Body Machine Fitness Plano Reviews

Thank you for taking the time to share your experience. We’re truly sorry to hear that we didn’t meet your expectations, and we genuinely empathize with the discomfort you’ve described. Your safety and satisfaction are always our top priorities, so it’s disappointing to learn that you walked away feeling otherwise. To clarify a few details in the spirit of fairness: 1. Class Selection and Guidance: You attended our BadMF’er class, which is our most advanced and themed session, held only once every 2-3 months and designed for experienced, conditioned participants. While we do encourage everyone to challenge themselves, we also communicated the class difficulty level and encouraged you to reconsider since you were new to working out. Ultimately, the choice to attend was yours, and while we can’t prohibit participation, we always emphasize that workouts can be scaled back, adjusted, or paced to suit individual fitness levels. 2. Warm-Up Process: Like most group fitness classes, we design the first round to act as a warm-up—simpler movements without weights or complex exercises—to allow the body to gradually adjust. Many members also arrive early to limber up on their own. That said, in any form of physical activity—whether working out or doing everyday tasks—unexpected strains or tweaks can sometimes happen, even when care is taken. 3. Your Initial Experience: It’s worth noting that this wasn’t your first class. You initially took a trial session, shared that you loved it, and chose to join as a member. It’s clear you enjoyed aspects of the environment at first, which is what many of our members love about us—our high-energy, nightclub-inspired setting makes fitness motivating, engaging, and, for many, life-changing. 4. Body Awareness and Personal Progression: As we emphasize during orientation, everyone’s fitness journey is unique. Whether seasoned athletes or beginners, we encourage members to listen to their bodies, take breaks as needed, and scale exercises to their comfort levels. While we’re here to guide and motivate, developing personal body awareness is essential for a safe and effective fitness journey. We are proud of the professionalism, expertise, and care our trainers bring to every class. Our Master Trainer, who led this session, is among the most qualified in the industry and deeply committed to ensuring a safe and impactful experience for all members. That said, we understand that our style and energy aren’t for everyone, and we respect your perspective. We truly hope you find a fitness environment that better aligns with your needs and goals, and we wish you nothing but success and health in your wellness journey. Thank you again for sharing your thoughts. Should you wish to discuss this further or seek additional clarity, our team is always here to listen. Jeremy Soder, CEO

Thank you for the feedback Shay and I apologize on behalf of my team for creating a bad experience for you. Definitely not how we operate. I'll look into this and make sure our values are being followed. I tried to look you up in the system so I could figure out how this happened, but I'm not finding you. I wonder if this is us, or Body20, which is another brand? Plus, typically it would be Chloe that would be reaching out to process cancellations, not a couple of dudes. If you can text me more information I can track this down and get to the bottom of it asap. -Jeremy (CEO) 214-738-6078

Hi Lauren, Thank you for taking the time to share your feedback. I want to sincerely apologize for the experience you've had with us—this is absolutely not the way we want anyone to feel, and it’s clear we fell short here. First, I’m sorry if our team came across as pushy when you tried out a class. Our goal is to share what makes BMF special, but we should always respect everyone’s preferences, and I can see how we missed the mark. That’s not who we strive to be. As for the texts, I truly regret the frustration we've caused. After reviewing everything, we discovered a gap in our system that prevented your request to be fully processed. You asked to be removed, but due to the way our systems work (which link texts and profiles), our automated system didn’t recognize your request unless "STOP" was texted back. We can and will do better by ensuring these types of requests are handled correctly in the future. While we’re reaching out to our software provider to fix this issue and training our team on how to manage these requests better, I’ve personally made sure that your profile is removed from our contact lists. You should no longer receive any communication from us. However, if you do see anything else come through, replying with “STOP” will block all further texts immediately. Again, I’m so sorry for this experience, and I appreciate you bringing it to our attention. We’re learning from it and will make sure no one else has to go through what you did. If you have any further concerns, please don’t hesitate to reach out directly, and we’ll be more than happy to help. Warmly, Jeremy Soder CEO, Body Machine Fitness

Wow, over 700 classes! Thank you for your dedication and fantastic feedback. We're delighted you enjoy the energy, variety, and professionalism of our trainers. Your recommendation means a lot to us!