Fulcrum Biometrics, Inc. Reviews

Gustavo Flores has been a great support for our business. He is attentive, responsive, professional, knowledgeable, and resourceful. To add cherry on the cake, he has a pleasant personality. I have been a very pleased partner of Fulcrum Biometric, in part because of Gustavo support to our business. Thank you Gustavo for all you do! You are a Gem! Marie Laplante

I must say Fulcrum's International Sales Specialist, Mr. Gustavo Flores, is absolutely one of a kind. Not only is his knowledge and expertise in the industry evident, but his customer service is truly impeccable. From the very beginning, Gustavo was extremely responsive and attentive to all of my inquiries. He took the time to fully understand my needs and provided me with tailored solutions that perfectly fit my requirements. His professionalism and dedication to ensuring customer satisfaction are truly commendable. Additionally, Gustavo's attention to detail and willingness to go above and beyond to deliver exceptional service sets him apart from others in his field. He is always willing to answer any questions and address any concerns promptly, making the entire process smooth and stress-free. Overall, I cannot recommend Gustavo Flores and Fulcrum's International Sales Specialist team enough. If you are looking for a knowledgeable, reliable, and customer-focused professional, Gustavo is the one to turn to. Thank you, Gustavo, for your outstanding support and assistance!

Great provider and customer service! The best in the business! Gustavo and his team are extremely helpful, knowledgable and are willing to go the extra mile.

My experience with Fulcrum Biometrics has been nothing but great expectations, especially with Gustavo my Sales Rep. He has been such a great mentor, and he helps with every question and worries that I may have or faced. Overall, my whole experienced on getting my fingerprinted business started with Fulcrum Biometrics has been the best choice for my business. I would definitely recommend Fulcrum Biometrics has one of the highest top levels Livescan vendors.

Took very good care of me and helped me find what I needed.

Great system

I cannot express enough how satisfied we are with Fulcrum Biometrics' fingerprinting equipment, training, and support. After extensively researching and interviewing several companies, it became clear that Fulcrum stood out as the best choice for our fingerprinting needs in the State of Florida. Kathleen and Gustavo, in particular, played pivotal roles in ensuring the success of our integration with their technology. Their expertise and dedication were evident from the beginning, guiding us through the selection process and tailoring a package that perfectly suited our requirements. The technology provided by Fulcrum Biometrics has proven to be exceptionally effective. Since implementing their equipment, we have been able to expand our business footprint significantly in Saint Augustine, Florida. We specialize in fingerprinting services for the State of Florida, ATF, and FBI, and thanks to Fulcrum's equipment, we have experienced seamless operations with zero hitches. One notable aspect of Fulcrum's fingerprinting equipment is its reliability. We have not encountered any issues or submissions returned due to problems since adopting their technology. This level of consistency has not only streamlined our processes but has also enhanced our reputation for providing reliable and accurate fingerprinting services. The outstanding support provided by Fulcrum Biometrics has been instrumental in our success. With the assistance of Kathleen and Gustavo, we not only optimized our current operations but also confidently expanded our business by opening an additional office. The combination of reliable equipment and a sound business model has propelled us to new heights, and we genuinely couldn't have achieved this without the unwavering support of Fulcrum Biometrics. Fulcrum Biometrics has exceeded our expectations in every aspect – from the quality of their fingerprinting equipment to the exceptional training and support provided by Kathleen and Gustavo. If you are in the market for top-notch fingerprinting solutions, look no further than Fulcrum Biometrics. They have been a key partner in our success, and we wholeheartedly recommend their services. We will be purchasing additional systems as we grow our business. Thank you Gustavo Flores, Kathleen Erickson, Debbie Wirebaugh, Tyler Kus and Dana Clark.

Fulcrum Biometrics come highly recommended. My sales rep Gustavo is absolutely the best, he has never not been a telephone call away willing to step right in a assist until whatever the problem I am experiencing is solved. Gustavo is absolutely the best just for going above and beyond what is required. If you are on his team you should be winning because he will do his all to make sure that you!

I have purchased equipment and software from Fulcrom Biometrics, Inc. for many years and I have always received the best of service even after hours and weekends because we are a 24/7 service. These people go above and beyond the call of duty especially Gustavo and Aaron. They are so helpful and have contributed so much to the success of my fingerprinting business.

I don't usually leave reviews, but Gustavo was incredible! He completely understood my situation and immediately jumped in with a solution. I couldn't thank him enough between his customer services skills and his knowledge of the software, we were definitely in good hands when working with him.

I’m truly thankful that Gustavo is a team member of fulcrum. His attention to detail, and to our needs as a customer is unmatched. His Knowledge of the Industry is second to none. Thank you, Thank you and thank you Gustavo!!!

Fulcrum Biometrics has sold me a livescan equipment early this year, and has provided me with excellent customer service. The equipment provided has been very reliable to this day! Gustavo especially has been there for me through thick and thin. He has provided me with all the knowledge base and information that is needed in this industry. Gustavo even assist me and provides support when he doesn’t need to. I consider Gustavo as my professional fingerprint advisor, technical support guru, language translator, therapist, motivational speaker ( he is the jack of all trades). He is everything to me and my business!! There is no other like Gustavo!! The technical Fulcrum team is also very responsive and provide great assistance as it relates to my scanners and printers .. they are polite and have great trouble shooting skills. This is a great company to be associated with!! thank you Fulcrum Biometrics!

Wow Fulcrum Biometrics is one of the Best in the Industry, why would I say this is because they have one of the best sales reps? In Gustavo They have one of the best in the IT Director in Aaron. From first-hand personal experience I have dealt with these individuals constantly and just giving me sound Device help me with things I don't understand for this. This company is one of the best because of these 2 individuals and many more individuals that work there. I've had my own encounter with all of them. One time or another, thank you for being there. Your team for being there and help me alone the way.

Gustavo is the best! From the beginning he explained everything to me and calmed my nerves. He’s been with me ever since and he’s always there when I call him. He’s god sent!

We greatly value our partnership with Fulcrum Biometrics. As a small fingerprinting service provider, we are grateful for their continuous assistance with the Livescan app. Their promptness and professionalism are noteworthy. We enthusiastically endorse their services.

Great product and great customer service.

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