Beck Propane Reviews

Absolutely horrible customer service! We started having issues at the beginning of the year along with multiple other customers in the Fremont area. We called them at the first of the year with 35% expecting a little bit of a wait being it’s busy season. After 10 days(20% left), we start calling them every other day to only be told that ”we are coming, you’ll be tonight or first thing tomorrow morning.” Going into that cold snap at the end of January our tank was at 6% they stopped answering the emergency line, we turned our house down to 60° trying to hold out. We couldn’t wait any longer, we contacted another company and purchased a tank outright just to have heat! But it only gets better! We told Becks come get their tank and that it’s unhooked in the front lawn. Couple days later my fiancé is working from home and hears a truck in the driveway, it’s Becks filling up the unhooked tank! She runs out and tells the driver that you’re supposed to pick the tank up, not fill it. Driver hands her a bill and says not my problem then leaves. Now a 60% full tank is sitting in my front yard, unhooked, not blocked sinking in my yard for almost a month. Multiple times we contacted the office in Fremont only to be greeted with a subpar attitude and terrible customer support. Telling us that they are short staffed and they’ll get to it when they can or in the instance of us about running out of propane “ I work for the company and I don’t even get special privileges.” We are at a loss on what to do, a million negative stars for Becks. It a shame what the business has become, I’d advise anyone looking for a fuel provider to steer clear.

I have been a customer for many years. Pre buy has been great. Called today to use rest of that. Rep told me I would be over a little and I would have to pay in advance for anything over. First time that's happened. I said just bring what I paid for and I would look elsewhere the rest of year. Did they get bought by another company?

This company has horrible customer service. I will find a different provider.

Seems everyone else has had the same issue I did. Ordered propane in advance to prepare for the “sub zero winter of 2025” well it’s been 10 days and no propane. I called and told them I’m at 5% (after waiting 10 days post ordering) and they told me to and I quote
“beg, borrow but don’t steal a heater until we can get out there”.
Ive been heating my whole house with a kerosene heater for the past 5 days
So no other company can touch a Becks tank
And they are taking emergency fill orders.
So sky high prices with terrible service.
Like everyone else we will be switching this year.
-5 stars if I could.

Evidently they don't care that you are out of propane, I was told to borrow an electric heater . Could be at least 10 days before will get any because they are busy. What are you supposed to do in the meantime ? What customer service?

Keep asking for propane and keep getting the run around. My account has 1,000 sitting there prepaid. Will be looking for new company

Called and paid 9 days ago now I'm outta propain. They couldn't give me any idea when they could fill it awesome

No Stars deserved I would like Google to update the rating system to include -5 star ratings. Negative ⭐️⭐️⭐️⭐️⭐️

Today marks 16 days since I ordered propane.
Company policy is 7-10 days. I was told I couldn't pay for an emergency delivery that day becuase they were so far behind.
Temperatures have been single digits.
I called every day begining the 10th day and every time I was given a different reason or excuse all while being promised to be first on the list the next day. The driver also lied about showing up and calling on Saturday. I was promised fuel on Sunday no call no show. I called the office which was closed. Then MLK day came and went. Tuesday now Wednesday. I will never recommend Beck Supply and I urge everyone to steer clear of doing business with Beck supply.

Bad business, leaves people without heat for 10 plus days and keeps rescheduling to resolve issue.

Customer service is terrible! Wouldn’t recommend. Poor timing just never on time!

This place is a joke. I called them 10 days ago and was told they would come out to refill propane. I have been calling every couple days to check the status. Yesterday I was told i was on the list to have it refilled. They never came which is okay but now I'm being moved days back instead of being a priority for the next day. I called and the customer service lady I originally spoke to was kind but not helpful. Next lady was rude and emotional, even tho I'm the one with kids and no heat.

Do not use this company, they waste your time. They will make you wait FOREVER if you can’t pay for the emergency. Then they lie to you about when they are coming. Pathetic you guys are rude and unprofessional.

Honesty it’s a terrible company, they don’t accommodate for family’s, called two weeks ago when my propane was at 20% and I know it’s my fault I should have checked but we kept calling and they just kept pushing us off telling us different days they were coming. Will be switching company’s, and telling all my friends and family what a joke you guys are.