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Reviews ( 48 )
bernard ng
2024.12.19
To add on (as of 1pm, 18 Dec):
We have just sought another optometrist’s assessment in Toa Payoh Central as recommended by EssilorSG today after the below episode. The assessment is the same as the doctor’s assessment.
We have attached the doctor’s report and the optometrist’s report to further conclude and justify what we have posted earlier, more importantly not to fall into their so called “GOLD” standard of their myopia management programme 😭
To avoid skewed remarks made in the Evershine website , I have decided to attach the entire chats for transparency.
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As of 16 Dec 24
Very unprofessional and defensive attitude by Winston in dealing with my son’s myopia issue.
Brought my son to tackle his myopia issue at Evershine since they have been around for many years when the shop used to be managed by his parents but regretted and hoped that this review will deter you from approaching their service.
My son has been placed in their myopia control program since Feb 24 using Stellest lenses. In Aug 24, his eye power increased and we paid for a new pair of lenses. On 20 Nov 24, we were told that there is no change to his eye power and to seek the doctor’s assessment to further help control his myopia and to consider atropine to supplement his myopia treatment.
To our shock , when we visited the doctor on 4 Dec (ie 2 weeks apart) , the doctor assessed my boy’s eye power and found that his right eye has increased by +125 and over eye by +50.
As the prescription is highlighted suspected to be under corrected , we approached Winston for clarification especially since the assessment was done only within 2 weeks apart.
Instead of showing care and offering us another review of my boy’s eye conditions, he was defensive and defended his optometrist’s findings despite my Stellest lenses are well within the warranty period.
I have attached some relevant screenshots of my chats for your own judgment.
#essilorSG
#stellest lenses
#Evershine optical
Hi Bernard, it's unfortunate that you think we have not been professional when dealing with your son's myopia.
( Let us remind you that you are entitled to your opinion but if your intention is try to discredit and defame us , which you are, we will be seeking legal advice on this matter. )
If you want to keep insisting that we are unprofessional and made the wrong assessment with regards to your son's myopia, we have to defend that unfortunately.
You have also written to Essilor Singapore and keep alleging that we are unprofessional and made the wrong assessment. In addition to that, you accused us for not honoring the warranty for the lenses that you had purchased. We would like you to provide proof that we said we are not going to honour the lens warranty for you.
If all you want is to change the lens under warranty ( which we did not dishonour), it's very simple.
1) Come in with the doctor's prescription . We asked for it repeatedly but you refused to give it to us.
2) With that, we will double check the prescription. We always do this unless you insist on using the doctor's prescription.
3) We wil change the lenses if there is more than -0.75 diopter change within 6 months, (now 9 months).
It's as simple as that. You don't have to say we made the wrong assessment. neither did we say the doctor made the wrong assessment ( which often times, their prescription is slightly off that's why we always double check).
Our Myopia mangement program is GOLD STANDARD and offered to our customers at no extra cost . It's unfortunate that you do not appreciate what he have done.
As for all your other accusations, we have provided screenshots of our full conversations on our website. Anyone interested to know the full story can read it here : https://evershineoptical.com.sg/2024/12/17/1-star-google-review-is-it-fair/
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WM Tham
2024.11.28
I had a very good experience in doing my new spectacle in Evershine. Ms Jia Hui was very professional and thorough checking my eyes. So the outcome was really good I.e. a pair of spectacle that met my needs n conditions. Thanks very much for the service!
Hi WM Tham,
Thank you for taking the time to write this review.
We are glad that you have a good experience here and appreciate that you were given a thorough eye check.
Ocular health check / screening is part of what we do routinely as an optometrist.
Do check back with us if you have any questions . We can be reached by whatsapp at 88461234. Thanks.
Chee Sian Ng
2024.11.11
I wore glasses for over 30 plus years of my life and I never had the experience of going through such an elaborate suite of eye checks. I was happy to know that there’s a possibility to have a bench mark done to such a precision such that I was able to see the finest letters that I have never ever tried to read in any optical shop. If you have time to undergo extensive measurements and assessment of your eyesight, Evershine Optical is a must for those who want the sharpest vision experience that you can ever get
Hi Mr Ng,
thank you for taking the time to write a review for us. We are glad that you have a great experience here.
We hope you like your new glasses and if you have any questions, you can always reach us on whatsapp at 88461234. Thanks again for choosing us.
