Erik Matthews Plumbing & Heating LLC. التقييمات

I would not use again. Tech showed up, didn't introduce himself, didn't say his name nor ask what mine is. Walked down to the oil burner, I explained the situation going on, he worked for an hour and 25 minutes, came back upstairs, told me he needed to go over my invoice with his boss, then showed me how much his "work" was going to cost me (an arm and a leg, naturally.) My fault for not asking pricing up front, but how do you show up to a service call without introducing yourself, explaining the work you are about to perform, and explain the fee, BEFORE you do the work? Definitely would not use again, we obviously were ripped off.

Do not ever use them. They pretend they know what they are doing but they have no clue about heating system. Erik the owner, is very disrespectful and has no manners.They are not honest, and nor professional. They tried to fix the heat once, got paid for it in full, it stoped working in 5 hours. Came back the next day, attempted to fix it again, got paid for it in full and it broke 8 hours later. Came back the third day, worked on the heat again, attempting to fixe it, broke again 6 hours later. And, when asked for a discount only the third time, without telling you in advance how much it’s would cost for the job, they told me they will call a police on you if you do not pay in full. ENOUGH SAID.

We just used Erik’s crew to install a Navien boiler and baseboard heating in our cottage. They were very professional,courteous and efficient (Maury and Cyrus) and I would highly recommend them.

I highly recommend Erik Matthews plumbing. I called in the morning for an issue with a basement shower and they came within hours and fixed it no issue. Erik was kind and understanding of my situation and his son was professional and courteous as well as more than competent in assessing and fixing the problem.

Not accommodating. Toilet needed fixing. Was told the job was completed and they left. Job was not completed. Ended up costing more money for more parts. Cash was to be available by end of day as no one was available when plumber was scheduled to fix it. Did not accommodate. Asked for more upfront through zelle. Rude on the phone. Don’t do business with this guy. Not worth it.

Their Immediately response was greatly appreciated, however the techs were about an hour behind schedule and the service fee was $200. They did a small repair same day which I was grateful for but ultimately I ended up having to call another company who came same day, repaired my actual problem in 2 hours for a fraction of the price. Would not recommend.

Erik had a trainee, who happened to be his teenage son, do the repairs who didn't know what he was doing and created a mess, Erik stated he would fix it and then refused. Erik tried to charge more than what was quoted, as his son claimed he must have forgotten the amount quoted. More details to follow, but he is dishonest and a liar. I wish I had read his reviews before hiring.

Ignore all False Reviews, used this company May 2024 called and got service same day within hours, fixed my valve issue outside and inside. Very reasonable and knowledgeable plumbers. Highly reccomend in Nassau or Suffolk county NY

This man does nothing but flirt and takes money doesn’t fix job had him at my house 9 times had to get new burner guy left me without heat durning coldest days trying to get money back will be taking him to court last time at house claim he clean it but didn’t had fire in burner pipe do not used you can claim what you want I was trying to played you to get receipts which you still haven’t sent and you blame chimney company but fire was last time I had your company at my house and picture is after you claim to clean it and charge me another 600 going to court

These guys are have good prices, professional, strong knowledge of plumbing and easy to book. I highly recommend them.

I recently contacted Erik Matthews Plumbing to address a sink drain issue. The team was responsive and scheduled an appointment promptly. They also kept me informed of their arrival time. Once Zach arrived, he quickly identified and resolved the problem. Their service was reliable and transparent, and I would definitely recommend them to anyone in need of plumbing services.

This week we used Erik Matthews for the 3rd time since buying our house 10 years ago. Each time we have used Erik Matthews plumbing it has been an easy experience. The crew have showed up on time, been respectful, cleaned up after themselves, and prices have been more than fair. Our most recent call to Erik Matthews plumbing was this week for a pipe under the sink that was leaking into our basement. We were able to get someone to come the same day as our call. Zach showed up within the time window we expected, he was quick, polite and very patient with my puppy that would not leave him alone.

Completely disgusting and unprofessional. Preys on any single female who uses his company. Stay away ! EDITED TO ADD- Erik is on the Suffolk County wall of shame (added May 29, 2020) he NEVER HELD A VALID LICENSE!!!

Amazing service Goes out of his way to work with the customer knows your time is valuable Honest Does the job right the first time

Erik and his team are the best never an issue and quality work.

Called Erik Matthews when the cold weather hit. No heat. He got right back to me, squeezed me in somehow - got to my house, diagnosed the issue and fixed it the next day when he quickly got the parts. Very fair price too! Def would recommend him and use him again.

Erik Mathews Plumbing is the most professional plumbing service you will find. The price was extremely fair. The skillful crew showed up on time when they said they would. The work was masterful and gave me peace of mind that my family would be safe. I've learned not to judge people when things go smoothly. It's when things go wrong that you get a true picture of who people are. Well, when issues arrived as they always do in any construction project. Erik was knowledgeable and cared enough to go above and beyond his responsibility to resolve my problem and his crew shined. I would highly recommend Erik Matthews Plumbing to anyone. You will be happy when you do.

A TRUE PRO!!! Look no further because Erik Matthews will solve all of your problems! I can without a doubt vouch for his prompt and expert service. I would especially recommend him to anybody who has trust issues because Eric is honest, thorough, dependable, highly knowledgeable, and generally just a really good guy. He provided us with FANTASTIC service from start to end. Here is why he is now our GO -TO- GUY!!! ----We lost hot water right before a holiday weekend and so we called a plumber that a friend recommended, with the hopes to figure it out quickly, for a reasonable price, before the weekend. Boy, do I wish we knew about Erik before we made this call! This other plumber told us that it would be fixed as soon as he got the necessary part, but as the days went on, we were told that this part was impossible to find, but we should not worry because they had found the only available one in the tri-state area. Ten days, and a whole lot of dishonesty, incompetence and stress later, we still did not have hot water! That’s when we called Erik, who literally saved the day! It took Erik a few hours to arrive at our home, diagnose the problem, FIND and RETRIEVE the “impossible” part and fix the hot water heater/boiler, when the other company was going on day 11 and was still claiming to be the only one that had this part. A FEW HOURS IN TOTAL FROM PHONE CALL TO COMPLETE SOLUTION!!! It was astonishing and extremely refreshing to see the difference between how Erik ran his business as compared not only to this other plumber, but also to others we have worked with in the past. From the first moment I met him, Erik filled me with confidence and he did NOT disappoint!!!! The work seemed instinctual to him, as well as to his workers (one of which was his son, proving the Matthews Family has some serious talent)!!! They provided a detailed and full explanation of what the work entailed, and were true to their word. TRULY AN EXCELLENT COMPANY AND SERVICE!!! THEY HAVE MY HIGHEST RECOMMENDATION (in fact, I rarely ever write reviews, which says a lot)!!!!! ERIK MATTHEWS IS UNBEATABLE!!!!!