Great American Exteriors

gramex.com

Great American Exteriors Reviews

GOOD rating
4.2
301 reviews Verified
Great American Exteriors
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Reviews ( 300 ) 4.2

Kara Hunt
Kara Hunt
2024.11.19
From start to finish, Gramex has been great! Justin gave us our free quote, which we found was literally half of what other places were quoting us. Throughout the process, we have felt supported and valued as customers. The owner, Sam, called us personally to thank us for our business. Langston helped us navigate ongoing communication with our HOA’s management company and get all of our ducks in a row. Rafael completed the work quickly and was so friendly and easy to work with! Overall, it has been a pleasure working with Gramex and we look forward to hiring them for our next project. Thank you all for making an intimidating project so, so easy!
Reply from Great American Exteriors 2024.11.19
Hello Kara, Thank you for the review and kind words. Our #1 priority is to add value to homes and ensure the highest quality customer experience possible. We love to hear that you are satisfied with the work performed on your home. We are excited to hear from you regarding the next project!
Thomas Compernolle
Thomas Compernolle
2024.11.18
I’ve hired Great American Exteriors for four projects over the years: new garage construction, roof replacement, car pad rebuild, and full house re-siding. Some of these were major efforts. The fact that I keep going back to them says a lot about my experience. Two things stand out, and they are most important. First: They always deliver to the original estimate. They never play the game of suddenly “discovering” complications mid-project. Their contract cost is gospel. Second: the quality of their finished product is exceptional. The work they did on my aging house (built 1950) has given it a new life. As we close the last project, I’m already talking with them about the next. I’m not taking chances with anyone else.
Reply from Great American Exteriors 2024.05.21
Hello Thomas, Thank you for the review and for your continued business. While there are hundreds of companies that can do work on roofs and other projects, what sets us apart is our dedication to adding value to your home and providing the best possible return on your investment through our quality products and work.
Phillip Frankel
Phillip Frankel
2024.11.10
Overall great experience and exceeded expectations. Sales guy Derek was great, very knowledgeable and quick with being able to provide an in person estimate and as promised they stood by the estimate amount. New wall looks great! Tuck pointing seemed to be a breeze along with new siding. They were hard working, finished on time and aimed to please. Plus they were patient with timing as foundational work needed to be completed first. Only negative feedback was confirmation when they would be showing up. But overall experience was far too great to impact their score. Think a bit more old school sales tactics to paper and pencil estimates. Already have an estimate for future work! Guess who I’ll be calling when I’m ready? Highly recommend!
Reply from Great American Exteriors 2024.11.11
Hello Phillip, Thank you for your kind words. We always strive to provide you with the best work to give you the best possible return on your investment when working with us. Our designers and installers ensure the smoothest process from start to finish to give you the home you deserve.
Jake McSherry
Jake McSherry
2024.11.05
Don't knock on doors at 630 at night and then mock the homeowner as they politely tell you now is not a good time. Kudos to the other young salesman who delivered the pitch but still respected the homeowners time and situation.
Reply from Great American Exteriors 2024.11.06
We appreciate your feedback and your patience with our young men in training. Your city allows canvassing until 8PM. We choose to knock doors between the hours of 5PM and 8PM because most people are home at that time. We will continue to work with our canvassers to ensure they are polite.
Caitlin Haycock
Caitlin Haycock
2024.11.01
Really pleased with the work done! They were prompt and hard working. Definitely recommend for maintenance work as we were overdue on it!
Reply from Great American Exteriors 2024.11.05
Hi Caitlin, thank you for your review and these great pictures. Glad to hear this project went so well and we can see it definitely brought value to your home. We look forward to the next project!
Kyle Roth
Kyle Roth
2024.10.30
Had a real good experience with GRAMEX installing a new door. Crew showed up time, compelling work on schedule and left a clean workplace. Kept us informed during the job and repaired a couple additional items. Thanks!
Reply from Great American Exteriors 2024.11.06
Hi Kyle, thank you very much for the review. Our entryway systems will increase the value of your home and we look forward to the next project! Devin Rhoades, the Marketing Director, will be in touch if you're interested in giving a testimonial.
Lina Taibl
Lina Taibl
2024.10.30
