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Reviews ( 466 )
Amree Perotti
2024.10.27
Went in to purchase a bearded dragon that I saw on their website. Everyone was very friendly and helpful. Ty was amazing, knowledgeable and answered all the questions I had, overall a great experience! Will definitely be coming back for whatever I need for this little guy. Thank you all so much!
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Kavita Hernandez
2024.10.14
It was my son’s birthday and he wanted to check out this store. It was our first time but definitely not our last due to your amazing staff TY and BRIAN. Ty was very knowledgeable and attentive to us, he made it a great experience for the entire family.
Phil Dinoto
2024.10.12
Hands down the best store for all your reptile needs. I’ve made a 2 hour drive multiple times a month, every month just to shop with them. Great customer service with a knowledgeable staff, healthy animals and a good selection of various products.
Grease Monkey RC
2024.10.10
Great place to shop for your reptiles All reptiles are sold at reasonable price. You will be comfortable spending on a new reptile the same day with the help of making shore you leave with all the necessities needed for your reptile. I left out the same day with one of their pied ball pythons and a few necessities for my enclosure I can say I walked out with a five star review with them
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Pappy Jim
2024.10.07
I'm very pleased that I ordered from Imperial Reptiles. The Theraphosa stirmi I purchased was big, healthy and loves to eat. I sent them an email with some questions about my purchase and they responded quickly and answered my concerns in a professional manner. I would not hesitate to do future business with them.
Paris Alexander
2024.10.06
this was my first time getting a snake and everyone there was really helpful and welcoming. ty helped me get my snake and showed me signs i need to look out for!
Gracie Ghawi
2024.10.06
My boyfriend and I have been seeing imperial reptiles on social media for quite a while now and decided to make the almost 2 hour trip up here. We have been to so MANY reptile stores and can say that this one, by far, impressed us. From the amazing prices to the employees, it was by far one of the best ones i’ve seen. I want to give a special recognition to Ty and Bryan who were super knowledgeable and helpful in picking out the items we were getting. They were super nice and that alone stood out from the other establishments. I will absolutely be making the drive up again to come and purchase my future reptiles and bioactive set ups!
Thank you for the great experience!
Rafael R
2024.10.01
Really helpful!
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James Vidal
2024.09.26
Amazing experience, gave me a quick refund due to being out of stock and a price match on a way more expensive one. Amazing customer service and response time via email and in shop. Quick and easy adorable animals and taken care of
Caleb Carr
2024.09.22
Chris Morales
2024.09.21
Finally found a great pet store in my area, I have bought 2 ball pythons from them and found everyone very knowledgeable and very friendly. They have a great selection of reptiles and very reasonable prices highly recommend them
Ralph Ricci
2024.09.20
Very happy with my purchase
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Leandro Quintana
2024.09.20
Sensacional, uma variedade incrível.
Sara Barbosa
2024.09.16
Animales exóticos bien cuidados un ambiente agradable y excelentes atención
Matthew Soileau
2024.09.09
The people at Imperial Reptiles provided a great first time customer experience!
Their website was easy and informative, their customer relations were polite, and encouraging.
We received our new baby red footed tortoise within days of our order. Our new addition to our house is a joy, and we couldn’t be happier.
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Shane Kirk
2024.09.08
Minimal selection. Need more larger size feeding rodents in stock! Not frozen telling you they have all sizes live just to find out they were actually frozen so there's 1 lie. Then when you say you need a large or jumbo they will assume one from a smaller bin is that size and give it to you and up charge you, the place is a scam. Yall make plenty of money stop robbing customers over feeders. As well as selling me bulb after bulb that was to weak for the light fixture they said it went to causing me to go thru 5x the price of bulbs I needed to. I fixed the situations no thanks to them but to PET BAZZAR! A MUCH BETTER PET STORE ALL AROUND AND DESERVES MORE BUSINESS. I would rather drive across town to them than be put out by this store just because of the convenience, hence the only reason they get business. I hear horror stories about them giving people sick animals and basical telling them it's their fault and problem to get a vet.
Hi Shane, Sorry you couldn't find what you were looking for. We carry Live Mice, Rats, and African Soft Fur Rats. Our Rats go up to Colossal size (bigger than jumbo). If you need something even larger we sell frozen/thawed rabbits as well.
Alex D
2024.09.07
My experience at Imperial Reptiles was fantastic! I highly recommend coming and visiting and getting all of your animals needs! Alex and Melissa helped me build two bioactive enclosures and were exceptionally thorough with me. They were extremely patient and answered every question I had to ask, they knew exactly what I needed when I told them what my plan was. They take consideration for the health of your animals and steer you in the direction that is best for them. I never even had to pick up anything, Alex took everything to my car for me and loaded it up safely and made the whole visit easy and quick! I’m extremely happy with my setup and I’m excited to see it flourish. Even if you don’t have any animals, I would still stop in here. Fun to look at everything and chances are, you will have a new animal when you walk out. Can’t express enough how ecstatic I am with the service and the help. Thank you guys!
C Torres
2024.09.06
So
I purchased a sucata tortuous from
This store I truly tried to
Embrace the environment for him as a very nice young lady helped me, and when I called to ask questions a few days later when things were not
Exactly working the owner was rediciously not helpful and way too
Busy to help. I changed the environment and the bulb as he insisted and called back and he was still very rude and unwilling to help. Buy from
Someone that’s can have some
Patience is all. I called another place And they were very happy to help. Lesson learned.
Hi C, I spent 30 mins with you on two other phone calls earlier today. We went over the care for your new Sulcata, the issues you were having with your set up, and how to create a temperature gradient and fix the issues. You went and purchased a 40 gallon tank as I recommend from you local pet store, when you called again for the 3rd time, you asked me if I had time to go over the care and temperatures for your sulcata again. I recommended you to the customer care section on our website with care guides and informed you I was wrapping up a sale and I could call you in 15-30 minutes. You asked to speak with someone else, unfortunately our other two team memebers were unloading pallets from a recent truck delivery. We were busy today and we couldn’t assist you right away on that last call, I’m sorry. However I’m glad you got help you were looking for. Thanks again for purchasing a Sulcata baby from us, I hope it continues to do well for you.