Fixwerks Pte Ltd Reviews

Dear sgNo.1eCommerce WkShop,

Thank you for sharing your feedback. We take customer satisfaction very seriously, but upon checking our records, we are unable to trace the job you had mentioned under your name or details. Additionally, our company primarily focus on corporate repairs for offices and retail, we do not repair for residential households.

We’d love to clarify any misunderstandings. Please reach out to us at hotline or send us an email at enquiries@fixwerks.com so we can discuss this further.

Best regards,
Fixwerks Pte Ltd

Thank you so much for sharing your experience with us Mr. Medina! We're thrilled to hear that you've had a positive turnaround after partnering with Fixwerks. We understand that first impressions matter, and we're glad we could exceed your expectations. It's great to know that our team was able to resolve your workplace issues, and that your environment is now more efficient and comfortable. We truly appreciate your trust and look forward to continuing to support you with any future needs!

Hi M! Could you perhaps let us know more about the dissatisfied service we had rendered? You can email to admin@fixwerks.com so that we are able to investigate further. Thanks!

Hi Nur, thank you for your review. Though Fixwerks has never offered services to replace toilet bowl for residential home.

You might want to check your invoice properly as posting untrue information is violating google’s policies.

We have done some investigation and should you be affiliated to a competitor business, we hope that you adhere to the business principles in having a fair competition within the market.

Dear Jose,

We appreciate your valuable feedback. In order for us to estimate the cost of topping up the gas in your wine chiller, it is necessary for us to know the specific type of refrigerant being used. Additionally, understanding the technical details of the compressor will help us determine the scope of work required.

While we would like to provide an estimate, it is important for us to gather more information from our customers to ensure an accurate quotation. This is due to the fact that different types of gases necessitate varying degrees of work. For example, if your wine chiller uses R600A gas, which is flammable, we would need to bring it back to our workshop for any gas-related work. On the other hand, if R134A gas is used, we can perform the service on-site. Furthermore, the presence of a valve on the compressor will also impact the pricing.

We kindly request your understanding that not all repairs can be quoted verbally, as many of them require a technician to be on-site for inspection and assessment. If you are uncomfortable with this procedure, we recommend reaching out to the manufacturer directly, as they will have precise specifications of the compressors and may be able to provide the estimates you require.

Thank you and have a great day ahead.

Regards,
Fixwerks Team

Hi EE Koh ,

My sincere apologies on this. We have revised our opening hours since the beginning of this year to Monday - Friday between 9 - 5pm. Let me check with the IT team on this and we will update it accordingly. Thank you so much for your feedback!

Regards,
Fixwerks team

Hi Mr Bai,

Thank you for your feedback. We have traced the records and would like to clarify that your claims are incorrect. Do allow us to explain again on this social media platform.

Firstly, it is not a wrong model purchased. Your existing hood is an old model and there is no exact replica of the cooker hood. Yours is a telescopic hood, of which we re-quoted a similar hood that is from the same brand as your existing hood which can fit your cabinet. It is the latest model. Telescopic hood requires a professional to assess the sizing in order to ensure that it can fit into the cabinet space. On top of that ,all our quotations do come with the brand and model number. We did mention to you over the call that the quotation with the model and brand for the hood replacement has been sent to your email, should you have further queries you could give us a call back.You had then call back the next day to inform that the deposit has been made. There was no further enquiry pertaining to the quotation. Hence we proceeded for the purchase.

Secondly, kindly note that we had installed the hood in good condition but you had rejected the product after installation. Kindly note that we are not the supplier and the good purchased cannot be resold to another customer after installation or use. It wouldn't be fair to other customer. Hence there is always a deposit collected upfront for us incase of such default payment from customers.

Lastly, it is a baseless and large accusation to say that the model we installed is unsafe. This is a hood that is compatible to your cabinet and definitely safe for use. We hope that you see this matter objectively before posting false statements online.

We understand the need to put customer's priority at first regardless, but not all request can be adhered to. As much as we would like to adhere to all our customers request, kindly note that we do have our limitations. Unit purchases cannot be refunded nor exchange as we have already purchased it from our supplier. It wouldn't be fair for us to absorb the cost because the customer decided to change their mind after the purchase.

We will be glad though to do a complimentary reinstallation for you should you decide to go ahead with this model again.

