Brook Field Service التقييمات

I needed a service call recently and the technician (Joe) worked tirelessly until both he and I were satisfied. I appreciate having a local Vermont company with staff who really understand their craft. Thank-you BFS!

Professional staff. The Install Team was great and the Technician who showed me how to operate my new Generator was helpful and informative. I am in area that loses power all the time so it will be nice to have no worries this winter.

Poor communication between me and the company. Between employees of the company. Poor follow up Did not honor the contract After spending 1,000s with them. Have to get another company to service the generator AVOID at all costs

I just wanted to make sure your entire team knows that your Friday Mitzvah made such a difference to so many! Cherie Lynn and everyone on the CSR staff worked so hard to get Josh to us. Josh arrived and had us in service and back on track in minutes. He was a brilliant sleuth and master problem solver! Everyone needs a Josh and I know you have multiples but he is a gem. Without our generator we can’t access medical records, take X-rays, print a Rabies Certificate or go home instructions, spin blood, keep our vaccines cold, etc etc etc. We literally might as well pack up and go home which makes a whole lot of seniors, veterans, unhoused folks so frustrated and unhappy because getting to us is often as big a hardship as they are enduring with their pet. I just want to scream from the rooftops how much we appreciate you guys. Beyond words honestly. You make our very hard job doable and your people really show they care. All my best with so much gratitude!! Deb Glottmann, President of the Mitzvah Fund

Excellent service. Just had annual generator service. Great technician Louie was friendly, knowledgeable and professional.

We were referred to Brook Field by Kohler to install a new Kohler generator. Team was knowledgable, professional, and detailed. There was a lot of special work needed due to our location. They stayed with the project and sorted out details, including working with our propane service. Very friendly and helpful, too.

A Kohler propane generator Brookfield installed 2 years ago had a carburetor issue at our off-grid house over the weekend. Their answering service had me in touch with the owner within an hour on a Sunday, and he helped me troubleshoot over the phone. When I couldn't make repairs myself, Carol (pleasant and professional service manager) had a technician (Lee) on site by 10am Monday and he did a great job educating me and getting the unit running smoothly with minimal fuss. Really appreciate their responsiveness and quick service. While I was initially bummed about a new generator having issues, it was a minor issue of tightening some loose bolts and recalibrating the carb. I would recommend them for new installs and service.

Eric the technician was diligent in the performance of his work. Please thank Eric for his outstanding service. Eric displayed great professionalism and understanding of the repair that was needed on our generator. We thank Brook Field for their outstanding service to rectify our quandary. Tyler was a very attentive trainee.Thank you all!

Avoid this company. I had them out to perform a routine maintenance on my generator (quoted at ~375). Received a bill a week later for $700 with $190 of travel/milage charges and the service hadn't even been completed (travel charges were never discussed either). They replaced the battery (which I green-lit) and other (mystery) tasks for 3 hours and charged me for it. Now I still don't have a serviced generator and a bill 2x what I expected for the initial service. Customer service acknowledged my frustration but offered absolutely nothing to retain me as a customer, even after stating I would no longer be willing to work with the company which I had intended to start an ongoing relation with. Now I have to scramble to find someone honest to take care of the work that should have been completed, which I'm sure will be no easy task this time of year. Thanks for nothing.

Everyone at Brookfield Service just plain rocks. I have been a service customer for several years and they have never let me down. They are lovely people to deal with, from reception to customer service to technicians. They are all knowledgeable, accommodating, responsible, reliable, friendly, and they ALWAYS get the job done and done well. I feel so lucky to have found them!

Had a rep. come and do a complete evaluation for a generator installation the first part of June. I was told I would be getting a complete itemisation for an estimate within a week. It is now the end of July and no estimate. Time to look elsewhere.

Flakes. I wanted to buy a Kohler generator. I contacted Kohler and this business is the one they forwarded to me. Jim from Brookfield came out to view the site, arrived an hour late (I think he decided to make a service call in Claremont first), took some notes, said he'd get back to me, and I never heard from him or Brookfield again. I bought elsewhere.

BUYER BEWARE: I called Brookfield Service to schedule a general service before winter. Oil change, fuel filter change and test the battery. The service took an hour and the technician was efficient and friendly. I then received a bill of $435. No itemization, just a flat fee. I didn't think to ask the cost beforehand because I knew the hourly rate, and I knew the cost of materials. This bill was easily twice what it should have been. When I contacted the office to inquire I was told "the bill stands". When I followed up with the owner, I had to wait for weeks for a reply, only to receive another rude and curt "no". Terrible customer service. Shame on you for taking advantage of homeowners.

called on monday and asked for parts dept went voice mail and never got a call back its sat now