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Reviews ( 149 )
Laura Wildt
2024.09.05
Well taken care of!
Robert Olson
2024.09.05
Staff is friendly and very helpful I definitely give them a 10 out of 10
Thank you for the recognition
lizzy jane
2024.09.05
I waste my time in this place as new patient!! They reject to see me because I’m in a middle of lawsuit… they should to put a warning in their website and avoid people waste 2 hours of their time making paperwork’s and stuff.
We apologize but we did not have any prior knowledge of your litigation and any treatment would need to be approved by your attorney
SONYA MILLER
2024.08.23
Absolutely horrible! They could care less about their patients.our medication was called in to the wrong pharmacy( we only gave them one pharmacy) Ee went in already in a medication regimen that wasn’t working with one medication taken 1 per day. They prescribed medicine for every 13 hours as needed.. with a quantity of 30 for a month. BASIC math skills must be hard because that’s just what he was already taking. He had to use it twice a day a few times and ran out less then a week early trying to use it sparingly. They said he had to come back in to the doctor and moved his appointment up. Our new insurance had just taken effect ( because he was no longer able to work and lost his insurance) they called and spoke to me at 3:00 and said they needed the insurance info. I called back( they NEVER answer the phone) and left the information. My husband has cognitive issues and can’t answer questions without help. I had made arrangements for a family member to go with him to his appointment the next day. It’s an hour and half drive one way. They refused to see him because they didn’t have time to verify our insurance and told him he would have to do without ANY medication and just reschedule. Three hours of drive time, excruciating pain and the office staff is unbelievably rude. They said they called several times to verify the insurance the day before but never read the chart that my husband who they were talking too wasn’t capable of giving them that information.
Sheila Trevino
2024.07.29
They care about people
wendy gentry
2024.07.24
Dave Krauss
2024.07.24
Courteous, timely, professional. They have taken good care of me for a while now. The only recent thing that upset me is an unannounced severe change in cost for out of pocket visits. They don't see any unless your an existing patient with extenuating circumstances, but going up 67% without telling me in advance is a huge deal. Otherwise 💯 recommended.
Kathy McHale
2024.07.23
Otto Stokes
2024.07.23
Service in person at this facility is great, but calling on the phone for like the first 2 hours or so after they open is terrible. Multiple days (on different weeks), my wife and I tried calling early and never had anyone answer. Only after waiting until after 10 did we seem to have a chance for someone to pick up.
Rhonda McConnell
2024.07.17
Michael Martin
2024.06.12
Dr Helen is absolutely wonderful. Would definitely recommend. They care about you and really show it.
Kyle Smith
2024.06.10
I also get good care at Dallas Pain Institute. The staff is very caring and professional. I highly recommend them.
Ellen Yonce
2024.06.10
John Rogers
2024.06.05
Phillip Bryant
2024.06.03
I've been going there for a year now love the
Brenda Gracy
2024.05.23
Joseph Kearney
2024.05.21
I have been a patient of yours since I moved here 3 years ago.
I recently ran into an issue with your billing department and I will explain in detail.
On April 29th 2024 I had an appointment in your Rowlett office. Upon checking in, the receptionist told me I had a balance due of $732.71 I asked how that could be since I always pay my bills. She gave me the billing department number to call for an explanation. So, we had to cancel that day’s appointment.
I then called your billing department, I asked them about the bill and told them I never received any bills, otherwise they would have been paid. They put me on hold and came back and said that there was a computer error and the bills were never mailed. This goes back to October of 2023. Enclosed is a copy they recently sent me per my request.
So now that puts me in a very precarious situation. I am retired on a limited income and my insurance has a $3,000.00 out of pocket deductible before they cover my bills 100%, I have reached that deductible before I found out about your bill of $732.71 If you would have sent me the bill, I would have paid them and met my deductible earlier. So now I have to pay your bill of $732.71 after I’ve already met my deductible. That means I actually have lost money because of your billing departments errors.
I suggest you submit the bill to my insurance company with a current date and let them take care of it as compensation for your error.
*** I got a call from the billing department and he said that I still owe the money. I tried to talk to him about not receiving a bill for 6 months. but he did not want to hear it. I said that i will no longer be a patient and I will posted this on Facebook. he said he doesn't care if i post on F_______ Facebook. Nice customer service. NOT. So your person at the billing told me that I did not receive bills was do to a computer error. I know I have to pay but you person did not have to use the F word twice. Shame on him.
This deductible is for last year. If you paid other doctors to meet your deductible, this invoice remains. Statements were sent last year and you chose to ignore them. They are sent automatically from the software. Your statement that this should be written off or you will post on Facebook shows your intent sir. God bless you
Julio Martinez
2024.05.20
My 83 year mother suffers from chronic lower back pain and see's the nurse practitioner at this clinic, no bedside manners.
we are looking for a real Doctor.
NOT A NURSE WITH AN ATTITUDE!!
Surprising that these comments come when the patient is terminated from the clinic for reasons best known to all of us
Miriam Lee Waters
2024.05.20
Thank you for your kindness
Teresa J. Baker
2024.05.09
The office staff of Dr. Vaatam are the nicest and sweetest medical workers that I have ever came in contact with.
Your recognition drives us to do better