Big Bully Turf Reviews

Do not bother with this company... took my money and never saw him again.

I researched Big Bully Turf after having had a less than acceptable experience with another company. BBT responded quickly and their entire team was amazing from the start and their product and installation is truly 5 star! So why a 3 star review? Upon completion I received an email on 12/23/24 with the final invoice asking for payment. During this time not only were we traveling, we were also moving into the new construction home we built, hence the new turf. The request for payment went to my business email and today, 12/30/24, three business days later I get a very nasty voicemail from Vanessa demanding immediate payment before the end of the day or the account would be moved to collections. BBT did a great job and no question deserved payment, but threatening to ruin someone’s credit after not receiving payment in 3 business days is beyond unacceptable and rude. I am not saying don’t use BBT, but be prepared to pay immediately, even during the Christmas or Hanukkah holiday or risk your credit rating.

The installation went great as the team was very meticulous and demonstrated great attention to detail throughout the process. The result was a stunning transformation of our backyard!!

While not the cheapest solution, I was looking at a long term investment. I contacted five other companies and two just never showed up to the appointment. The other three were cheaper, but the warranty was short and I had no confidence they would be around for the long haul. Time will tell if I made the right choice, but the install was perfect and communication was good.

I would highly recommend Big Bully Turf. Kyle was great to work with, extremely knowledgeable about the product and the crew did an amazing job installing the turf and pavers.

Beware of this company. I signed a contract with them and waited around for them to call to set up the order. Ricco called and treated me like I was a dead beat because you owe them 40%. Ricco is the most un-professional person on that team, wouldn't allow him on my property. There payment plan is
10% at contract signing, 40% to order the material then final payment when they start. They want to paid in full before they finish. They make promises and never keep them as well. It cost me 10% and No work has been done. Void this group like the plague. I have to give 1 star just so I can post and Negative star wasn't an option
UPDATE: No response from them or to try to resolve the issue with them. They took my deposit and ran. They are not a Customer Service Base after they get a signed contract and your 10% Deposit. Don't Give Them Money Upfront.
Update #2: Still No Phone Call or any response from Big Bully Turf. They took my Deposit and ran off with it. They could care a less about solving the issue but only to forget about it since they have my 10% deposit.

Love the turf and my bully loves it too

My installation date keeps getting postponed…. and I’m working with 3 different people that are all very nice, but I don’t feel like anyone is in charge nor communicating properly with each other. They seem to be using 3rd party installers as well that won’t be familiar with the project until the minute they show up on site. I’m hoping they figure out a way to get my project started soon and I will certainly update my review, but I’ve already paid almost half now and getting nervous that I chose the wrong company. If this is my experience before the install, what will the service be like if I need anything during the warranty period? I truly hope I’m wrong and it’s just my bad luck causing the issues.

---- Update: Installation went terribly sideways and I am very dissatisfied with my experience and the outcome of my putting green. At this point I have worked with 5 different people and everyone tells me something different. I spent entirely too much money for this to not have come out perfect. I am really sad about the whole thing and regretting my choice of putting green companies. That being said, I really did like the sales rep. He was the only one that actually plays golf and understood what I wanted. He was very detailed oriented and drew up the design perfectly, but the plan just was not executed properly.

We were pretty fed up with the turf dealers that we had contacted for bids on our yard UNTIL we totally lucked out and found Big Bully Turf. From the moment we sat with James to discuss our project we knew we had found the right company. James created a dream landscape for us with stone and turf that was so fantastic, we still can't believe it. The entire process, start to finish was a dream. The crew that did the install was so talented and fast that we were blown away. The follow up was exceptional and we have had several neighbors already ask us about our gorgeous new space. The bonus was that this female owned company brought the bid in with the hard-scape at an unbelievably competitive price. The actual turf itself is beyond beautiful. Go ahead and collect all your bids from the other guys and then call this company. Or just save yourself the hassle and call Big Bully Turf first. Be prepared to be thrilled! We are!

I am writing this review before the complete install because I believe it is warranted. Kyle from Big Bully has been a god send! The project itself is pretty straightforward however a day before we were set to do the yard I came across a major plumbing issue. Kyle was there while I got the first plumbing bid and was able to get me in contact with a lender for the unexpected major plumbing repair. He was also very understanding and accommodating pushing our already started project 2 weeks out! Super grateful to have reached out and contracted big bully for this Job!

*** BUYER BEWARE ***

I am a customer in the DFW area, and I feel compelled to share my experience with you all so that you can make an informed decision on your turf needs. From the moment I signed a contract with Big Bully to install turf in my backyard it has been an endless parade of lies and incompetency. To save you all the details of my experience, I'll just prepare you for what might be in store for YOU if you decide to do business with this company:

1) Be prepared to schedule your own turf install appointment (they did not call me for weeks, I had to call to get them to finally get on the schedule).

2) Be prepared to be your own project manager to make sure you are getting EXACTLY what you pay for in the contract. The project manager (who said he would personally oversee the project from start to finish) showed up once during the sod removal and never came back; therefore, the crew did not fulfill their contractual obligations to my property on the install days.

3) Be prepared to hassle...and I mean HASSLE both your "project manager" and customer service to bring the crew back out to complete the job you paid for. The job was not finished until 3-4 weeks later after the initial install because the crews were all "booked out" doing other jobs rather than finishing the job they started at my house.

