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التقييمات ( 391 )
Betty Lavenstein
2024.11.20
Very professional - great experience. Ray & "G" repaired the water leak, installed new pipes, and saved us money and aggravation. We definitely recommend First Class Mechanical.
Thank you for the positive feedback Betty! We are so happy to hear that Ray & G gave you a First Class experience with your plumbing repair! Thank you for your business! 🎩
Gregory Gilleland
2024.11.14
Crew showed up on time and proceeded promptly with the work. Task completed as quickly as possible and it appears to have been done professionally.
Thank you Gregory! Thank you for choosing First Class Mechanical for your plumbing and HVAC needs!🎩
Ronnie Blacksten
2024.11.09
2nd time I have had a great experience with First Class. Chris the technician was very professional he answered my questions and explained the work he needed preform. Also there service charge was reasonable. I would definitely recommend First Class Mechanical
Thank you Ronnie! We appreciate the positive feedback for Chris and our team! We look forward to continuing to help you with all things plumbing & HVAC in the future! 🎩
Marcia Muzzey
2024.10.25
We have had First Class Mechanical to our home numerous times to address our 7 year old HVAC unit. Each time, we get a new technician and a story about a different problem and how it's now been fixed. Each time, my husband brings up whether the reversing valve is working. Today, after we waited extra days to have the same technician come to our home, two new men arrived. They were at our our house for 7 hours. Very polite. very respectful. However, 7 hours later, another part replaced and job "complete", and ANOTHER 2K later, we do not have working heat. I'm now told seems like the system wasn't installed well and probably best to replace it.
I'm not technical, but why can no one in this company diagnose and repair the actual issue or advise that we needed a new system THOUSANDS of dollars ago. I am incredibly disappointed by the quality of work. Certainly not first class. I feel like I was robbed today. Took another $2K from my family and provided nothing of value in return. We have "emergency heat." Tread carefully with this company.
Mrs. Muzzey,
We apologize that you felt the need to leave this review prior to a conversation with our leadership team. Per your request, the HVAC manager was going to reach out to you Monday after 5pm to discuss credits for unit installation, refunds, and any more of your concerns. Unfortunately, HVAC systems are complex and have multiple components that will fail if another is not working correctly. Our technician gave you 2 options to move forward, and one did include a unit replacement because so many components had already failed. Our technician ensured your dual-fuel system, gas furnace, was functioning to provide you heat for the weekend. We are a reasonable company and never want you to feel taken advantage of, and we apologize if we made you feel that way. As you can tell by our other reviews, this is not a typical complaint of our company. As we planned, we would like to have the opportunity to discuss your concerns over the phone. Please call our office at your earliest convenience.
Sharon Meekins
2024.10.11
Very professional, fast job done excellent.
Thanks Sharon! Always happy to help for all things plumbing & HVAC! 🎩
John Nikirk
2024.10.10
First Class Mech always does a good job for work on multiple properties. Techs are courteous, knowledgeable and clean up after they are done. I highly recommend.
Thanks John! It is always a pleasure serving you! We are glad our technicians have provided you with First Class plumbing and HVAC service!🎩
Ochieng' K'Olewe
2024.10.05
Called the 1st. class during the night @11PM for a next day appointment for major leak; by 7AM I had a call back, by 11AM Chris and his colleague were at my door, by 11:30AM they had fixed the leak. I can not say how much I appreciate polite service and here they do.
Thank you Ochieng! We appreciate this thoughtful review of your experience with Chris and the team. We are so happy to hear that your leak was addressed and repaired in a timely and polite manner! We look forward to continuing to work together in the future!🎩
harvey feldman
2024.10.01
Had a water line break at the house. Called !st Class Mechanical. Ray came out within 2 hours and accessed what had to be done; provided a cost estimate and arranged for a crew to come out the next business day. They completed the job the same day and left the property in good condition, which included putting down grass seed where necessary. I would highly recommend them.
Thank you Harvey! We are glad we could help you out in replacing your water line. We are also so happy to hear Ray and the team provided you with First Class service! We look forward to helping you out in the future! 🎩
Patricia Lubbert
2024.09.23
Had boiler & mini-split maintenance by technicians Morgan & Luke. They were punctual, polite, and knowledgeable. They were very respectful of my home, left the worksite clean and were informative about my cooling & heating systems. I will definitely continue using this company for my HVAC & plumbing needs. Thank you!
