TCM Strata Reviews 2024 | Trustindex.io

Chalky

2024.09.27

I'm a local and this is my honest opinion of dealing with this business over the past few years. They are the strata company that manages the complex I live in at 222 Grafton St Cairns.

Jo Wooler

2024.02.12

TCM Strata provides a consistently good standard of service. Kelly Lindner is our Body Corporate Manager and she is efficient, reliable, transparent and has a can do attitude with a pleasant personality. Always a pleasure to deal with you Kelly, keep up the good work. Kind Regards Jo

Reply from TCM Strata 2024.02.12

Jo, thank you so much for your kind words. Kelly was thrilled to hear this wonderful feedback about her service!

Lisa Lopez

2024.02.12

Reply from TCM Strata 2024.02.11

Hi Lisa. You don't appear to be a current or former client of ours. May I ask why you left us a 1 star review?

Ang

2024.01.29

Professional, friendly & supportive for Property owners

Reply from TCM Strata 2024.02.01

Angela, thank you so much for your wonderful review!

Coral Wilkinson

2023.12.27

So disappointed with the lack of communication and support from TCM for the 131 residents of Kamerunga Villas at Lake Placid. It’s been 7 days since the site was flooded and the Villas have been without power. We’ve heard on the grapevine and from social media that power might be restored at the earliest next Tuesday, after Christmas. Even the suburbs Machans Beach and Holloways Beach that were flooded worse than Lake Placid have power. Champs Electrical have been amazing in working onsite but TCM you have been MIA. Edit. Thank you for your reply. Today will be 12 days these residents are without power. There have been 3 emails from TCM, two on the 19th Dec and one on the 20th. These emails relayed little information on what we already knew, that there was a problem with the power supply. The frustration of residents is that communication has come via the electrical contractors to some residents who have then relayed this info to other residents via the villas social media. I have not seen any rep from TCM onsite and none of the many residents I have spoken to have met anyone from TCM. That the last email on 20th advised likely increased levies is an affront to people who have been left to rely on eachother for support. It seems ‘purely administrative’ negates a caring aspect to your role. Was Steve or anyone from TCM at the meeting yesterday to support the committee address the residents with the update? Sorry, I forgot, your office is closed for your Christmas break.

Reply from TCM Strata 2024.01.07

Dear Coral. We understand that you, Alan, and residents at Kamerunga Villas must be feeling incredibly frustrated. Our hearts go out to everyone in Lake Placid and Caravonica as we know these areas were badly affected by flooding. Per our reply to Alan Wilkinsons similar review, we were disappointed to read you felt TCM Strata was 'MIA'. We issued multiple communications to clients, both before and after Cyclone Jasper and the subsequent flooding. These circulars contained comprehensive information to assist those who had sustained damage during the floods. Further to this, we have provided regular updates on our social media pages and website. Your Strata Manager, Steve, has also spoken to many owners and has been assisting in any way he can. Please understand that our role is purely administrative - Strata Managers are not Caretaker/Onsite Managers, and we certainly don't have any control over power outages resulting from severe natural disasters, nor do we have the capacity to supply generators (as suggested by Alan). This is from a practical perspective, not through lack of compassion. We are doing all that we can to assist in this situation, however support from governing authorities and the community is also essential given the magnitude of this. There appears to be a misinformed view of the role we are engaged to perform. We are willing to accept blame and consequences where appropriate and will always endeavour to make things right. However, in this case, your blame appears to be unwarranted, given our team acted without delay for your scheme, and have been working tirelessly over the last few weeks, helping those who have endured flood damage. Please understand that our role is purely administrative - Strata Managers are not Caretaker nor Onsite Managers. We are not based onsite and act based upon the instruction of the committee, who in the absence of a Caretaker / Onsite Manager are responsible for overseeing the maintenance and repair of the common property. No one has any control over natural disasters nor the damage they cause and this severe flooding in our region caused considerable damage to the underground wiring at Kamerunga Villas. As such, this will take substantial time to rectify before Ergon Energy can reconnect power to all lots. Kamerunga Villas falls under the Standard Format Plan (SFP), which means that all owners within this body corporate are responsible for procuring their own building insurance for their lot. We recommend that you contact your insurer and enquire if they can supply generators, or if you can lodge a claim for the purchase of a generator. Further, it would be worth asking your building insurer, and if applicable, contents insurer about other policy inclusions that may provide some financial relief and assistance during this time. We assure you that we are here to assist as are the electricians on board. We are all doing all that we can and hope that the power can be reinstated to all lots as soon as possible.

Alan Wilkinson

2023.12.23

The Strata Managers of Kamerunga Villas have not bothered to supply generators for the residents who have been without power for at least a week now. There has been little to no communication from the Strata manager to the residents! This is atrocious!!!!