4) Be prepared to be your own cleanup crew. When the crew finally came back to finish the job (3-4 weeks later), they dumped a truckload of rock and sand in the street, used what they needed, and then LEFT ME to dispose of the rest. The crew said they would come back the following day to pick up the mound of debris, but they NEVER came back, and therefore, I had to dispose of it myself due to city ordinance!

5) Finally, be prepared to have a substantial savings ready to support you and your family. Big Bully will collect their payments (per the contract); however, you might wake up one morning (like I did) to find that over $6,500 has been withdrawn from your account (without notice, without approval, without verification) because a "mistake that was made." We had to again, hound customer service about a refund and they estimate that the refund will take two weeks to process! So...be prepared to pay your mortgage some other way.

Big Bully is an appropriate name for this company, My wife and I feel utterly VIOLATED by this business and their so called "customer service." We have called this company so many times to schedule, coordinate, and advocate for ourselves that WE should be employees on the payroll because we have done way more than most of the employees at this organization.

I can't just tell you the negatives, Big Bully has done 3 things perfectly. 1) They deliver a quality product (seriously it's nice), 2) they will make sure they get their money (and then some) with no hiccups at all. Don't worry about late payments at this company, they will MAKE SURE they get their cash, and 3) they will provide you with the best lip service you have ever received. We have recounted our frustrations to multiple personnel at this company only to be told "we will look into it," or "sorry that happened." Not ONCE did this company actually listen to our complaints and try to do right by their customers by making us a priority or making us feel like respected customers and not a financial commodity.

I will never do business with this "company" again, I have told my family and friends to never do business with these people, and now, I want to warn you all about what could happen to you if you sell your soul to the devil and sign a contract with this company (like I did). YOU HAVE BEEN WARNED.

Great product. Installers were professional and hard working. We are extremely satisfied with our choice of engaging with Big Bully Turf

After having a pool installed years ago, our grass situation was seriously lacking. The home builder did a terrible job grading our yard leaving it very uneven and essentially unusable. Over the years our dogs have also developed allergies and do not enjoy playing in the grass. We finally decided it was time for turf.

We contacted three companies for quotes. The first two offered a decent turf with an ok warranty. Big Bully Turf was our last quote and what a difference. The quality of the turf was top notch, blowing the competition out of the water. Their warranty far exceeded the other contractors as well. Kyle did an amazing job explaining the options and their process. I especially loved that they have their own dedicated crews rather than contracting the work out. This gave me a sense of ease and confidence that the job would be done right.

My expectations were far exceeded. We are in awe and disbelief at how amazing our back yard is now. We’ve already noticed a decrease is flies and other insects and it brings us great joy to watch our son running around the yard barefoot with our dogs. The turf looks and feels amazing. I also had the luxury of watching the whole install, and was extremely impressed not only at the workmanship but how well the crew worked together. They were the definition of a well oiled machine. Their attention to detail was amazing from preparing the surface, laying the turf, and cleaning up after the job was done.

A huge thank you to Big Bully Turf, Kyle Beck, and the installation crew. Everyone was amazing to work with! We’re so excited to be able to enjoy our pool and yard for many years to come!

Working with Kyle and his crew to make our backyard oasis come to life has truly been a dream come true. We had such steep slopes and terrible erosion around our entire pool and backyard area that we simply did not use the yard. Now we have a level yard with lots of play places for all of those summer games. The team did an amazing job transforming our outdoor living space to extend our oasis landscape! We love being on the turf and in the yard anytime that we can be outside now. I love the feel of the turf - it’s beautiful! Thank you Big Billy Turf!

Big bully turf transformed my yard. It looks so good. It turned out better than I hoped it would. The customer service was amazing and the salesman Matt was very helpful and I couldn’t be more satisfied. Definitely call big bully turf if you are looking for turf.

Wow! I don't usually write reviews, but had to share my experience with this awesome company. Mike Zelke was the salesperson who expertly designed my putting green. His knowledge about golf greens and installation of turf far surpassed any other company I had talked to and the design he came up with was just what I was looking for. 10/10 highly recommend!

I made an appointment with Big Bully Turf to come out and give me an estimate for my yard. Matt showed up on time for the appointment. He was very nice and very helpful. He helped design my backyard and I am so excited to get it installed. The turf looks amazing and even though it was a little more expensive than my other quotes, the quality is so much better. Definitely call Big Billy Turf if you are looking for quality.

Customer Review for Mike Zelke at Big Bully Turf

I recently started working with Mike Zelke from Big Bully Turf on a turf installation project. While the installation hasn't taken place yet, I wanted to share my initial experience with Mike and the company.

From the very beginning, Mike has been fantastic. He provided a detailed and thorough explanation of the entire process, addressing all my questions and even going beyond to offer additional insights. His suggestions for the design were perfect, and he brought a great deal of expertise to the table. Mike was also very personable, making the planning process smooth and worry-free.

Overall, my experience with Mike and Big Bully Turf has been excellent so far, and I am looking forward to the installation in a couple of weeks. I will update this review once the project is completed, but based on my experience to date, I highly recommend Mike and his team.