Bay Eye Center Reviews

So glad that my insurance finally allowed me to see Dr Lynch again. Huge relief!

Great staff and a very thorough exam.

Everyone here is so nice and professional. Dr Hentschel is thorough and listens to what you have to say. Really happy I switched to Bay Eye Center last yeae

If you’re considering Bay Eye Center in Mansfield, beware of unethical and deceptive practices. As a new patient, I arrived expecting the standard eye exam covered by my insurance, only to be told last minute that an additional $45 test—completely out of pocket and not covered by insurance—was “mandatory” to be seen. No transparency, no prior disclosure, just a demand for extra money. What’s even worse? They admitted it’s not mandated by Massachusetts law or federal guidelines, so it’s purely their own profit-driven policy. I’ve been to multiple eye doctors over the years and have never encountered such a sleazy approach. When I questioned the legitimacy of this charge, instead of getting a clear answer, I was interrupted and stonewalled by their so-called “manager,” Courtney, who clearly lacks both professionalism and basic customer service skills. She stated she didn’t want to speak with me, yet felt free to jump in while I was discussing the situation with the doctor. To make matters worse, they initially agreed to waive this suspicious charge as a one-time courtesy, which only raises more red flags about how arbitrary and unjustified it is. However, by then, their disregard for patients’ time and trust was too evident. I chose to leave rather than support such an establishment. I highly advise potential patients to think twice before wasting their time with Bay Eye Center. They’re clearly more interested in squeezing extra dollars from unsuspecting patients than in offering ethical, patient-centered care. Their exploitative practices and lack of transparency need to be reported to the state for a thorough investigation. Save yourself the hassle—go to a place where patients are respected, not scammed.

Recommended by a neighbor and will recommend myself as well!

Always a great experience

Doctor Williams has been amazing with my daughter who previously was terrified of eye doctors. She is super kind and kid friendly. Dr. Williams knows her stuff!

Was told I’d have to have a $45 co-pay for retinal imagining and was not allowed to skip that part, so I cancelled….even tho the form I filled out said I have a $0 co-pay for the exam. Extremely displeased, my wife and I will not be returning. Receptionist needs some training on how to deal with people. She has an attitude at the slightest inconvenience.

Very professional and great customer service from the time you walk in to out the door. From the front desk to the doctors and assistants, they were all patient and well mannered. I’m happy with my experience and new glasses coming in two weeks! Thanks

The Doctor I saw was very nice and kept me informed, very detailed . Was left waiting for my appointment even though there was no one in the waiting room when I questioned the receptionist she was not very friendly unfortunately, she never said goodbye as I left which seems trivial but makes a difference.

Exceptional staff! Thank you for making my son and myself feel comfortable and explaining all the details through the process of the eye exam! Much appreciated!