Reply from TCM Strata 2024.01.07

Hello Alan. We understand that you and the residents at Kamerunga Villas must be feeling incredibly frustrated. Lake Placid and Caravonica were heavily impacted by the recent flooding in the region, and we empathise with all residents and those in surrounding areas affected. We were disheartened and disappointed to receive your review, given an electrician was engaged the day after the flooding occured and their team was onsite the next day. Whilst our office is closed for the festive period until 8th January, we have a skeleton team on board, as we do every year. This year, additional staff were called in and have been actively addressing flood-related concerns during this period. Our team has issued multiple communications to clients, both before and after Cyclone Jasper and the subsequent flooding. These circulars contained comprehensive information to assist those who had sustained damage during the floods. Further to this, we have provided regular updates on our social media pages and website. Your Strata Manager, Steve, has also spoken to many owners and has been assisting in any way he can, regularly contacting the committee, owners and residents to relay updates as they arise. There appears to be a misinformed view of the role we are engaged to perform. We are willing to accept blame and consequences where appropriate and will always endeavour to make things right. However, in this case, your blame appears to be unwarranted, given our team acted without delay for your scheme, and have been working tirelessly over the last few weeks, helping those who have endured flood damage. Please understand that our role is purely administrative - Strata Managers are not Caretaker nor Onsite Managers. We are not based onsite and act based upon the instruction of the committee, who in the absence of a Caretaker / Onsite Manager are responsible for overseeing the maintenance and repair of the common property. No one has any control over natural disasters nor the damage they cause and this severe flooding in our region caused considerable damage to the underground wiring at Kamerunga Villas. As such, this will take substantial time to rectify before Ergon Energy can reconnect power to all lots. Kamerunga Villas falls under the Standard Format Plan (SFP), which means that all owners within this body corporate are responsible for procuring their own building insurance for their lot. We recommend that you contact your insurer and enquire if they can supply generators, or if you can lodge a claim for the purchase of a generator. Further, it would be worth asking your building insurer, and if applicable, contents insurer about other policy inclusions that may provide some financial relief and assistance during this time. We assure you that we are here to assist as are the electricians on board. We are all doing all that we can and hope that the power can be reinstated to all lots as soon as possible.

Julie Rolskov

2023.06.23

It's not often that I am moved to leave a review but in the case of our Strata Manager, Samantha Remmington of TCM Strata, I feel compelled to share my admiration and commendation for her work. Samantha has consistently demonstrated exceptional levels of professionalism, efficiency, and commitment. Her command over strata management is unparalleled and her knack for resolving complex issues in a seemingly effortless manner is remarkable. Samantha's consistent delivery of prompt, clear, and accurate communication keeps us well-informed about all matters concerning our property. She adeptly handles the day-to-day running of our strata scheme, ensuring that everything runs smoothly. Whether it's about budget management, maintenance scheduling, or dispute resolution, Samantha tackles each task with aplomb. What sets Samantha apart, though, is not only her technical expertise but also her personal touch. She takes the time to understand our specific needs and preferences and integrates them into her management approach. This level of personalised attention has helped create a harmonious and thriving community at Trinity Cove. Samantha’s problem-solving skills are exemplary. She has successfully navigated numerous challenges with skill and grace, always demonstrating a keen ability to think strategically while maintaining a calm and composed demeanour. Her commitment to her role and to our strata is deeply appreciated. Samantha embodies the ideal qualities of a Strata Manager - highly knowledgeable, tremendously efficient, impeccably organised, and deeply dedicated. As chairman of the Trinity Cove body corporate committee, I could not be more satisfied with the services she has provided. I wholeheartedly recommend Samantha Remmington for her excellent strata management services. TCM Strata is indeed fortunate to have such a dedicated and capable individual in their team. Five stars do not seem enough for her outstanding performance.

Reply from TCM Strata 2023.08.10

Hi Julie. We are so pleased to hear of your positive experiences with Samantha and agree wholeheartedly; she really is a shining star! Thank you for taking the time to write such a wonderful review.

Integral Electrics Qld

2023.06.07

Amazing team and really great to deal with.

Reply from TCM Strata 2023.06.07

Thank you so much Kevin and Ryoko! We too enjoy working with you and find your service efficient, friendly and professional!

Tina McLeod

2023.05.16

As an owner we would not hesitate to recommend TCM. Kelly and her team do a great job in looking after the management and maintenance upkeep of our unit complex. Always responding in a timely manner to questions and concerns.

Reply from TCM Strata 2023.05.17

Thank you for your lovely review, Tina!