Rent A Tent NI Reviews

Cheers Jack for the kind review. It was our pleasure!

Thanks for the kind review Paul. Glad you all had a great weekend! 😀

Thanks for the 5* review Peter, glad we were able to help out.

Thanks for the 5* review David. Glad we able to help.

Thanks Sam for the review! Glad you all had a great weekend.

Really appreciate the kind review Fiona. It was our pleasure and glad you all had a great weekend!

Hi Eimear, We are genuinely sorry to hear about your experience and would like to clarify the situation from our perspective. Firstly, we want to emphasise that we did not cancel your booking. Unfortunately, no deposit was paid to confirm the booking. According to our policy, if a deposit is not received, the booking does not register in our system. This is a common practice in all aspects of event planning, especially weddings, to ensure commitment from both parties. We informed your wedding planner that no deposit had been made. Our last correspondence with the wedding planner was on April 6th, and we reached out again due to concerns about your upcoming wedding. We communicate with all of our customers that deposits are essential to secure a booking. We receive many enquiries and expressions of interest in our services. Often, despite initial enthusiasm, some parties do not follow through with a deposit for various reasons. As your wedding approached and we had not heard from your wedding planner, nor received any deposit, we assumed that alternative arrangements had been made. With just one week until the wedding, having no contact or deposit from your side usually indicates that the interested party has found another supplier. Our policy requires full payment for the setup 7 days prior to the event. Without receiving any deposit or payment, we would not be able to provide our services. Arranging a service like ours involves many moving parts, such as ordering bedding and linens from our suppliers, organising staff, and determining the number of vehicles needed. It is unworkable in this industry for a wedding planner not to have finalised the order one week from the event, without any deposit or contact since April 6th. We were extremely concerned about your wedding, which is why we proactively contacted your wedding planner after not hearing from them since April 6th and receiving no deposit. We even offered to work with the wedding planner to find suitable alternative arrangements despite there being no financial gain for us. However, after this conversation, a string of negative comments and reviews appeared across various social platforms. Given the poor communication between your wedding planner and yourselves, and the subsequent damage to our company's reputation through false accusations, we felt it was best for us to step back. Our decision was reaffirmed after being contacted again by a member of the venue the following morning. We expressed our willingness to help on a personal level, but unfortunately, more negative reviews were posted after this conversation, leaving us no choice but to completely withdraw. In the history of our company, we have never encountered an issue like this. We must reiterate that this was not a cancellation on our part, but due to the absence of a deposit. We genuinely hope you find an alternative supplier for your wedding day. However, due to the ongoing negative comments and reviews, we regretfully will not be able to assist you further.

Hi Eimear, We are genuinely sorry to hear about your experience and would like to clarify the situation from our perspective. Firstly, we want to emphasise that we did not cancel your booking. Unfortunately, no deposit was paid to confirm the booking. According to our policy, if a deposit is not received, the booking does not register in our system. This is a common practice in all aspects of event planning, especially weddings, to ensure commitment from both parties. We informed your wedding planner that no deposit had been made. Our last correspondence with the wedding planner was on April 6th, and we reached out again due to concerns about your upcoming wedding. We communicate with all of our customers that deposits are essential to secure a booking. We receive many enquiries and expressions of interest in our services. Often, despite initial enthusiasm, some parties do not follow through with a deposit for various reasons. As your wedding approached and we had not heard from your wedding planner, nor received any deposit, we assumed that alternative arrangements had been made. With just one week until the wedding, having no contact or deposit from your side usually indicates that the interested party has found another supplier. Our policy requires full payment for the setup 7 days prior to the event. Without receiving any deposit or payment, we would not be able to provide our services. Arranging a service like ours involves many moving parts, such as ordering bedding and linens from our suppliers, organising staff, and determining the number of vehicles needed. It is unworkable in this industry for a wedding planner not to have finalised the order one week from the event, without any deposit or contact since April 6th. We were extremely concerned about your wedding, which is why we proactively contacted your wedding planner after not hearing from them since April 6th and receiving no deposit. We even offered to work with the wedding planner to find suitable alternative arrangements despite there being no financial gain for us. However, after this conversation, a string of negative comments and reviews appeared across various social platforms. Given the poor communication between your wedding planner and yourselves, and the subsequent damage to our company's reputation through false accusations, we felt it was best for us to step back. Our decision was reaffirmed after being contacted again by a member of the venue the following morning. We expressed our willingness to help on a personal level, but unfortunately, more negative reviews were posted after this conversation, leaving us no choice but to completely withdraw. In the history of our company, we have never encountered an issue like this. We must reiterate that this was not a cancellation on our part, but due to the absence of a deposit. We genuinely hope you find an alternative supplier for your wedding day. However, due to the ongoing negative comments and reviews, we regretfully will not be able to assist you further.

Thank you for the kind review Johnny. Glad you all had a great day! Congratulations!

Thanks Linda for your kind review! Glad you all had a great time.

Thanks David for the review and the recommendation to friends. Glad you all had a great Easter!

Thank you Gillian for the kind words and for leaving pictures with your review. It was a pleasure to meet you and glad we could help out.

Thank you Rupert for the kind words and congratulations once again! Happy that we could be a part of it.

Thank you for the kind review Serena! It was our pleasure. Glad you all had a great weekend.

Thank you for the review Lindsey. Glad you all had a great birthday party!

Thanks Enda for the review. Really glad you all had a great time. 😁

A pleasure as always Gerry. Thank you for the kind review!

Thank you Briege for the kind review. Glad we could help out given the difficult circumstances.

Thank you Denise for leaving us a great review. Glad we were able to help out given the unfortunate circumstances.

Thanks Stephen, glad we were able to help out. The coffee has been amazing!