Frontline Protection Services Reviews

This has been a great company Jenna and Nina has been so helpful so understanding towards me these are real people who care

Service was amazing, everybody excelled in customer service and big thanks to dispatch He really helped me out

Very professional I highly recommend this company

Great team. Keeps the community very secured and is very easy to work with .

Friendly and courteous employees.

I can not believe how professional this security’s company was. They were so polite and extremely helpful when I called and answered all of my questions and concerns

Great company excellent customer service and very professional.

When it comes to professionalism. FRONTLINE IS AT THE TOP OF THE LIST !!

Loved the customer service and professionalism

Wanda, one of frontlines security guards, at my building, gave me another residents package by accident. I thought it was something else and threw it in a closet. A week or so later, Wanda calls me multiple times while I’m home working and does not leave a voice mail. In between calling, she came and pounded on my door, twice!! (I did not answer it.) Once bringing a male member of the HOA board with her where she cracked a joke about me while he was asking her my name (for some reason..) and they stood there and laughed outside my door. She even went as far as sending me a notification for a fake package to try to get me to come downstairs at this time. The second time I’m not sure who she brought, but she told them she was calling the police on me. Mind you, I still have no clue why I’m being harassed by these people in my home at this point because Wanda didn’t leave a voicemail. Before the second time pounding on my door, she had sent another security guard outside to see if I was on my balcony, confirming that I’m home, before coming to my door, which I was, attempting to work. After I didn’t answer my door again, she proceeded to call immediately two more times, no voicemail. I finally called back to tell her to quit harassing me. She explains about the package, I told her to never knock on my door again and to leave a voicemail and she threatened to call the police on me AGAIN if I don’t bring the package that again, SHE gave to me. I brought the package down and rightfully went off on her for stalking and harassing me for FIVE HOURS. She told me not to ask her for my packages anymore, lied to another board member and said my phone wouldn’t let her leave a voicemail, yet they left me one as soon as I left and proved her to be lying. Security is supposed to make you feel safe, not harass you in your home!! Now I’m being confronted by the HOA president (he’s friends with the owner of this company) like I’m the one that did something wrong, for going off on Wanda for stalking and harassing me and for thinking that just because I’m home or that she has the ability to walk up to my door, that she has access to me or that I HAVE to answer! And now Wanda is claiming I threw the package at her lmao!! This is craziness!!! Edit: after all this happened, I was harassed by the HOA president of the building to the point he refused to approve my new lease I had arranged with my landlord, forcing me to move out of my home of four+ years giving me 30 days to move out. Since then, there’s been multiple issues with packages and Wanda at the building.

This company watches our condo complex, "Milano" in West Palm Beach, and they are horrible. I've lived here for 2 years and have had 2 vehicles towed with no good authorized reason whatsoever. Costing me over 400 dollars total to retrieve them. One was my girlfriends SUV which is clearly and properly marked with Milano parking permit and barcode. The other my 82 year old hospitalized, dementia suffering father's. Which the so called guard here stickers at 11:35PM and had towed 30 minutes later after midnight to try and warp the rule of "24 hour/1 day" warning. The vehicle had a full sized piece of paper stating Milano my unit number and the condo number. Yet this POS female guard had it towed anyway. Not even giving me one full day notice, and ignoring the paper on the dash. The office is closed here at 11PM you idiots, how could I have gotten a pass. If she had waited 24 hours I could've handled it. Not to mention the towing company complains how rude she is to them on the phone. I will have the board meet to drop this company as they are useless and uncaring

One of this companies employees, his name is captain Rob, helped me and my dad out of a bad spot. Our car was having issues and was stuck in the road..he was a life saver. Thank you so much!

The best