PY Lee
2024.10.23
Got myself a pair of progressive photochromatic sports eyewear here. Service was great and professional. This is not just a spectacles shop. The optometrist, Jia Hui, was attentive and conducted a very comprehensive eyes checkup, dispensing good advice according to her findings. Highly recommended.
Hi Lee, thank you for taking the time to write a review. We are glad that you like our service and find us professional during your visit.
Our optometrists are very meticulous when it comes to carrying out the tests and we do not focus solely on making a sale.
We hope to see you again for your eye care needs.
If you have any questions , you can reach out to us on whatsapp at 88461234. Thanks.
Eric Teh
2024.09.10
Excellent service from Winston and Jia Hui who are patient, thorough and professional.
Their frame selection seems more catered towards the mid to high-end segment, and this is reflected in their full range of Zeiss measuring equipment which allows you to get a very good fit when ordering Zeiss lenses. Not the cheapest optician by any stretch, but I rather have peace of mind knowing that a thorough eye examination has been conducted, including a Glaucoma eye pressure test if you are older.
Hi Eric, thank you for taking the time to write this review.
We are heartened to know that you like the service that we have provided and find us professional during your visits.
We have options for the budget concious and they go through the same meticulous eye testing.
Thank you again for choosing us and also recommending your family members to us.
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evershine evershine
2024.09.07
Glenn Tan
2024.08.11
The old uncle got attitude problem
Hi Glenn, we are sorry you had a lousy experience here recently. Maybe you can elaborate so that we can rectify and hopefully prevent the problem from happening again.
If you don't like our older team members serving you, you can always look for the younger ones.
Thanks for visiting us.
Siew Siew Ang
2024.08.03
Winston and his dad have been my go-to opticians for the past 20 years. Now there’s Jia Hui who is equally patient and professional just like the father and son. Must highlight that both Winston and Jia Hui are qualified optometrists who provide thorough eye checks using advance diagnostic equipment as part of their service. I feel that my eyes are very well taken care of. The shop carries a wide selection of glasses. Highly recommended.
Hi Ms Ang, thank you for taking the time to write a review for us.
We really appreciate the support you and your family have given us over the so many years.
Hope you enjoy your new glasses and you can always reach out to us if you have any questions.
Koh Siew Luan
2024.06.20
Very good service provided from selecting frames to eye checks to explanations for the various tests. Very gentle touch & felt comfortable throughout. Highly recommend Evershine Optical.
Hi Ms Koh, thank you for taking the time to write the review.
We are glad to know that you had a good experience here recently.
Do reach out to us if you have any questions.
Thanks again.
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S C Lek
2024.06.05
The best optician I have ever had. Very Patient. Good listening ears! And provides great advice. Well Done, Winston and Jia Hui!
Hi Mr Lek, thank you for taking the time to do this review. We really appreciate your support over the years . Do no hesitate to contact us if you have any questions or require any service.
Thanks again.
Daniel Leong
2024.05.31
Thanks for the review.
As Pac
2024.05.25
Brought our son there, reasonable service but their prices after discount no longer competitive, manufacturer has Suggested Retail Prices NOT Forced Retail Prices... please compare especially high end frames...... most places will open price with 10 to 21 percents discount than adjusted more if u r serious... this place kinda out of touch with the workd
Hi, first of all thanks for choosing us and enjoyed the services that we provided.
Prices of our eyewear are all clearly marked and together with lenses, is also clearly communicated to our customers. Nobody is forced to accept our prices if they find it unreasonable.
Most of our customers who buy from us get a comprehensive eye exam, including eye health screening using advance equipment. These tests can cost more than a hundred dollars but we provided them at no extra cost to our customers.
Customers who purchase myopia control spectacle package also get 3 to 6 scheduled follow up visits to check the progression of myopia. These follow up visits, typically cost $50 to $60, are also provided at no extra cost to our customers.
We run promotions occasionally offering up to 50% discount off our frames. So do follow us on our social media or visit our website for these promotions.
Thank you again for choosing Evershine Optical.
Tiong Hong Teoh
2024.02.24
Went to Evershine to replace my broken lens. I got my glasses from them 3 years ago and they still have my record.
Excellent service provided by optometrist Jia Hui, eye examination was detailed & thorough. She also did an eye health check with fundus photography for me when I collected my lens.
