October 4th: RESPONSE TO AROCHO
Dear Sir or Ma’am,
In response to your very generic, insincere, and most unserious response to my review, I would like to remind you that you were contacted on how to resolve the issues we were experiencing with your business, and you IGNORED them. And the reason you can have a disrespectful tone of “not all business relationships work” is because we already terminated your services. If you actually cared about the issues I would have had no need to leave a horrible review. If you cannot provide a service that cuts grass, just say that. So, AGAIN, to the people who would look to Google to find out if a business is truly a good business, do not make the same mistake I did. Look at the one star reviews first, always.
First, I do not like to leave bad reviews, and it takes a lot for me to take time out of my day to do so. The reason I mention this is because I relied on the glorious reviews to hire this business and I only feel it necessary to let others know about my terrible experience. Utterly terrible.
I have a very small, petite, adorable yard. We bought the house just a year ago and wanted to have our lawn look manicured and well kept. We kept employed the previous owner’s lawn person, who was significantly cheaper than Arocho but was sloppy. We called Arocho to get an estimate on doing some landscaping and while they were here inquired about monthly upkeep. Arocho assured us that they were the people we wanted, and said specifically “when you walk outside you will smile at how beautiful we will maintain your lawn.” Great, sold. We set up a date, paid the deposit and got excited to see our lawn come to life! Here’s where it goes down hill.
Arocho shows up to begin the beds and starts digging up the beds which were full of river rocks that we bought and laid on our own. They were not cheap. I was under the impression they would replace anything they remove, but to my surprise they didn’t. They planted the new plants, without laying any kind of tarp for weeds, zand took whatever rock was not dug up and just attempted to spread it out. It looked horrible and patchy. My husband went out that night and purchased another 200 dollars worth of rock and we laid brand new rock in the patchiest areas. We decided to let them have a chance to wow us like they claimed and see how they cut, edge, trim etc.
A few days later they returned to cut our lawn. And let me suffice to say that they have YET to make it look like remotely anything they claimed initially. Our yard is small and a standing mower is not practical, but a push mower would work great. But no, do you think a lawn company would use a lawn mower?! Silly me. Instead they have only used a weed eater to cut our grass and has left it 16 different lengths, has skipped the whole left side of my lawn, and I won’t even talk about edging. Edging who?
My husband reaches out to them to tell them that our grass is terrible, sends photos, asks about mowing, and we have received nothing about how the situation could be rectified. Just a generic text. My husband reaches out again and says why aren’t they mowing our grass and they have the audacity to say that utilizing a push mower is an up-charge and if they aren’t able to use the standing mower for whatever reason they have the liberty to just not cut it or use a weed eater. We had already paid for the month of September up front and when they were here last Friday I timed them. 9 minutes. They showed up, got out the weed eater, skipped an entire side, and the front was so uneven I am fuming just talking about it. I told my husband to fire them, we are done. So utterly unprofessional, sloppy, and the antithesis of “smiling the moment you see your lawn.” Listen, don’t advertise a service if you cannot actually do the service you say you provide. You’ve wasted so much of my time, AND money. Lawn care businesses in Florida are everywhere and the successful ones know it’s consistency and care that keep them in business. Find a better one than these guys.
mer
Ms Erin, thank you for sharing your feedback. We sincerely apologize for any miscommunication and the frustration this issues may have caused you and Mr Harding. Providing excellent service is our priority, and we regret that we fell short in your experience. We know that not all relationships work, but we do take your concerns seriously and are committed to improving our processes to ensure a better experience in the future.
Please feel free to reach out to us directly so we can work towards resolving this and make it right for you.