with us. Everyone included us in the process.
Hi Sue,
We are very grateful for your review. We're so glad we were able to meet your expectations. Thank you for your business!
- Joe