%title%
%offer%
Reviews ( 430 )
2024.04.23
2024.04.23
| Australia
Company has disappeared, shut up shop and dishonours warranties
Installation fine, March 2024; contract $5500 less a $500 rebate (never received). April Solar power unit failed, no hot water. No phone answers, no calls returned. I found a report by contractor saying they have flown the coop. So it seems, and the installing contractor confirms that is the case. We'll chase them as hard as possible. All your warranties have turned to dust. See: https://www.trustindex.io/reviews/dsolar.com.au
Date of experience: 22 April, 2024
Date of experience: 22 April, 2024
Advertisement
2024.04.10
2024.04.10
| Australia
DSolar has flown the coup
I am an installer, and went to the DSolar office in Brisbane on 10 April 2024 to query unpaid invoices, all known phone numbers not being answered. There, I discovered that DSolar had moved out over Easter, 10 days ago and were nowhere to be found. Their website was online in the morning, but removed by midday.
I was the 3rd installer to come into their old office looking for them, and an unrelated company had to explain how they took over the lease. DSolar cannot be contacted in any way. Installers will not be paid. Customers have no one to honour their warranties.
They had become unreliable with payments around 2-3 months ago. They started getting their employees to work from home, leading up to Easter. Most of their employees have been as surprised and shocked as the installers and customers. I hope the directors land in prison.
Adi C
2024.02.04
Great install and sales service. However have tried to reach after install support and have had no response
Kylie Webb Shead
2024.02.03
Great dealing with DSolar. They responded quickly and all staff great to deal with.
Mathew Marjapuu
2024.01.30
Good work and a professional job.
Advertisement
Goldie Rutherford
2024.01.30
A few communication breakdowns along the way, which resulted in a delay of about a month to get installed. 2 months later we finally got the hot water switch that was supposed to be installed with the system, then installation team had no idea about it.
Solar is finally installed and generating.
We were told repeatedly that the numbers added up so we would financially be ahead, taking into account both the usage costs, as well as the fortnightly bill for the panels. A year on and this is definitely not the case, we are much worse off for having the dsolar panels installed.
This month our bill was $10 less than the same time last year. Add the cost of the panels, and we are $150 worse off per month.
Others seem to have had a better experience, but mine has been awful.
Hi Goldie,
Thank you for bringing this to our attention and providing us a place to improve our process, we greatly value this feedback.
We appreciate your time over the phone to personally apologise for this experience so far, and ensure we have provided you with an accurate expectation from this moment on.
Regards,
The DSolar Team.
Moya Langtry
2024.01.20
All 👍
Charles Jaquire
2024.01.18
Very good experience using DSolar, can highly recommend. Bit of a mix up with communication on installation date, but rectified it quickly and did a great job with the installation itself.
Perry Pasinati
2024.01.17
I had an awful experience with DSolar.
They are Brisbane based, but the job I had for them was based in Townsville which they gladly took on.
After a few months and after paying a deposit they told me that they outsource their work to someone local and that their usual installer and supplier could not do the work for them.
They turned around and told me it might be best to find someone else to do the job....
So was left having to cancel with them after waiting months, and it took over a month for my deposit to even be returned to me...
I can't speak for anyone who might live closer to where they operate, and I see a lot of great reviews, so i'm sure there's a lot of positives, however if you are too remote for them then just forget about even bothering.
I would have given them one star, but gave them one extra because they did have friendly sales staff that helped me decide what size unit etc to purchase.
However once deposit was paid it was a complete shemozzle.
Advertisement
Peter Etherton
2024.01.08
What a simple process, from the quotation right through to the installation.
Thank you Ashleigh Dsolar and Phil for the installation. Couldn't have worked out more perfect. Hassle free and the back up calls to see if all was ok. A credit to all involved.
Thank you,
Peter n Kel. 😊
John Cavasin
2023.12.19
Adi C
2023.12.12
Impeccable - is how I would describe the whole service from the initial quote (Brett), booking (Chrissy), Installation (Tom & Hari).
After having received a lot of quotes and checking reviews I decided to proceed with Dsolar due to their google ratings (I was initially skeptical as there very few bad ratings - however I can see why now.
The installation process- was super smooth and Tom & Hari kept me updated throughout the process.
You can clearly see Tom is very passionate about what he does and is genuinely interested in the technology and his work .
I would happily recommend their services to anyone looking to install solar on the market.
Aleksandra Radic
2023.12.07
Advertisement
Kerrie Barfoot
2023.12.06
Aaron & Tom arrived on time. Very friendly. Explanation of uploading the app on my phone was great, all worked well. It was a rather hot day & they were still smiling.
Sue Creighton
2023.12.05
The sales and installation team were great to deal with very professional and prompt. The day for installation went off without a hitch the team were great, focused and ver knowledgeable about the product. I would definitely recommend them to anyone considering solar panels. I am now looking forward to very low electricity bills thanks DSolar. Sue Creighton
Andrew Corrin
2023.12.02
Thanks so much DSolar!
Your team made the whole process easy, fast and efficient. Such great value for money.
Momin khan
2023.12.01
The Solar installation was done by both Aaron and Tom who were professionals, hard-working and courteous. I would definitely recommend DSolar and the above named Technicians who not only did an excellent job but also cleaned up on completion.
Advertisement
lyle whitfield
2023.11.27
Sharyn Stokes
2023.11.27
DSolar have been great, fabulous communication, delivery on time and great App for monitering energy production.
would happily recommend them.
David Saltissi
2023.11.25
Very satisfactory service, no issues. Installation perfect by friendly, Knowledgable workmen