Most of the equipment used were Zeiss.
Very satisfied, will definitely recommend to others.
Hi Mr Teoh, thanks for taking the time to do the review.
We are glad that you are very satisfied with our service and for recommending us to others.
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seth bungum
2024.01.26
Very friendly and helpful staff!
Hi Seth, glad you are happy with our service.
Thanks again for taking the time to do the review.
Wai Onn Sin
2024.01.25
Always like the service provided - no rush, thought through & thorough. Prescription is always spot-on without any issue.👍👍👍
Thanks for choosing us again for taking the time to write the review.
We hope the glasses work great for you and as always, you can contact us at +6588461234 if you face any issues with your eyewear.
Hope to see you again next time !
John Carlo Avila
2024.01.13
Highly recommending Evershine Optical! I've worn a pair of glasses for 6 months that is not quite right and Evershine helped me get the correct prescription.
The equipment is state-of-the-art and the most advanced I have seen, they even have computer guided centration! The shop is also a Zeiss Vision Expert partner of Zeiss which adds credibility and assurance.
Would like to thank also Jia Hui of Evershine Optical as she is very meticulous and provided information that I've never heard before from previous opticians. She is also very meticulous and provides expert opinion.
Extremely satisfied with the latest pair I recently got from Evershine!
Update: Lost my IC Berlin Rio specs and have to go overseas. I contacted Evershine if they still have the frame in stock and if possible to hold one in reserve for me. They only have one left and they did hold it in reserve for almost a month for me, for which I am grateful. As usual, the service is top notch and excellent!
Hi John, thank you for choosing Evershine Optical for your latest pair of eyewear. We are glad to know that you are very satisfied with your glasses and are happy with the services that we have provided.
Just to let you know you are welcome to contact us (+6588461234) if you have any questions about your glasses or you need adjustments or other servicing. We look forward to seeing your again.
Thanks for taking the time to write this review.
Willie Lan
2024.01.13
A great glasses shop with excellent services. My glasses frame got damaged at a time just couple months past the one year warranty. They helped me to get a frame replacement from the frame manufacturer without charge and also made the set for me. Thanks Evershine Optical for all the efforts and help.
Hi Willie, thank you for taking the time to write this review.
Some eyewear brands can be very strict regarding warranty on frame that's purchased more than a year if the warranty is 1 year.
However, we will do what we can and try to claim warranty for our customers on a case by case basis if the warranty has expired by only a few months.
Thanks again for your support over the years.
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Ethan Teo
2024.01.11
I recently replaced my lenses at Evershine Optical, and I just want to commend Jia Hui for helping me to check on my eyes, and prescribe an accurate measurement of my eyes.
She recommended a good pair of office lenses based on my need. You could sense that she did love her job, she was respectful, attentive and a pretty detailed when doing her job.
When collecting my glasses, I was pleasantly surprised, that she helped me to do free eye tests, to check on the pressure, if I have symptoms of glaucoma and if there were traces of blood in the eye balls. They kept the records as a base for a future reference.
I’d recommend Evershine and Jia Hui, should you need your glasses or lenses repaired. Hope it helps.
Hi Herry, thanks for coming to us for your latest pair of lenses and also taking the time to write this review.
As optometrist, we are trained to do ocular health check and we try to do eye screening for common eye conditions like glaucoma, cataract, diabetic retinopathy and age related macula degeneration for our customers who come in to get a pair glasses.
It's good to know that you appreciate what we do. We hope to see you again if you need a new pair of glasses or if you have any questions, you can contact us at +6588461234.
Von Karman Tsien
2023.12.18
Previous Owner: Kind old man
Present Owner: Bald head Botak Son with shares input from a Poly Lecturer
Presale service: a lot of sweet talks by that Botak but after that very bad service
After sales service: nonexistent!
Hi Von Karman, we have searched through our records but couldn't find your particulars in our system.
We are not sure what prompt you to write such a review.
You know you can always whatsapp us at +6588461234 if there is anything you would like to discuss. Thanks.
Tang ZJ
2023.12.10
Hi Tang,
Thanks for leaving 5* in our review. We hope you had a good experience with us during your recent visit. Do not hesitate to contact us at +6588461234 if you have any questions about recent purchase.
Thank you.