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Reviews ( 11 )
2024.10.11
2024.10.11
| United States
Satisfaction
Have had Ray work on our RV for several years now, (winter Texans), and couldn't be more satisfied with the service. Have already scheduled a check up on a few items when we come down later this month. We highly recommend Giddy Up & Go!!
2024.08.08
2024.08.08
| United States
First experience with RV Service / Warranty
We are new to RV ownership even though we have had ours a couple of years. The a/c was not cooling in the bedroom or the main area, called and talked to Peggy (very insightful) and scheduled Ray to come out, he came and looked over everything, took the warranty information and handled everything. Came back when he got the units in and replaced both of them, and answered my questions and showed me things I needed to know.
Date of experience: 10 June, 2024
Date of experience: 10 June, 2024
christine espiritu
2024.04.16
Ray was very nice. We experienced a hail storm the first day we arrived at our RV Park. Our refrigerator stopped working and we feared hail damage to our roof. I called to see if someone could check our roof and refrigerator. I called this service because they advertised right at the park. They were very responsive and said they could come out same day or next morning. As it turns out, they were our next site neighbors. Ray came out first thing in the morning. Didn’t even need to drive. He brought his ladder over and checked the RV roof and confirmed it looked fine. He doesn’t really do refrigerators but took a look and said maybe we were not level. He brought over his level. I’m very satisfied with his promptness. He was here at the most for 1/2 hour. No mileage. I asked what I owed him and was shocked when he said $150. I didn’t argue just paid him cash. My complaint is about his price. Otherwise I would recommend him. I obviously knew I would pay him, just thought $150 was too much.
Reply from Giddy-Up & Go RV Services, LLC
2024.04.17
Christine, Thank you for the review. We wish that your experience with us would have been better. We really strive for our customers to be completely satisfied. We have always had a 1 hour minimum on our labor per call and since we lived in the park at that time our usual service call was waived as a courtesy to the customers of the park. Thank you for the opportunity and may you be safe in your travels.
2023.11.08
2023.11.08
| United States
We've been using Giddy -Up-Go for a few years
We started using Giddy up Go about 4 years ago. Just owned our coach 6 years. They are the most reliable, punctual, honest repair service we've found in the Hill Country. Ray takes time to explain the problem, what it takes to correct the problem and then spends a few minutes, post repair, to explain preventive measures.
Teresa Johnson
2023.07.29
Look no further...you've found your RV repair team. They make appointments for your service visit. Peggy called the day before to confirm and to give me the time frame of when I could expect Ray to arrive. He was on time, polite, professional, and helpful. I had been told we might need to replace our A/C, but all it needed was to be cleaned. He patiently answered all my questions and addressed a couple of issues not on the original work order. It is always such a relief to find reliable people to work with and we are very happy to have found Giddy-Up.
Reply from Giddy-Up & Go RV Services, LLC
2023.07.31
Thank you Teresa! It is our goal to have our customers completely satisfied and fulfill their expectations and provide professional services. Thanks for the opportunity to earn your business.
2023.06.01
2023.06.01
| United States
Ray and Peggy are keepers!
Look no further...you've found your RV repair team. They make appointments for your service visit. Peggy called the day before to confirm and to give me the time frame of when I could expect Ray to arrive. He was on time, polite, professional, and helpful. I had been told we might need to replace our A/C, but all it needed was to be cleaned. He patiently answered all my questions and addressed a couple of issues not on the original work order. It is always such a relief to find reliable people to work with and we are very happy to have found Giddy-Up.
Les Slaughter
2022.02.01
recommends
These two are awesome, I called with furnace issues , two days before a winter storm warning and Ray came out the same day, worked till dark on my old RV, ran into several problems and he came up with a solution to all of them, Peggy was so accommodating and pleasant, you can’t go wrong with these honest hardworking folk, thank you both for your Texas hospitality and hard work!
Jeff Attaway
2022.01.28
recommends
Giddy-Up & Go RV Service is very responsive. Ray is knowledgeable and takes the time to explain his repairs. I’d definitely call on them again and recommend their service.
Cynthia Zenner Phillips
2021.10.20
recommends
Honest fair and very dependable
Sue Younts
2021.07.08
Couldn't be more pleased. Ray can do it all and very efficiently. Peggy is very responsive to contacts. They're my go too for all my RV repairs.
Reply from Giddy-Up & Go RV Services, LLC
2021.07.08
Sue, Thank you! It has been our pleasure to work with you and we look forward to working with you in the future for all your RV needs. Again Thank you!
Wren River
2020.10.22
Had Ray repair water heater and air conditioner that were damaged by lightning strike. He was on time, courteous and now the water heater puts out hot water and air conditioner blows cold air. Very happy. Would recommend him and wouldn't hesitate to use him again.
Reply from Giddy-Up & Go RV Services, LLC
2020.10.22
Thank you for your review of our services. We are glad that we were able to help resolve your issues with your water heater and A/C unit. If we may be of assistance to you in the future please contact us!