Ferguson Bath Kitchen & Lighting Gallery Reviews

We recently purchased a shower system from Ferguson for our shower renovation. Carlee Parham was extremely helpful, patient, kind, and professional. We highly recommend her customer sales service. Thanks Carlee!

As the Director of Client Experience at Gradison Design Build, I cannot speak highly enough about the exceptional support we receive from our Ferguson team! Diana, Nancy, BJ, and Julie-Anne consistently go above and beyond to ensure our clients are well taken care of. Their expertise in plumbing fixtures, appliances, and lighting is unmatched, and their dedication to excellence shines through every step of the process.

From the swift turnaround of quotes for our estimating team to the personalized attention they provide to each client, the Ferguson team has become an integral part of creating seamless and enjoyable build experiences. We trust them whole-heartedly to help us deliver the highest quality results for our clients. Thank you for your unwavering commitment to excellence—it does not go unnoticed!

WARNING to anyone who uses them for a home build. Their 1-year warranty initiates once products our installed. So if you move in 8 months after installation, your warranty will only last 4 months (which happened to us). If you are stuck with bad products, expect to pay. Complain a lot earlier in your move.

What a great group of people who work there and help make A dream come true

I worked with Stephanie and Brittany on a custom cabinet project over the last few weeks and I couldn’t be happier. They both were very proactive throughout the process, helping with last minute details that I may have forgot to cover until the day before the cabinets were delivered. Stephanie was great while designing and ordering our cabinets - she was able to answer all of my questions and provide great ideas for parts of the project that we didn’t have a plan for.

Nice selection of lighting fixtures

Tracey Dunville, inside sales associate, went out of her way--way beyond--to assist me in purchases made in 2018 (!) She had to dig to locate my original invoice because I mistakenly provided the wrong contractor, researched means to address my situation, and provided me with multiple resources requiring several emails. Tracey is professional, knowledgable, and, even, humorous.

Not sure the point of having a location / showroom if they won't order anything for you.

Belle Couperthwaite was our showroom consultant and she did a tremendous job helping us with our selections for plumbing fixtures, ceiling fans, lighting, and major appliances. She took the time to understand what our vision was with our custom build, and helped guide us to exactly what we envisioned. She is very knowledgeable and has a great personality. A pleasure to work with.

Excellent customer service Jeremy, one of the managers was super accommodating and made a bad situation. Better!

I have been very pleased with my experience working with Julie-Anne Bignal in Carmel, IN location for our bathroom remodel. She was very knowledgeable, attentive, and patient. Julie-Anne was always available to help with my design questions, patient with my uncertainty on shower heads and trim selections, and was able to assist with a quick replacement of my previous order. I am happy to continue working with Ferguson and Julie-Anne in the near future.

Stephanie Wabnitz my Showroom Consultant at the Carmel Indiana location made my Master bath remodel a dream! Her assistance with all the fixtures needed as well as a soaking tub was very professional. The tub I had chosen turns out was to large once the bathroom progressed and when I contacted her she assisted me in returning the tub and sending me out a new one that was the correct size. I would give her 5 Stars and highly recommend her for anyone looking for an consultant !!

Nic was very patient with many helpful suggestions!

Thanks for such great service and support! Fantastic people who really care for their clients! Awesome selection of quality products! Keep it up!

I’ve been working with Dillon on cabinets and Nancy for lighting/plumbing. It has been the best experience with both of them. They are very knowledgeable, very responsive and always willing to go the extra mile. It’s a very beautiful showroom with so many different items on display that it makes the design process so much easier. I highly recommend working with Ferguson for any project you might have!

I have been here for 15 years and our showroom is the best in the nation

Beautiful showroom and excellent service!
I am building a home and Ferguson’s has been perfect for just about everything. I am working with both Nancy Boor and Bryce Ruble as they have been stellar in helping me pick out appliances, fixtures, lighting, etc. It has been a joy to work with each of them and I appreciate their expertise and detail to my specific design needs. I also appreciate the kind and friendly welcome I receive each time I visit the design center or call on the phone. Beautiful products and wonderful customer service from the people who work there!