Carolina Digital Phone, Inc.

carolinadigitalphone.com

Carolina Digital Phone, Inc. Reviews

EXCELLENT rating
4.9
204 reviews Verified
Carolina Digital Phone, Inc.
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Reviews ( 148 ) 4.9

Dee B
Dee B
2024.07.19
Recently set up new VOIP service with Carolina Digital. *********************** was cordial, knowledgeable and persistent in resolving any questions or concerns. He made the transition process easier.
Julie E
Julie E
2024.06.17
Great customer service! ***** is great at helping me every time I need to reach out,
Chief Executive Officer (CEO) in Greensboro, NC
Chief Executive Officer (CEO) in Greensboro, NC
2024.06.07
Outstanding Workplace Experience at Carolina Digital Phone Pros:Working at Carolina Digital Phone in Greensboro, North Carolina, has been an incredibly rewarding experience. The company’s strong culture and unwavering belief in their team members make it an exceptional place to work. From the moment I joined Carolina Digital Phone, I was struck by the sense of community and support that permeates the organization. The leadership team is deeply committed to fostering a positive work environment, where each employee feels valued and empowered. Their open-door policy encourages transparency and open communication, ensuring that everyone’s voice is heard and respected. One of the standout features of working at Carolina Digital Phone is their investment in employee development. The company offers numerous opportunities for professional growth, including regular training sessions, workshops, and mentorship programs. This commitment to continuous learning not only enhances our skills but also demonstrates the company’s dedication to our personal and professional advancement. Carolina Digital Phone’s culture is built on a foundation of trust, collaboration, and mutual respect. Team members are encouraged to share ideas and collaborate on projects, creating a dynamic and innovative work environment. This collaborative spirit extends beyond the office, with regular team-building activities and social events that strengthen our bonds and foster a sense of camaraderie. Exceptional customer service is at the core of Carolina Digital Phone’s mission, and this commitment is evident in every aspect of the company’s operations. The team goes above and beyond to ensure that customers receive the highest level of service and support. This dedication to excellence is reflected in the numerous positive reviews and testimonials from satisfied clients. The company’s belief in its team members is not just a statement but a practice that is evident in daily operations. Employees are entrusted with significant responsibilities and are given the autonomy to make decisions that impact the company’s success. This level of trust and empowerment fosters a sense of ownership and pride in our work, motivating us to strive for excellence in everything we do. In summary, working at Carolina Digital Phone is a truly outstanding experience. The company’s strong culture, belief in its team members, and dedication to exceptional customer service create a workplace that is both fulfilling and inspiring. I am proud to be a part of such a forward-thinking and supportive organization, and I look forward to many more years of growth and success with Carolina Digital Phone. Cons:Being a small local company sometimes Carolina Digital Phone can not offer the benefits that a Fortune 1000 company might offer, but the experience of working for a closely head company is very rewarding.
Customer Service Representative
Customer Service Representative
2024.06.07
Such a great company Pros:The people are the best reason to work here. Especially in customer service, they are always ready and willing to help our clients with any troubleshooting or changes that clients want made. When the phone rings during business hours it always gets answered quickly and the team is always willing to help each other out and learn from one another. Cons:None that I can think of
Voice Services Support Engineer
Voice Services Support Engineer
2024.06.07
Supportive Team Pros:Everyone here is willing to help you learn and grow. No question is too small. Cons:None that I can think of Advice to Management:Keep up the good work
Voice Services Support Engineer
Voice Services Support Engineer
2024.06.06
Voice Services Support Engineer Pros:The individuals work completely in sync with the different departments and have established a good working relationship. Monthly meetings and appreciation for colleagues are a culture that holds the whole organization together. Cons:Less team building activities as time and location differ from each other considering we have a diverse team.
Customer Service Manager in Greensboro, NC
Customer Service Manager in Greensboro, NC
2024.06.06
Great Place to work Pros:Everyone works well together. All departments are pulling in the same direction. Great team work! Family Friendly! Management bottom to the top has an open door policy! Cons:Small company, harder to provide cost effective insurance. Company is investigating possible ways to compensate for this.
Client Relations Manager
Client Relations Manager
2024.06.06
Small Family like atmosphere at Carolina Digital Phone Pros:Great Products, exceptional support team, Great management, Great work/home balance Feel like part of a team Cons:I love that it's a small company but it can lead to less advertising which leads to less public awareness of our products and services.
Voice Services Support Engineer in Greensboro, NC
Voice Services Support Engineer in Greensboro, NC
2024.06.06
Humans in Telecom Pros:This company is the epitome of bridging the IT world with the everyday person. From our customers to our fellow peers, we share a confidence of resolving any challenge we may be faced with. The culture is very open-door and allows the environment to be a home away from home. Cons:This company meets all of my expectations professionally and personally. I really only see upsides, as we all have areas to improve on, the culture sets a tone of, we will figure this out. Advice to Management:Thank you for all that you do to create a welcoming environment!
Channel Partner Manager in Greensboro, NC
Channel Partner Manager in Greensboro, NC
2024.06.06
Celebrating (almost) seven incredible years! Pros:It's been a journey filled with growth, learning and countless memorable moments. I am grateful for the opportunities, the challenges and most importantly the fantastic team that makes every day inspiring. Here's to many more years of success and collaboration! Cons:Not enough hours in the day! lol
Susie Cressman
Susie Cressman
2024.06.05
