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Reseñas ( 155 )
Kollakis706123@btinternet.com Alison Kollakis
2025.01.14
I can only highly recommend everyone at fusion, from the initial phone call, to the end result, my experience has been fantastic, I arrived with no teeth at all, and I was a tricky case, being on blood thinners, but the implants are perfect, I can eat everything, and I don't even feel my new teeth, it's like they have always been there . Thank you all , you are the best
Bethan Wilson
2024.12.16
Alex Stephens
2024.12.13
Highly recommend Fusion Dentistry! They will look after from start to finish and you feel comfortable throughout. Lovely people and excellent attention to detail make this an easier experience than you’re fearing! I can’t thank them enough so I regularly just pop in to say hi and pass on my thanks again
Eurig Jones
2024.12.13
Highly recommend Fusion Dentistry, having recently had "same day teeth" procedure, with the treatment plan now completed. I was quite apprehensive in going for the treatment in the first place, but I must say, looking back, the procedure was managed to perfection by the Team at Fusion, and to be honest very little or no pain. The end result gives you back your confidence in life, in meeting people, smiling and looks. My grand kids always said, "why doesn't Bamps smile in any photos" and now that has changed.
Fusion Dentistry are very professional in all aspects of the Service provided, from initial enquiry, very welcoming at reception, looked after my wife when I was in the treatment room, excellent communication throughout, and a perfect end result.
Waz K
2024.12.11
got to say what a wonderful team at Fusion , the process was amazing from start to finish , I had mr reservations at first but the team talked me through everything , results were 10/10
absolutely love me new teeth , it has changed my life and given me a smile
Nicola Barnes
2024.12.08
Excellent would highly recommend
Hi Nicola, thank you so much for taking the time to leave us a review. We all really appreciate it and we are so pleased that you are happy and would recommend to your friends and family :) Best Wishes, Team Fusion
Jax Rees
2024.12.04
Thank you Jax! We are so pleased you are happy with your new smile :) All the best, Team Fusion
Karen Laurence
2024.12.03
Mike is the best… I really hope he doesn’t retire for years and years and years… you feel safe that he knows what he is doing
Hi Karen, thank you so much for your lovely review! It really made Mikes day! :) We hope he does not retire for a long time as well!! See you again soon. Best Wishes, Team Fusion
Tracy
2024.11.06
Hi Tracy,
Thank you for your 5* review! We really appreciate it :) Best Wishes, Fusion Dentistry
herrlip72
2024.09.23
Thought about this review a lot before writing up and each time it comes down to the end result.
Upper all on 6 in my case.
The girls front of house, brilliant 5 stars
Guy Mcellan who did my on the day surgery, brilliant.
Facalities, fantastic, clean and modern
Where it kind of went downhill
It's when I moved into the refinement stage where they do the impressions to get a better fit temporary bridge with a view to go permanent from these if all is good.
My first refined temp bridge was so far off the mark the front teeth had a large over bite and I was cheek biting and also biting on my tongue in the front due to over bite. I thought I had somebody else's teeth and there was a mix up. The front teeth were pushing my front top lip right out. Even friends noticed it.
They tried addressing my concerns by doing another bridge bringing the front teeth closer to my bottom teeth and also making the one side wider however I was still side cheek biting. So they grinded and smoothed and it was a little better. I still had an overlap on the couple of front teeth which I highlighted on the scan bridge appointment and was told these adjustments could be made when doing the finals. However the adjustments wasn't the shape of the front arch they just made the teeth thicker on a couple of teeth and very lumpy with what feels a deep crease at the back where my tongue can get pinched in. It felt a bit like the lab talent wasn't delivering who crafts the teeth, maybe lack of experience there.
What I found odd is there wasn't any real consultation on shade. We spoke about it for a minute of two. I was expecting to see some sample shades but nothing much was really spoken about. I'm happy with my shade but if I didn't really press it I don't think I would have had the shade I wanted. I had to send in pictures of my teeth when I had veneers to help. Felt like a bit of a roulette of what I was going to end up with.
Even with my finals they look great in the mirror however they don't function very well.
1. Speech, I have an an annoying whistle with my sss and I was told on my review to basically live with it and let it happen which I tried and its difficult. Odd as I never had this with the temp the final was based on. In the front behind the front two teeth there seems to be what feels like a shelf of material that feels too thick and lumpy and the tip of my tongue is hitting it when I speak.
2. Lump on the back tooth, again when highlighted in review told it was normal but this lump bump rakes the side of my tongue
I didn't feel like I was taken seriously if I'm honest when addressing concerns and really had to push to get the ones that were resolved.
I'd say the best feedback I could give is listen to the patients concerns when they have issues to raise and not brush them off as we are paying a fair bit for the procedure. I have signed up for the aftercare purely because how nice the staff is there but if I'm honest I wouldn't have my bottoms done there if I get to that point.
Hi,
Thank you for taking the time to share your detailed feedback. At Fusion Dentistry, our top priority is ensuring that every patient leaves completely satisfied, so I’m genuinely sorry to hear that your experience during the refinement process hasn’t met your expectations.
We strive to deliver the highest quality of care, and it's clear that we've fallen short in fully addressing your concerns, particularly around the fit and functionality of your final bridge. Your feedback regarding both the fit and the speech issues is invaluable to us, and I want to assure you that we take this seriously.
We would love the opportunity to work with you to resolve the issues you’ve highlighted. Our goal is to ensure you're not just happy with how your smile looks but also with how it feels and functions. Please let us arrange a consultation with you to discuss the best way to address your concerns and make sure we get everything right for you.
We truly appreciate your loyalty and trust in our team, and we want to do everything we can to make this right. I have reached out to you on your mobile number. Please feel free to contact us directly, and we will prioritise your case to ensure your treatment meets the high standards you deserve.
