%title%
%offer%
Reviews ( 9 )
Dean McNally
2024.08.05
Regrettably disappointing from the point of paying our deposit.
Advised a lead time of 6 weeks which turned into 16 weeks. We could have dealt with that delay if they had of been honest, instead we were told weekly that it would be here next week. Numerous unanswered calls and emails. Delaying our project and messing around our tradesmen.
I had to go on several occasions and lift bits of our timber that hadn't been delivered or made.
Then finally when fitting our porch they sent a product that didn't match the scale they had given us on the plans and we had to dig an additional foundation onsite for this to work, again costing us additional money. Glenfort still never responded to my emails requesting an explanation.
5/08/2024
Unfortunately I cannot reply to Glenforts response so I will add it here.
Thanks for your response Colm.
Firstly we paid you in full almost 2 months before we received our products.
If by "positive comments" you mean the numerous unanswered emails or the several times I had to land unannounced to the office to get answers.
We never had a contractor so you must be getting us confused, this was a self build that I managed.
Our building was in place before any templates were drawn up so this does not make sense. Glenfort are the engineering experts not me.
In terms of the craftsmanship I'll agree with you there, the work that the boys do on the ground is excellent. It's all the other areas in-between that glenfort regrettably fell short on with our build and unfortunately couldn't be honest.
Hi, Dean.
This rating is disappointing and unexpected given your past positive comments during the project.
As stated in the terms, we commence manufacturing once the deposit is paid, followed by final payment before dispatch.
We then delivered the products once final payment was received.
Your building wasn't compatible with the confirmed templates, despite the fact that you signed and agreed to them.
After discussing with your contactor, we agreed to fabricate additional connection plates to accommodate his installation.
These plates, along with the revised structural calculations, were provided at no additional charge.
Personally, I think this is an easy blame on Glenfort given the issues you were experiencing with your contractor, and it is unjustified given the level of craftsmanship and work put on this project.
Advertisement
Mark Gaffney
2024.01.08
Took our deposit and then ignored us for almost 4 months. Only by constantly calling every day did we eventually receive our product. Held are project up by months. Wouldn't recommend they just told lie after lie.
Romeo Chiru
2023.11.20
O companie de 3000 de stele , oameni cu suflet mare , primitori , ajuns inainte de termen la descarcare , mi sa pus la dispoziție baie ...bucătărie ..pauza la ei in curte ..repect! Oameni minunați !!! Respect pentru voi !!!
Joan Kennedy
2023.03.20
Ordered ceiling beams for kitchen and living room in our new build. Colm was so helpful and met with me in the workshop to talk through the options. Had them made and delivered within 2 weeks exactly as designed.
Eamon Brady
2021.06.22
Advertisement
Christian Kortenhorst
2020.12.15
Ordered 3 wood beams from this company. Beams arrived un-fished as requested and one of the beams was not correct length. Called them every day left messages and no reply from them. I would not be recommending this company.
Tc Transport
2020.07.16
Susan O'connell
2017.11.15
Very helpful. Easy to do business with. Got a fantastic beam in French pine for over my stove. They got everything ready for me and I was able to bring it back with me. took it home.
Gavin Hanna
2017.03.08
First Class service. Ordered a beam was ready with in 24 hours and finished exactly as I wanted it!
Advertisement