Thank you Patricia! We are so happy to hear Morgan and Luke provided you with First Class service with your heating & cooling system. We look forward to working with you for all of your plumbing & HVAC needs in the future! 🎩
Michelle Bassani
2024.09.19
I truly love this company! This is the 2nd time I have used them for urgent plumbing needs and they did not disappoint! This time I needed my water heater replaced. They were able to fit me in in less than 48 hours. They are always very professional, polite and always leave everything very clean. The job took very little time and the cost was reasonable. I highly recommend them!
Thank you Michelle! We are so happy to hear you are happy with todays water heater replacement! We are so thankful to have you as a customer and we look forward to continuing to work with you! 🎩
Sally Yost
2024.09.19
First Class Mechanical installed a new water tank and water conditioning system for me. They did an excellent job, making sure that all the plumbing functioned well. They also got rid of extraneous pipes that a previous contractor had installed. The workers were so knowledgeable and helpful. I heartily recomment them!
Thank you Sally! We are so happy you are pleased with the well tank and water treatment installation! We look forward to helping you in the future no matter the size of the project! 🎩
Cindy W
2024.09.18
They came out the next day and had our AC working quickly and at a reasonable price. Definitely recommend!
Thank You Cindy! We are so happy you are pleased with our AC service today! We will be here for all of your heating and cooling needs in the future! 🎩
Elizabeth Lacey
2024.09.16
They are the most professional plumbers I have ever worked with. Very fair pricing and helpful observations make them the only plumber I will ever use!
Thank you Elizabeth! We are so happy to be your go-to plumber! We look forward to continuing to work together! 🎩
Charlie Osterritter
2024.09.15
Amazing
Thank you Charlie! We are happy to hear our services were amazing! We look forward to working together in the future!🎩
Kathy Shields
2024.08.31
First Class Mechanical is by far the best HVAC Company I have had service with. The professionalism, expertise in installing our new AC system was outstanding. They answered all questions, worked diligently until the job was complete. I highly recommend First Class Mechanical for all your HVAC services!
Thank you Kathy! We are so happy to know our team provided you with First Class service when you needed your AC system replaced. Thank you for the glowing recommendation of our team and we look forward to working together for plumbing or HVAC! 🎩
Timothy Garber
2024.08.12
1st class came to my assistance when others said 2 or 3 days , well that doesn’t work when you have livestock to water. Ray and crew were great.
Thanks guys, Tim
Thank you for the review Tim! We are so happy we were able to help you out with your plumbing needs. We look forward to helping you in the future! 🎩
Barbara Collurafici
2024.07.26
I am very happy with the experienced technicians at First Class Mechanical . I needed a water shut off device installed. They were very patient with me as I was installing the app to monitor the device and showed me how to use it. They detected a water leak as soon as it was installed and fixed it right away at no additional charge. I would highly recommend this company.....
Thank you for the review and recommendation Barbara! We are so happy the device is working as it should and you are happy with the work! Thank you for choosing First Class Mechanical for your plumbing needs.🎩
Dave Hutchins
2024.07.26
Top notch all the way
They live up to their name First Class
Thanks to Morgan and Ernie for everything
Thank you Dave! We are so happy to hear Morgan and Ernie gave you the First Class Mechanical experience with your most recent HVAC issue! Thank you for your business! 🎩
Holli Hill
2024.07.26
First Mechanical came out promptly the night we found water in our basement. However, they left our house without identifying the problem, several holes in our wall, and not even a guess as to the source of water damage. We then received a phone call the next morning stating they couldn’t help us further because they didn’t have the equipment/cameras necessary to evaluate and a $335 bill for their “services”. As a customer we were disappointed with the lack of transparency of the costs without identifying the problem.
*Edit- i changed my rating from 2 to 4 stars. After posting this review they called
me and changed the bill to reflect only the $150 emergency service visit.
Hi Holli,
We are so sorry that you did not have a good experience with our team.We sincerely apologize we were unable to assist in this project and you felt we were not being transparent. We will definitely communicate this to the appropriate members of the team and have this addressed. As requested we provided emergency service. Unfortunately, emergency service is an additional cost as it runs our staff into overtime hours. Our technician onsite was unaware of our lack of the correct equipment to help identify these types of leak detections. We can definitely work with you on this issue. Again, you have our sincere apologies and we will do what we can to make this fair.
- The First Class Team 🎩
Rob A
2024.07.25
I called First Class Mechanical at 10 AM, and they had someone at my house by 1 PM the same day. The technicians were very professional and did an excellent job of diagnosing the problem very quickly. After determining the issue, they fixed the system and checked all the major components of our heat pump to ensure they were functioning properly. I will be calling them for my future service and maintenance needs.
Thank you Rob! We are so happy to hear our HVAC team was able to provide First Class service in repairing your heat pump. Thank you for choosing First Class Mechanical and we look forward to working together in the future! 🎩