Looking forward to hearing from you and resolving these issues together.
Warm regards,
Rachel Gleeson
Practice Manager
Fusion Dentistry
02920214304
Hitesh Patel
2024.09.21
Excellent professional and sympathetic care , from a brilliant team
Hi Hitesh, thank you so much for taking the time to leave us a review. It really means a lot to us. And thank you for being such a lovely patient! See you soon, Team Fusion :)
Shane
2024.09.09
Incredible service
Incredible staff
Incredible smile
Thank you so much Shane and may I say, you look incredible with your new smile!! :) Best Wishes, Team Fusion
Christine Chadwick
2024.09.07
The Fusion team have changed my whole outlook on life. Increased my confidence self esteem. The ability to smile without covering my mouth. The appearance of my face was prettier, even at 68, I looked 20 years younger .
I can’t thank the this team enough, they have been with me all the way from Cornwall to Cardiff.
An amazing team that I grew to love. I could depend on all of them to be there. If you want an exceptional service please don’t hesitate, chose Fusion. Award winning too. You will not regret it 🤗
Hi Christine, thank you for leaving us such a lovely review. And massive thank you for sending us Cornish pasties - they were amazing and we ate them together during a team meeting :) Always loving seeing you, see you again soon. Take care, Team Fusion
Wilvis Entertainment
2024.08.21
I can't thank everyone at Fusion Dental enough for their exceptional support and kindness throughout my experience. Choosing to stay local instead of traveling abroad was the best decision, as it allowed me to avoid potential complications and have reliable follow-up care. After exploring several UK companies, Mar from Fusion stood out as the most professional, kind and sympathetic, in contrast to the high-pressure sales tactics and lack of care I encountered elsewhere. My visit to Fusion felt more like a spa than a dentist’s office, with everyone being incredibly friendly and attentive. I received a clear, step-by-step guide of the process, which reassured me about the significant investment I was making. My main dentist, Tim, was brilliant—thoroughly explaining everything—and when he wasn’t available, the other dentist seamlessly stepped in with the same level of care and knowledge. After my final session, I’m thrilled with the natural, confident smile they’ve given me. I wanted a look that was natural, not like Barry Gibb, and that’s exactly what I got! I can't recommend Fusion Dental highly enough and will always be grateful for the wonderful experience.
Good Morning, this review has really made us all smile! Thank you, honestly, from all of us. Your kind words mean a lot and we are so glad that you stayed local and have had a great experience with us here at Fusion. See you again soon, keep smiling. Best Wishes, Team Fusion :)
Sarah O'Driscoll
2024.08.11
Thank you Sarah. If there is anything that we can improve on, please do let us know. Feedback helps us to constantly change and improve the way we do things to provide the very best treatments and customer service for all our patients :) Thank you for taking the time to leave a review. Best Wishes, Team Fusion
Tim Worswick
2024.08.05
All members of Fusion Dentistry were genuinely helpful and polite.The standard of workmanship was excellent and the whole process managed professionally.
Hi Tim, thank you so much for taking the time to leave us a review. We are so glad that you went ahead with your dental treatment at Fusion and hope it's been worth the journey!! See you again soon. Best Wishes, Team Fusion :)
Mark Brand
2024.08.04
My dentist advised me that I would need a denture on my lower back jaw (both sides) as I only had one tooth left and that had become wobbly. I’ve always been extremely afraid of dentists, so this was very bad news, however, I knew I didn’t want dentures - I associated them with knitting grannies! So I decided to explore the possibility of implants. After looking at several companies offering this service, I decided Fusion fitted me best. Fusion looked very professional, welcoming & clean. I initially spoke with Abbie, who didn’t take long to convince me to ‘put on my big girl pants’ and book a consultation. That went well, I was introduced to Katie, my co-ordinator and Mike. Following X-rays and scans, I was advised that I’d be suitable. I wanted it done ‘yesterday’ as I was so anxious!! Anyway, a couple of weeks later, I was sat in reception awaiting the procedure to begin!! I needn’t of worried, Veronica, Craig & Guy put me at ease. I chose sedation. The next thing I knew, it was over!! Implants placed!! Next stage recovery. It was uncomfortable for a couple of weeks, but what was I to expect - my jaw had been drilled & filled!! Painkillers helped. Now a few months later, I have my permanent teeth and I couldn’t be happier. I’d encourage anyone thinking of having implants ‘to be brave’ and have it done. The procedure was absolutely painless.
I’d like to offer special thanks to Marlene who always greeted me with a smile and words of support. Thank you Fusion.
Hi Mark, thank you so much for sharing your experience with us and for others to see. It really helps others when looking at getting dental treatment :) We are so glad that your experience at Fusion was a great one and that we have got you smiling again :) and we love the big shout out to Marlene - she's fabulous isn't she!! See you soon. Best Wishes, Team Fusion
Tracey Gallagher
2024.07.18
Friendly, professional and accommodating staff. Excellent aftercare and communication. I would highly recommend
Thank you so much Tracey, we really appreciate you taking the time to leave us a review. Keep smiling! Best Wishes, Team Fusion :)
Michael Brookes
2024.06.28
If you are looking for perfection, then Fusion Dental are your people. A second to none service. Dr. Tim Mills my specialist, gave me back my smile and confidence. I had full top and bottom implants and well worth the cost involved. All the staff from friendly bubbly Marlene on Front of House to all the other staff that made me feel so welcome and at ease.
Dear Michael,
Hope you are well.
Thank you so much for taking the time to leave us such a lovely review! And thank you for travelling to Cardiff for your dental treatment - we know it's a long journey for you! We are so glad it's been worth it and seeing you happy and smiling is absolutely amazing! Thanks again. Best Wishes, Team Fusion