We have been partners with Carolina Digital Phone for years and they are a great company to work with. Their support team, especially David Martin are efficient and friendly.
Reply from Carolina Digital Phone, Inc. 2024.06.06
Thank you so much for your wonderful review! We truly appreciate your continued partnership with Carolina Digital Phone over the years. It's fantastic to hear that our support team, especially David Martin, has made such a positive impact with their efficiency and friendliness. Your kind words inspire us to keep delivering the best service possible.
Saint James Presby Administrative Assistant
Saint James Presby Administrative Assistant
2024.05.16
David is always helpful and kind!
Reply from Carolina Digital Phone, Inc. 2024.05.16
Thank you for providing Carolina Digital Phone and our team a FIVE-STAR review. We are proud of our local service and committed to being the best at providing hosted telephone and messaging services for all
Dalton Ward
Dalton Ward
2024.04.18
Carolina Digital Phone has provided exceptional customer service through our onboarding process. We we transitioning from a 20-year old system to brand new technology and had many questions, but they patiently worked with us and made it clear they are always here to help! I looked into several larger, national VoIP providers and I'm so glad I went with Carolina Digital Phone.
Reply from Carolina Digital Phone, Inc. 2024.04.19
Dear Dalton Ward, Thank you immensely for taking the time to share your experience with Carolina Digital Phone. Your review truly encapsulates the essence of our commitment to exceptional customer service. We are thrilled to hear that your transition from a legacy system to our modern technology was seamless and stress-free. Your words affirm that our dedication to addressing every question and concern with patience and clarity is making a real difference for our clients. It's incredibly gratifying to know that amidst the sea of options, you chose Carolina Digital Phone. Your trust in us motivates us to continue delivering top-notch service and innovative solutions. We are honored to have had the opportunity to assist you in your journey, and we look forward to continuing to provide you with the highest level of support. Warm regards, Nicky Smith, President Carolina Digital Phone
Elijah Bainbridge
Elijah Bainbridge
2024.04.17
Incredibly rude employees and company. They will cold call you and question your authority to make decisions regarding your company's phone system. Pushy and disrespectful and then the salesman hung up on me.
Reply from Carolina Digital Phone, Inc. 2024.04.17
Apology for Your Recent Experience with Carolina Digital Phone Dear Elijah, I'm writing to express my sincere apologies for the unacceptable experience you had with our company. Your feedback deeply concerns us, as it goes against the values we uphold. We are deeply sorry for any rudeness or disrespect you encountered. This behavior is not reflective of our standards or culture. We are investigating the incident and will take immediate action to address it. Please accept our offer to make things right. Feel free to contact me directly at (336) 544-4000. We value your trust and are committed to regaining it. Sincerely, Nicky Smith, President (336) 544-4000 Ext 105 Carolina Digital Phone, Inc.
Josh F
Josh F
2024.03.04
Proactive service all around and *****, in particular, is always available and eager to help us out. Looking forward to continuing to work with the whole team.
Reid Mathews
Reid Mathews
2024.02.13
Reply from Carolina Digital Phone, Inc. 2024.02.13
Thank you Reid for the fabulous FIVE-STAR review of our cloud based telephone services!
Garrison Weavil
Garrison Weavil
2024.02.08
We have been using Carolina Digital for several years now. They are wonderful to work with!! They have always taken care of our needs. We will continue to be a customer for many more years!!!
Reply from Carolina Digital Phone, Inc. 2024.02.08
Dear Garrison, Thank you so much for your glowing review! We are thrilled to hear that you have been satisfied with our services over the years. It's incredibly rewarding to know that we have consistently met your needs and provided you with a positive experience. Your loyalty as a long-term customer means a great deal to us, and we are committed to continuing to exceed your expectations. We truly appreciate your trust and confidence in Carolina Digital, and we look forward to serving you for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you once again for choosing us and for your kind words. We truly value your business. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Darin Jones
Darin Jones
2024.01.30
recommends
Worked with David Martin on a call issue we were having. Not only was he able to set up the way we needed it to be done, but he was also able to do it in a very timely manner. Carolina Digital has a some of the support reps that I have worked with.
Reply from Carolina Digital Phone, Inc. 2024.06.06
Thank you, Darin! We're thrilled to hear that David could assist you efficiently. Your kind words mean a lot to us.
Heather Wrenn
Heather Wrenn
2024.01.29
Reply from Carolina Digital Phone, Inc. 2024.01.30
Dear Heather Wrenn, We are absolutely thrilled to see your glowing five-star review on Google Reviews! Your kind words and positive feedback brightened our day, and we wanted to take a moment to express our appreciation. Your support means the world to us at Carolina Digital Phone, and it's customers like you who inspire us to continuously strive for excellence. We're delighted that you had such a positive experience with our hosted voice services. If you ever need anything or have further feedback to share, please don't hesitate to reach out. We're here to ensure your satisfaction and look forward to serving you again in the future. Thank you, Heather, for being such a valued customer and for taking the time to leave such a wonderful review. Your support is greatly appreciated! Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Danielle Storey
Danielle Storey
2024.01.22
David Martin gave excellent customer service, he updated our phones and he promptly called me back.
Reply from Carolina Digital Phone, Inc. 2024.01.18
Hi Danielle Storey, Thank you so much for taking the time to share your positive experience with David Martin's customer service. We greatly appreciate your feedback! It's wonderful to hear that David provided you with excellent service and efficiently updated your phones. We take pride in our team's dedication to prompt and effective assistance, and your kind words reaffirm our commitment to delivering top-notch customer support. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us, and we look forward to serving you in the future. Best regards, Nicky Smith, President Carolina Digital Phone Inc]