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Reviews ( 201 )
David Turner
2024.10.25
Ten days ago, I was unhappily surprised to discover that we had squirrels scampering around in our attic. When I called Critter Control, Christina responded to my questions clearly and courteously. She told me that Inspector Myra would come out to investigate the very next day.
Myra was excellent. She did a thorough inspection of our house exterior and snapped pictures of all actual and potential points of intrusion. Then she climbed up through the hatch in the ceiling, assessed our large attic interior, and took additional photos, and showed me her findings. There was ample evidence of squirrels but, so far, no damage. She explained to me that Austin would come to seal off all points of entry—except one. This he did the very next day. At the primary point of intrusion, he installed a small cage with a 1-way exit door. The next time the squirrels went out for food, they would be unable to reenter.
Long story short, the squirrels are gone. Christina, Myra, and Austin were friendly, respectful, and professional in every way. If any further critter problems come up in the future, I will not hesitate to call Critter Control. I give them my highest recommendation.
Thank you for your detailed and positive review, David! We're thrilled to hear about your satisfaction with Christina, Myra, and Austin's service. It's great to know the squirrels are no longer a concern for you. We appreciate your high recommendation and look forward to assisting you in the future if needed!
Sharon Terrell
2024.10.24
Spring Hill FL branch came out and tried to charge me $3000. to set 2 traps..........I cancelled and they charged me almost $500 service call fee........they are rape artists
Hello Sharon. We don't service Spring Hill, Hernando County FL. Please reach out to the company servicing you.
Psychiatric Care Center, LLC Brandon, Florida
2024.10.02
I was so impressed first that a woman came out. Just caught me off guard until she climbed up in my attic of a 9 year old home and confirmed what “ the other company “ said. She thoroughly explained what would happen, and basically gave me a full education about bats! Like I mentioned, Myra was awesome! I highly recommend this company for bat mitigation. The only way we found out we had hundreds of the was due to a roof leak being repaired. The roofer said “ you’ve got something living up there making all kinds of noises. Well, turns out it was bats. Check your house for any openings. They love getting in through soffits and boy do they make a mess! Last night we watched as they flew out an tried desperately to return only to hit a secured net over and over. Was kind of sad. But they will move on to the next house in FH West. Apparently they are everywhere in the community. We need to involve the HoA and have Bat boxes placed throughout the community to keep them out of our houses. But a great big thank you to Myra and her team for what they do at a fair price!
Michael Novinski
2024.09.27
Excellent service and results. Transparent and great communication.
Thank you for your 5 star review, we appreciate your business!
donald white
2024.09.25
After calling the visit was within 2 hours and was efficient and all work was explained
Donald, we're so glad to hear that your visit was efficient and that all the work was explained to you. Thank you for sharing your experience with us!
Clark West
2024.09.16
Critter Control has done a great job for me finding holes in my roofing that were allowing squirrels to get in the attic, and surrounding the corners of my house with rat traps. My technician is friendly, on time, and knows what he is doing
Clark, we truly appreciate your kind words about our service and technician! Thank you for sharing your experience with us!
James Stephens
2024.09.11
Thank you for your 5-star rating, James! We're grateful for your support and we are glad to know you found our business highly deserving.
Jerry Madalena
2024.09.11
Jerry, we are grateful for your 5-star rating!
Eva OBrien
2024.08.28
Wow, This Company and Matt are first class. Really professional. We used another Pest control a few months ago. They can not hold a candle to this Company (Critter Control) Highly recommend.
Thank you so much for your kind words and recommendation, Eva! We're extremely glad and proud that you had such a positive experience with Matt and our company. It truly warms our hearts to hear such positive feedback.
Christy block
2024.08.22
I would like to know when someone is coming instead of just getting an invoice.
We're sorry for any confusion caused, Christy. We value your feedback and will make sure to work on our communication and scheduling process for a better service experience for you and our other customers.
