Big Game Bikes Reviews

Thank you, Paul! We're glad we could get you back on the road quickly. Always here to help—ride safe! Best regards, Ben, The BGB Team

Dear Dave Lock, Thank you for bringing the issue with the smart helmet to our attention. We sincerely apologize for the inconvenience you experienced and appreciate your valuable feedback. Our team is currently investigating the problems you encountered to ensure they are addressed and resolved. We understand that the helmet's inability to charge and the non-functioning video camera were significant disappointments. As a gesture of goodwill, we promptly issued a full refund for your purchase. While we acknowledge that this transaction fell short of your expectations, we genuinely hope that you might consider giving Big Game Bikes another chance in the future. In the meantime, we are glad to hear that you found a satisfactory alternative. Your comments will be taken into account as we continuously strive to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you. Kind regards, BGB Customer Support

Hi Ayhan, Thank you so much for your kind words! I'm glad I could help and provide you with the information you needed. Safety is always a top priority for us, and it means a lot to hear that you appreciated our approach. Wishing you all the best as well, and I hope to see you at the workshop someday! Thanks again, Gareth The BGB Team

Thank you, Tracy! We're thrilled to hear about your positive experience with Gareth and our service. Your recommendation means a lot, and we're glad you love the bike and our after-sales care.

Bonjour Stéphane, Nous sommes vraiment désolés d'apprendre que votre expérience avec nous n'a pas été à la hauteur de vos attentes, en particulier concernant l'emballage du produit et l'état de la selle. Nous prenons vos commentaires très au sérieux et souhaitons remédier à la situation. Nous n'avions pas été informés de ce problème avant de voir votre avis. Pourriez-vous, s'il vous plaît, nous contacter directement à hello@biggamebikes.com? Nous aimerions discuter plus en détail et trouver une solution satisfaisante pour vous. Merci pour votre compréhension et encore une fois, nos plus sincères excuses pour les désagréments causés.

Hi Adam, Thank you for your wonderful review! We're thrilled to hear that you're enjoying your Warthog ebike and had a great experience with our customer service. We hope you get many miles of fun rides from your Warthog ebike. Enjoy! Best regards, Ben

Hi Nicholas, Thank you so much for your kind review! We're thrilled to hear that you're happy with your recent purchase and our team's support. If you have any further queries or need assistance, we're always here to help. Thanks for recommending us! Best regards, The BGB Team

Thank you for the kind words! We're glad we could help with your flat tyre. Your recommendation means a lot to us. Enjoy your rides! Best regards, The BGB Team

Always a pleasure James.

Dear Henrik, We are very sorry for the inconvenience. This issue is being investigated with our email service provider. Best regards, The BGB Team

Hi Harry, Thank you so much for your kind words and stellar review! We're thrilled to hear that you've had a positive experience with us. It’s our pleasure to support your e-biking journey. We look forward to continuing to serve you! Best regards, The BGB Team

Thank you, Charles! We're thrilled to hear your bike's transformation was a success. Always a pleasure to help! Best regards, Ben, The BGB Team

Thank you, Julien, for your positive feedback! We're thrilled to hear you were satisfied with the delivery and quality. Looking forward to serving you again soon! Kind regards, The BGB Team

Dear Kevin, Thank you for the wonderful review! We're thrilled to hear that the Eggrider has made your riding experience easier and more enjoyable. Happy cycling! Best wishes, The BGB Team

Dear Ali, Thank you so much for your kind words and for taking the time to leave us this fantastic review! We're thrilled to hear that you're pleased with our service and product. Your recommendation means a lot to us. If you have any more questions or need further support, we're always here to help. Best wishes, The BGB Team