Once again, we will be giving you a call tomorrow to follow up again on your decision. We look forward to speaking to you tomorrow.

Regards,
Fixwerks Team

Hi Srinivas,

Thank you for your feedback. Firstly, let me sincerely apologise on not meeting your expectations. We have check on your records and noticed that you did call on the 30th and we did promptly revert asking for a photo so that we are able to get technical advise from our technician. On the 31st you had reverted with the photo and we were in the midst of waiting for the assigned technician to revert back on the status before giving you a call the next day for an update.

We do seek your understanding that the technicians have a full schedule and will only report back to office the end of day. Having that said, the team should have informed you on the time line that it will take up to 1 working day for us to revert back on technicals.

Taking this feedback, we will retrain our operations team to be mindful when such issues arise as we understand the urgent need for an answer. Prompt reply is necessary. Once again, thank you for your feedback and have a pleasant day ahead.

Hi Lieve,

Our sincere apologies on the unsatisfactory service. We had traced the records and noticed that the operations team had missed out on informing the lead time for the part purchase for your repair. We had worked on the procurement of the part immediately on the next day but we should have informed you on the same to let you know on the lead time required for the repair visit. Our sincere apologies on the matter.

We will work closer with the operations team to close up this gap and appreciate your feedback so that we can manage this with the operations team.

Once again, thank you for your feedback and have a pleasant day ahead.

Regards,
Fixwerks Team

Hi Ms Goodarzi,
Thank you for your kind words. We will extend your compliments to the mentioned service technician as well. We will continue to strive hard to serve our customers at our upmost ability.
Have a great day ahead!
Regards,
Fixwerks Team

Hi Ken,

We are sorry that we were not able to give you the service that you deserve , we are however constantly improving and appreciate your honest review. We deeply appreciate every review since this is a wake up call on whether what we are doing right and wrong.

Hi Tom,

Thank you for your review! We will make sure to keep the same level of service if not better.

Good day to you!

Hi Chiam Xinen,
Thank you and you are very most welcome. We will extend your compliments to the mentioned service technician as well. We will continue to strive hard to serve our customers at our upmost ability.
Have a great day ahead!
Regards,
Fixwerks Team

Hi Kevin,

Thank you for your feedback. My apologies that you feel that the pricing is steep for the repair.

As we had mentioned over the phone, $50/- was only for the call out charge to check and diagnose what is the issue and the repair required to resolve your appliance issue. Depending on the issue of the appliance, not all repair will required workshop repair. In fact we strongly advocate repair onsite rather than transporting back to workshop to reduce lead time. On the spot repair is something we strongly advocate our engineers to do as it resolves customers' issue at first hand.

We thank you for your compliments and trust in our technician skill. It is something we take huge pride in as we are constantly training our technical team so that they are able to diagnose accurately and resolve customers' issues at hand swiftly.

We believe that only with proper training and right focus on improving the skill set of our technical team will reduce the time spent per appliance and the need to replace a part or bring back to the workshop. Hence our repair prices are not pegged to the time spent on an appliance as an inexperience engineer can take days or weeks to try to repair an appliance without success but a well trained engineer can diagnose accurately and have it repaired in a short amount of time.

Having that said, we do hear and understand the concerns of our pricing. We will feedback to the management on this as well.

Once again, thank you for your feedback and stay safe!

Regards,
Fixwerks Team

Hi Ian ,

Thank you for your feedback. I have traced your records and this job was done in April. You had then called back much later in Mid November requesting for the door. We had check and found that we did not take your door for hinge sourcing. We do not bring back customer carpentry for sourcing, but our SOP is to only remove the required hinge to source for parts if necessary. Should there be any items taken from our customer, it will be listed in our service report and checked into our system. We will always return the item that we had took back from our customers when the case has been closed.

We have look thorough the database and confirmed that no door has been taken. At the same time, we had also ran through the technical team and checked with the assigned technician on the same.

We are a small company running an honest and legitimate business. It will be largely unfair to pass this baseless accusations on us.

You did mention that you do have camera footage to cite this claim but we have yet to hear from you. We would appreciate if you could kindly revise this untrue statement about us taking back your door should you not be able to provide evidence to cite this false claim.

Regards,
Fixwerks Team

Thank you for the Review Ms. Dora. Hope to continue being your repair service of choice should you need one again.