Dog Movers التقييمات

Thanks Darlene. We appreciate the appreciation. We have been servicing North QLD now for over 20 years.

Thank you for choosing to move your boy with us Tania. I trust he has settled in well following his trip. We appreciate the feedback.

Hi Kaleb. According to my driver, "A nutcase in a white Hilux" overtook him dangerously when he had to stop suddenly to avoid a person crossing the intersection erratically on a pushbike. The Hilux driver ended up with his wheels on the the concrete median as a result. This happened at the lights, near Woolies, in Logan Village. I can see from your Facebook profile that you have a White Hilux. Was that you? if so, why would you post a bad review about my staff when they were driving cautiously and you were not?

Heather. Despite a major accident we did deliver your puppy (and all the other Pets) safely. Much of your review is simply not factual. You were given little information about the crash on the day because we knew little. The accident happened in a remote location with no witnesses and the driver was in the hospital. It was not a 110km/h zone and we don’t believe that she was speeding. GPS records indicate she was likely doing around 100km/h. The trailer was not a horse float. It was designed specifically for the purpose it was being used for. It was a heavily specialised, $60,000 custom built Pet Transport float. The most advanced of it’s kind in Australia. All the pets in the float survived unharmed. You yourself changed your delivery destination from Townsville to Emerald prior to the accident to get your puppy sooner. You then chose to meet us in Rockhampton where we took all the pets to a vet to be checked before we travelled out to Emerald. My apologies if my wife did not come across as the epitome of customer service excellence to you that day. She was very stressed, dealing with an emergency situation, a driver on the way to hospital with a serious back injury, little information about the accident, with multiple additional helpers and staff to co-ordinate and 36 worried clients to contact and update. I understand that this was stressful for yourself and that you may choose not to use us again as a result. However, this was an accident, and the most significant incident we have suffered in 20 years. It resulted in our driver being hospitalised and the loss of our Van & Float. From my point of view the fact that we have invested heavily in our Pet Transport fleet and have a team of professional and experienced Pet Transport staff allowed us to be able to recover quickly from this incident and deliver all our clients pets safely, and largely on time. The road transport industry is one that requires long driving hours and millions of km of travel. Accidents and breakdowns occur and all Professional Transporters are constantly at risk to meet the demands of their clients. Within the Pet Transport industry the owners and staff of the many small, usually family businesses, pour their hearts and souls into caring for our clients pets. In the past few years the industry has had two fatalities and a number of businesses have closed after both major and less significant accidents than this. 3 months on our driver is still recovering from her injuries and it is uncertain when she will be able to return to work. Our staff and the whole Pet Transport industry deserve more respect than you have shown in your review. Response to Heather's Update: I am sorry Heather that you are not getting this. Accidents happen in the transport industry. I did not say you owe me an apology, rather that you show more respect for the injured driver and others in the industry that are performing a difficult and dangerous job to get your pets and all freight delivered to you. This is especially true in QLD where multiple fatal events this week alone have highlighted the immense dangers for the transport industry on the Bruce highway. Please, stop making things up. It was NOT a modified horse float and speed was NEVER considered to be a factor in the accident. Yes, our drivers do travel at up to 110km/h on roads with 110km/hr speed limits, but this was not such an area. Your comment "the float could fall on its side for no reason" is bizarre, this was a very serious accident. You personally made a choice to change your booking and travel to Emerald before the accident happenned and then you chose to travel to Rockhampton to collect your pup despite us still delivering to Emerald the same day. I am sorry for the stress you experienced but you seem to believe it was a choice we made rather than being due to an accident.

Thanks Steven, great to know we were able to make the whole process straight forward for you and that your transport went well.

Thanks Sharon for your kind words, great to know that both the transport and the booking process went smoothly. We appreciate your business.

Thank you for the extensive review. Many people are very nervous about moving their senior pets and good communication through the booking process to make sure we can cater to any special needs is always important. I hope Alfie has settled in well. Dave

Hi Luke, It's dissapointing that you want to put blame for your pups illness on Dogmovers when you, as a proffessed experienced breeder, know well the risks of ignoring all advice and transporting pups before they are fully vaccinated and without the recommended breeder insurances.

thank you Jodie, i hope Stewie is settling in well after the move.

Hi Faith, thank you for your kind words! We look forward to hearing from you again when you have selected your newest family member and require transport assistance :-)

Thank you for your support Rebecca, its a pleasure moving your colourful Border Collie Pups.