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Reviews ( 41 )
Andrea Soucy
2024.10.23
Country Fuel is hands down the best local fuel service. They are extremely nice and very understanding. I would 100% recommend them to anyone looking for a great fuel service company!!!
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Rob Sutherland
2024.09.08
Dennis Boyd
2024.02.19
Customer service is alright, but not the most reasonable company to deal with.
Mona Letourneau
2024.01.03
What a great service. The technicians really care about the public, not just their regular customers. Gary tells me that whenever they receive service calls from the elderly about a heating or thermostat problem the first step taken is to ask whether or not the thermostat batteries are working - and that can save the elderly rural poor in Maine the cost of a service call. As for heating service and repair, this outfit is responsive, diligent and thorough. What fantastic people.
candice patrick
2023.12.07
Not great customer service I wanted to pay a friends bill for Christmas. And only the office manager can process my payment for them not sure why, but the women won't call me back I've left voice-mail and messages with actually ppl in the office. Really not great at all thanks for helping make Christmas better for this family......... insert sarcasm
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Shannan Vester
2023.04.11
This company has top notch customer service. They have always been incredibly helpful and absolutely go the extra mile when we have needed them. I am not one to post reviews but it is the best way to show our gratitude. Highly recommend.
T Thomas
2023.03.08
These folks are the best! Customer service far surpasses any reasonable expectation! Thanks to all there for going above and beyond to ensure my family is kept warm!
Sarah Shaw
2023.02.17
Best fuel company around! They treat their customers right! Competitively priced.
Patty Leger
2022.12.19
Country Fuel installed a furnace for me on Friday Dec 16th 2022 and they did an excellent job .. it’s smaller than my old burner and works perfectly… the two installer’s were professional and hardworking men.
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Kirstan Sanborn
2022.11.28
Cannot say enough positive about this company. The service is top notch from the phone calls to the techs. They make dealing with repairs as easy as possible and the techs have been super upfront with what needs to be fixed immediately vs what can wait.
My most recent experience: called at 7:15ish, was told I'd get a call back when they reached a service tech. Heard back at 7:25 someone would be there within the hour. Tech got here at 7:45 and confirmed the problem within 15 minutes.
Erica J
2022.04.27
We needed tanks for our generator we purchased. So we called them and another company. We decided on them because they were cheaper. We probably should of walked away when we kept having to call them back to get the offical quote to rent 3 tanks, and then to get the tanks scheduled. After taking weeks and many phone calls we where told they could place them 18 May. A week after setting the install appointment, they called us today and informed us that they can no longer lease them to us. That we now have to buy the tanks and sorry that we were told wrong. This is horrible customer service and I would look elsewhere if you need propane. Apparently, there word means nothing and neither do potential customers that may not make them enough money.
matthew garfinkle
2022.04.12
Tried to switch to country fuels this winter(later on) failed to show, failed to call when they coukdnt make it. Can not even talk to the service writer. Just talk to two awful ladies in the office that do not deserve to be there..... I am still currently with Downeast energy, which doesnt have the best customer service, but the one time they missed a delivery they were there the next morning with no added fees.
Paul Brownfield
2022.03.11
When I ordered recently, I was not informed of Country Fuel’s change in policy that they are not holding the price you will pay from the time that you order. With current markets, that results in a higher cost. The receptionist told me that “No companies are locking in the price.” I called Crowely and they said they are locking in prices from when you order, so I canceled with Country Fuel. Poor business practices of not having full transparency in pricing with their customers, and then lying when confronted about it.
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Ashley Flaherty
2022.01.12
There is little worse than waking up on one of the coldest days of the year to discover you've run out of oil (my gauge read 1/4 of a tank but clearly is not functioning properly, another issue). I called Country Fuel first thing and within a few hours, they were are my house delivering oil. They are always so helpful, courteous and friendly. Cannot recommend them enough!
Meridith Hicks
2021.12.27
They are wonderful to do business with. Fast, reliable and courteous.
Have gotten firewood cut to my needs.Have cleaned my furnace.
Highly recommend this company !
Britt L
2021.12.01
If you have an older house you may get wires that aren’t fed through the wall like ours. The company was very nice and worked with us and gave us a discount which will help pay for an electrician to come and feed the wires for us! All the workers are so nice and make you feel heard!
David Penn
2021.07.07
We are a new customer with Country Fuel and cannot be happier. We switched to their propane service and it is much less expensive than their competitors. We have also asked them to service our heat pump (which was installed by another vendor) and they were timely, professional and did outstanding work. The customer service from Carrie (it might also be spelled Kerry) in the main office, Ben with the propane tank end of the business, and Derrick with the heat pump end of the business has been fantastic. We strongly recommend Country Fuel!
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javier pesantez
2021.03.15
Great friendly people and very good prices, I am in the Bath area for 2 years and never missed a delivery. looking forward to continue my business with you guys at my new Address in Gardiner
Brittany Waterman
2021.03.11
The prices are fair! The staff is very friendly and I enjoy doing business with them!
Jill Atwood
2020.12.26
I cannot say enough good things about this company. Customer service is top notch. They are always prompt and friendly. I have all my family and friends ordering from them now.