Naming and Shaming Women- Skinny, Black hair, "GOLD CROSS AROUND NECK ???".
Both my Grandparents died in a horrible car accident in 2022.
It was in the Newspaper and almost went to TV.
A couple of months ago, I went to take a quick trip to this Salvos on my day off. We barely leave the house after this, and choose to live a very quiet life.
On this particular day I had brought one small bag and one very big bag, (some of which carried possessions from my grandparents, not junk but possessions that hold special and meaningful memories to them) I put them in the donation bin.
I will never forget as long as I live, but before I left I just thought that I would go use the rest room quickly because I just drove for 20 minutes, and needed to use the rest room. This women who everyone is probably referring to, asked if I was okay and told her that I was just looking for the light switch.
No smile, she just says rudely "well you shouldn't be using the bathroom at all, as we are closing" then walked off.
Website says closes at 5:30, and the time was quater to...?..
I was very rudely offended, not only did I just drive down all this way, or no matter where you came from, you come all this way with donations only to be treated and made to feel like you are an imposter !!
At that point I wasn't going to drop off my donations, because in all due respect, if your not going to show any respect back, I would rather donate it to those who do.
I could not believe, but when I walked out of the bathroom, this horrible women was already standing at the door with a sarcastic smile, looking at me up and down
I was expecting her to say "have a nice day" or "thank you" but just treated me with such disgust, as if I was a burden to had been there or a criminal.
So I asked her "are you okay?" And something about that must of really ticked her off, because as I was leaving she said to me (when I was already out of the the store I might add) "drop the attitude, because you are on surveillance !!???
I was honestly in shock, as one she made a threat herself, and two you can not make those kind of accusations unless someone is using inappropriate language or doing anything physical !!
I almost laughed, as I was so shocked and appalled, and little did she know that she was speaking to someone who's background come from that line of work, but no matter who you are, no one should ever treat a customer in such disrespect or threats !!
I told her that I would like to take my donations back, as I would rather give them to a charity or organisation that would be appreciative of it, who values and treats thier customers with respect.
Never had I been treated with argumentally such disgusting and appalling behaviour in my life !!!!
I was almost left humiliated and speechless !!
I was disappointed with Salvos, because I did report the incident and a lady did get back to me, but if it wasn't for the Manager in charge who was really lovely and apologetic over the phone, I was going to take it to the local Newspaper...never have I been so humiliated in my life, and from a Salvo's store !!
I was disappointed because I would've had atleast had expected a condolence card or even a bunch of flowers sent to me, but there was no follow up email in return.
Never again have I or ever will go back to that Salvos store ever again.
I do continue to shop at other Salvos stores because I have never had a rude encounter with any Op shop before in my ife, or any customer service for that matter, and should choose not to just not shop at any other salvos store, just due to one horrible and rude individual.
I would've rather had given my donations to a homeless person on the street who would've had valued and appreciated the donations, but they were generiously donated elsewhere, who really acknowledged and appreciated the donations.
I would feel embarrassed and mortified if this women was still working there, unless someone had put her into place. I am sorry, but someone like that does not deserve to be the face or voice of the Organisation.
#Karma
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