Direct Funeral Services Pte Ltd Reviews

Thank you to Anson, Jeff Team 3, and the Embalming Team for all their arrangements and services for my grandfather's final journey.

Special thanks to Anson for being so thorough and making sure everything is in place without us having to worry about anything.

The experience at Direct Funeral Services was excellent. From the moment of passing, they were the only company that offered to come down to explain all details and procedures to us, and we are glad we went with them.

Roy was very thoughtful and detailed in explaining all details to us, including any questions that we have. The initial consultant took about an hour plus, and we battered him with questions after questions, and he was patient all the way through.

After engaging the package with them, Roy was able to maintain and excel further than what we expect. Prompt response (almost immediate), was provided every single time, with reminders of all important timing throughout the procession, from as early as 6am.

All the other crew members were respectful and professional as well, down to 守夜 staff. Overall very job well done, will definitely recommend!

I recently had the difficult task of organising a funeral wake for my beloved mother, and I am incredibly grateful for the compassionate and professional care provided by Mr. Sim and his team at Direct Funeral Services. Their support during this challenging time made all the difference for my family and me.

From our first contact, Mr. Sim showed a deep understanding of our needs and offered thoughtful guidance every step of the way. He was attentive, respectful, and genuinely empathetic, helping us to navigate the arrangements with ease. The attention to detail and the personalised touches they incorporated into the wake truly honoured my mother's memory and reflected her life beautifully.

The team was incredibly organised and worked tirelessly to ensure everything went smoothly. The venue was set up with great care, creating a warm and welcoming atmosphere for our family and friends to gather, share stories, and celebrate my mother's life. Their professionalism was evident at every turn, and they handled all aspects of the event with grace and dignity.

I cannot thank Mr. Sim and his team enough for their exceptional service during such a difficult time. They went above and beyond to ensure that we felt supported, and their kindness truly helped us in our time of grief. I wholeheartedly recommend Direct Funeral Services to anyone seeking compassionate care and professionalism when it matters most. Thank you, Mr. Sim and the entire team of Direct Funeral Services for their outstanding support and for helping us honor my mother's legacy with such love and respect.

Dylan, the funeral director and all staff of Direct Funeral Service were extremely understanding and sincere in helping my family cope during this difficult time. The people of Direct exhibit high level professionalism, patience and compassion as they carried out their tasks. Dylan offered many thoughtful arrangements / advices during my dad's funeral. Thank you for going the extra mile Direct!

A heartfelt thank you to the entire team at Direct Funeral Services for their exceptional support during our father’s wake. From the operations team to the night staffers, everyone was professional, compassionate, and attentive to every detail, making the entire process seamless for our family.

A special mention to Edwin, who handled everything with great care and efficiency, easing much of our stress during this difficult time. We also want to thank Arissa, our initial adviser, who was professional and responsive. Even when she fell ill, she ensured a smooth handover to Edwin, which we deeply appreciate.

The team’s dedication and service went above and beyond, and we are truly grateful. Thank you for making a tough time a little easier for us. Highly recommended.

I.very.happyfor.your.service.to.mymother.funeral.your.services.thank.you
Miss.jamie.very.much

We engaged Direct Funeral’s service for our late father and was assigned to Edwin as PIC. Edwin was patient, understanding and detailed. He was quick to respond to our questions and ensured that we understood clearly. Everything went smoothly, all thanks to him and his team. We sincerely appreciate his support and service for this wake.

Edwin and his team are very patient in explaining the process to us and hey handle things really well. Totally recommend!

Deeply grateful and appreciate Direct Funeral Service for their professional and excellent service.
They have been quick to engage and efficient in making the whole funeral process a much easier time for our grieving family.
Our special thanks to Jamie who have been meticulously walking us through every step from the beginning all the way till the end making sure everything is in order.
She has been instrumental to the whole process of guiding us through the details and providing good support for us to say goodbye to our late Mother.
Thank you Jamie and Direct Funeral Service for your outstanding professional, compassionate and detail-oriented approach.
Their service is highly recommended for anyone in need of a professional and reliable funeral service provider.

We would like to thank Anson Lim (Team 6) and the embalment team for their professional service. From the beginning (hospital) to the Wake and to the Crematorium... everything ran smoothly. Especially the servers and cleaning staffs. We were truly grateful 🙏 for making my Dad journey a smooth one.

When my father in law passed away, the family was at a total loss. Beside being sad with grief, we also don’t know what to do. When I called Direct Funeral and was told someone will get in touch with me. Anson called and guide me and my family all the way from getting the casket, where to hold the wake till the cremation and placing the niche. Everything went smoothly. We even got 2 server each night to help us serve our families, friends, relatives and colleagues. There is also the buffets and we don’t have to thinks where to get foods. The wake was very well decorated that many of our friends and relatives was very impressed. A very big thank you to Anson and his team. Without them, we also cannot have any piece of mind.

Great and meticulous service by Mr Edwin and team.Great job will recommend to friends and relatives.5 ⭐⭐⭐⭐⭐ service

Anson and Team 6 did extremely well to handle the entire process swiftly and efficiently. The embalming team did an excellent job to prepare and dressed our dad for his final farewell. Direct Funeral Service is highly recommended if and when the situation arises as they handle everything for the grieving family. Thank you.

Had to plan for my father's funeral a couple of weeks ago. Contacted the company's hotline a few days before my dad passed to be prepared. On the day of my dad's passing, contacted the hotline again and the founder, Roland was on the end of the line. Really professional, and activated his funeral director, Arisa, almost immediately to meet at SGH. I was really clueless on what to do but she guided me on everything and really held my hand throughout this emotional process.

Our family decided to opt for the highest tier package and i must say, it is definitely worth it. Throughout the 5days wake that we opted she tried her best to comply with me and my relatives wishes and she came through it without fail. And we had alottttt of request. But she managed to deliver on all of it. Which i find extremely commendable. Also was given some desserts as well which was so nice of them.

The hearse driver, Jeslyn was extremely professional and gentle. Comforted me alot too on my dad's final ride. We even made a stop by my dad's workplace so that his colleagues could pay their last respects too.

I definitely did not regret hiring DFS. They made an emotional and stressful time so much more easier and i wish nothing but the best to them! Thanks for making my dad's final journey elegant, grand and honourable. Im sure he would be proud and glad he had a proper send off!

Regards,
Family of the late Mr Thng Khoon Huat

Fast, empathic & experienced responses from DirectFuneral. Edwin is well experience and everything was well coordinated, making our family all feels at ease and secure. Thanks

We are thankful to Edwin for his understanding and support during my father’s funeral. Edwin knew his job well and served us sincerely thus everything went smoothly.

Before the passing of my father, he opted the basic free thinker package for his wake funeral. However, to our surprise, the simple decorations provided at the wake funeral were beautiful and classy. It was beyond our expectations. Details like such not only gave dignity and respect to the deceased but also comfort to the bereaved family. Thank you Direct Funeral Services.

I would like to express my sincere gratitude to Victor for his exceptional service during such a difficult time. From the moment we reached out, he handled every detail with great care, professionalism, and compassion. The level of support and attention provided made an overwhelming process so much easier to navigate. Victor was always available to answer questions and offered kind advice, which brought us comfort. Thank you for helping our family with such grace and respect—we will always be grateful for your service.

One phone call and everything is arranged swiftly and smoothly. Great thanks to Anson and his team, including the Embalming Team.

Good service and very helpful to the family member