Christine Willing
2024.08.21
Excellent Service ! Called on a Sunday and they were out the next day ! I also signed up with pest control package to spray in and out of the house which he came the next day !Staff was friendly and understanding of my problem . Overall 100% through the whole process
Thank you for sharing your positive experience with us, Christine! We're pleased to hear about your satisfaction with our expedite service and our friendly staff. Ensuring you have a pest-free home is important to us. We're glad we could help!
Richard Martin
2024.08.19
Fantastic experience start to finish! They came out the same day I called to inspect our attic and determined I did not need any work done! It is rare for a company to tell you that you don’t need their services! Thank you for your honesty Matt!! This will be the first company I call if circumstances ever change!
Thank you for your feedback, Richard! We're glad that Matt could provide excellent service and that you found our honesty commendable. Please don't hesitate to call us if you need any further assistance!
Janina Wright
2024.08.16
Raymond is always friendly, full of information and always happy even in extremely hot weather. Professional team always call or message ahead before treating my home. They touch up areas upon request and treat for specific critters.
Thank you for appreciating our proactive and personalized approach to pest control! We're glad to hear that our services have been meeting your expectations.
Brooke Straub
2024.08.15
This is the worst service. I got 3 quotes for pest removal from three different companies. CC came right in the middle and the sales guy was great, made me feel like they really were the best service I could go with. That quickly dissolved. What was supposed to be a 5-8 week event, turned into a nearly 5 month long ordeal. The tech would show up unannounced, miss appointments, come hours later or not at all, would schedule times, forget the times, ask for reminders, etc. The boss was supposed to come out after several weeks of no results, which he did, but never announced himself as the boss. He simply said he was covering for the tech while he was out of town, did no 'extra' tricks to get rid of the fruit rats, and never followed up. I sent an email outlining my complaints after a few weeks and never received acknowledgment or a response. In March, they just stopped showing up. A month later, I get an email that they're charging me for the remainder of my service, again with no real conclusion, follow up, or even coming to collect their traps. I still have a rat living under the house and now I'm out several thousand dollars with little to show other than major frustration, disappointment, and holes in my ac vents where the critter seems to be running amuck.
TLDR: I wouldn't recommend this company if they were the last ones to offer the service. Terrible customer service, no follow through, lack of communication, all around awful experience.
We apologize deeply for the inconvenience you experienced, Brooke. Your experience is not reflective of the standard we strive to uphold. We will look into the matter immediately and ensure such events do not recur. Thank you for notifying us and we will strive to make amends accordingly.
Amanda Cobeaga
2024.08.04
Critter Control has been prompt, responsive, and easy to work with. I’ve been very happy with their service.
We are thrilled to hear such great feedback, Amanda! We are proud of our prompt and responsive service and it's clients like you that make it all worthwhile. Thank you!
karen slaughter
2024.07.31
Always Very professional and personable they are the best.
Thank you for your 5 star review, we appreciate your business!
William Grocott
2024.07.30
Raman was outstanding. He did a great job.
Thank you for your 5 star review, we appreciate your business!
DM FL
2024.07.20
Very responsive and able to get an expert on site same day. Professionalism was first rate all around.
Thank you for the positive feedback DM FL! We're delighted to hear that our response time and expertise met your expectations. It's our goal to provide top-notch service to our customers. We truly appreciate your support.
Nick Hughes
2024.07.19
Raymond was very helpful and friendly with my pest control needs. He fielded all of the questions and provided feedback on how to resolve my rat problem. I appreciate him taking the extra time with me.
Thank you for your feedback, Nick! We're happy to hear Raymond was able to assist you effectively with your pest control needs. We always aim to provide prompt and quality service to our clients. Looking forward to serving you in the future.
Glenn Maloney
2024.07.12
Professional and efficient. They changed technician schedule to accommodate my timeline needs. Very much appreciated
We truly appreciate your positive feedback, Glenn! Your satisfaction is our top priority. We will continue to do our best to provide excellent service.