Fort Dodge Family Credit Union Reviews 2025

Michael Landwehr

2024.12.04

I had to cash several checks made out to my dececed father. They were very helpful in cashing the checks when I provided the death certificate and will. My siblings' banks were very difficult to work with, so i was very happy to be a member of FDFCU.

Dillon Stradt

2024.10.18

I spoke with Emily over the phone to figure out some details on setting up transfers between my banks. She did a fantastic job walking me through the process and helping me set up another account.

Reply from Fort Dodge Family Credit Union 2024.10.18

Dillon, Thanks so much for your feedback. Providing our members with extraordinary service is our goal and it sounds like Emily did a great job!

james hanson

2024.10.07

Another pleasant experience!

matt ellison (ScissoringGrunts)

2024.09.17

Very helpful staff and welcoming environment

Baileigh Ashbrook

2024.09.13

Reply from Fort Dodge Family Credit Union 2024.09.13

Thanks for the 5-star review. We greatly appreciate it!

Brandy Boles

2024.09.06

Every time I call or go into this establishment the employees are friendly willing to assist me with any transaction even when I have multiple transactions to complete.

Sean Roderick

2024.09.06

Every time we go in, the staff is always greeting us right away. They are super nice and eager to help. Really makes you feel welcomed.

Reply from Fort Dodge Family Credit Union 2024.09.06

Thanks, Sean for your great review!

Mikayla Archer

2024.09.06

I've had a great experience with the Fort Dodge Family Credit Union over the past 2 years. Their customer service is excellent, and I find their online banking platform easy to use. The staff has went out of their way to help me resolve an issue with my account quickly and efficiently. I appreciate their transparent fee structure and competitive interest rates. I highly recommend this bank for anyone looking for a reliable, customer-focused financial institution!

Reply from Fort Dodge Family Credit Union 2024.09.06

Thanks, Mikayla, for your great review.

Jacob Buffington

2024.08.29

I've banked here for about 7 years and they have all ways been good. Today I brought in $13,100 and they counted it and said $12,200. Almost $1,000 off! If I had not counted that the day prior I would of just lost that due to them not knowing how to count. For a place that deals with money everyday that big of a mistake is ridiculous! Due to this I will be switching banks.

Reply from Fort Dodge Family Credit Union 2024.09.06

Jacob, We appreciate your long-term membership with us. Getting each and every transaction right the first time is something we strive for. Providing our members with extraordinary service is what our goal is with each and every member each and every time we assist them. Unfortunately, sometimes we fall short, and I apologize that we did in this case for you. I hope that you give us another chance and reconsider leaving us. We value all of our members.

Adam Kolar

2024.08.26

Good job

Reply from Fort Dodge Family Credit Union 2024.09.06

Adam, thanks for your 5-star review.

Wayne Schope III

2024.07.04

Reply from Fort Dodge Family Credit Union 2024.07.04

Wayne, Thanks so much for the 5 stars! We appreciate it!!

Leslie Echevarria

2023.03.23

Came thru on lunch break sat at window for 15 mjns before someone even spoke to me.when I could see them them just standing and talking .

Reply from Fort Dodge Family Credit Union 2023.03.24

Leslie, I am so sorry that service from us that day was below our standards. Thank you for letting us know. It is with this feedback that we can work on providing the exceptional service that our members have grown accustomed to. In checking further, it appears that you did have a seven minute wait at the window. We had two employees working up front at lunch time. At the time you came up to the window one was helping a member on the teller line and the other was on the phone with another member. It was an unfortunate situation that occurred due to the timing being at the lunch hour. Both members needing extended services beyond our typical quick service.

BT Murphy

2022.12.13

Best local credit union! They have helped me and my family so much through the years. Incredibly friendly knowledgeable and helpful staff.

Reply from Fort Dodge Family Credit Union 2022.12.16

Thanks for the feedback. We strive to make a positive impact within the lives of our members. We appreciate your membership!

Dinosaur puppets Gray

2022.12.07

Edna Everhart

2022.10.13

They have wonderful people

Ken Gibson

2021.09.09

The loan officer, Mike, is the reason why I was able to refinance my person loan and get my own place. I haven't had a more professional experience in a bank ever. I have been with them for a year now and have nothing but positive things to say.

Reply from Fort Dodge Family Credit Union 2021.09.09

Thanks Ken. We appreciate your kind words.

daniel Ball

2021.09.04

I was in the market for a motorcycle, Terry Case at the credit union was very helpful and quick on reply’s. As well as making sure I got a bike that is worth what they where asking. I think he went above and beyond. Everyone there always does ive been banking here since I was 15-16 I’m 25 now never once have I had a problem.

Reply from Fort Dodge Family Credit Union 2021.09.04

We are so glad Terry was able to help. Enjoy your new motorcycle!

Brian Bodenberger

2021.08.24

Terry Case was a pleasure to work with. He goes above and beyond to help his patrons. Forever grateful.

Reply from Fort Dodge Family Credit Union 2021.08.24

Thank you for your review & the kind comments about Terry. We appreciate it!

Karhyn Alcantara

2021.08.21

Been banking here for quite a few years now and I have always been very pleased with the customer service. Fast, easy, and friendly. Mike got me approved for an auto loan and got me in and out of the office within less than 5 minutes. This is the place to go, I wouldn’t recommend anywhere else!!

Reply from Fort Dodge Family Credit Union 2021.08.23

Great to hear, Karhyn! Thank you for sharing your experience.

Kristine Olsen

2021.08.13

Was very happy with the service that I received today. Inquiring about a loan and Mike was very helpful. Answered all my questions and was very prompt in giving us the information we needed. Thank you, Mike, for all your help. Very appreciated.

Reply from Fort Dodge Family Credit Union 2021.08.13

Thanks for your review, Kristine! We're glad we could help!

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Fort Dodge Family Credit Union Reviews

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Reviews ( 32 ) 4.6