They are a quality company! Their work is outstanding and their customer service is over and above! We are more than satifies! We highly recommend them.
Reply from Great American Exteriors 2024.11.05
Hi Lina, Thank you so much for this review! We always appreciate recommendations and look forward to the next project we do for you. Devin Rhoades, the Marketing Director, will be reaching out for a testimonial.
Ron Farnum
Ron Farnum
2024.10.26
Great American Exteriors helped us refresh our tired, 55-year old home in several ways. First, they removed an overgrown brick courtyard and replaced it with beautiful, poured and stamped concrete. Now it’s usable and much lower maintenance. Also, they repaired and wrapped our exterior soffits and beams with aluminum, preserving the aesthetic and extending the life of the home. Last, they stained our brick, which truly refreshed the tired look of the house, and provided a natural-looking finish. It’s not painted; so there is still a beautiful variation noticeable between the brick colors. And they delivered on budget and on the exact timeline they promised. Lastly, there are a few punch-list items that remain; I have full faith they will deliver with the same quality and helpful attitude they’ve provided us so far. We are very happy with our choice of partners for this huge (for us) project!
Reply from Great American Exteriors 2024.11.05
Hi Ron, thank you so much for this incredible feedback! We’re so pleased to hear you’re happy with the brick staining and the stamped concrete. Good to hear it went smoothly as we strive for a good customer experience and adding value to our customers' homes. We look forward to working with you again when the time comes.
Kristy Maiers
Kristy Maiers
2024.10.25
Staff was very helpful and knowledgeable. Day of project crew was on time, polite and did a great job.
Reply from Great American Exteriors 2024.11.05
Hi Kristy! Thank you for the review, so happy to hear our crew did such a great job for you.
Phil Johnson
Phil Johnson
2024.10.23
Your door knockers approaching my family and young child in the dark to hand us flyers while we are very obviously on a walk was a pretty silly move. Enjoy the one star review and maybe consider a new sales strategy.
Reply from Great American Exteriors 2024.11.05
Though you're not our customer, we do appreciate your opinion and apologize. This MARKETING strategy has proven successful for our family owned business for many years as we only canvass areas we have done work at. Have the best day you can, thank you.
joan parrott-sheffer
joan parrott-sheffer
2024.10.18
They did a great job! Gave us options with various price points . Strong customer focus and customer service. The front of the house with the new shutters gives the house a new fresh look! We love it!
Reply from Great American Exteriors 2024.11.05
Joan! So glad to hear this, thank you so much for this review! We know those shutters alone will add value to your home and you will continue to love the new look for your home for years to come! Thank you again for trusting Great American Exteriors. We look forward to the next project on your home.
Lane Hudson
Lane Hudson
2024.10.18
Great working with their team. Very knowledgable about historic construction restoration. Also very patient with all my questions and concerns. My 100 year old historic home now has better than new structural framing inside my 34" wide soffits. My house has unseen built in, hidden gutters. The old wood was crumbling from decades of gutter leaks. The new Douglas fir bead boards are historically accurate and were installed perfectly. My wood fascia was beautifully wrapped in aluminum that maintains the exact profile of the original painted wood sections. This was a big project spanning 140 linear ft. They also added wooden louver vents above each window. Soon to add the final coat of paint and caulking to finish it off for the next 100 years! The only fault I'll give us that they didn't handle the demolition mess to my satisfaction. But I gladly recommend them.
Reply from Great American Exteriors 2024.10.18
Hello Lane, Thank you for choosing Great American Exteriors to add value to your home. We specialize in historic homes and we work with villages to ensure the smoothest possible process from start to finish. We appreciate the feedback and are always happy to see a satisfied customer.
Maura Wright
Maura Wright
2024.10.17
Great American Exteriors brought my vision to life. Totally changed the look of my house. We are so pleased. The office staff was great to work with - good communication. And the field tradesmen were amazing. They were very thoughtful with the detailing. They were true craftsmen. And a bonus, they kept the site very clean each night too.
Reply from Great American Exteriors 2024.10.21
Hello Maura, thank you for the feedback. We take pride in being able to transform your home into anything you want. We have an excellent team of designers and can provide you a design rendering of the finished product before work begins. We ensure you will receive the smoothest process from start to finish, and we hope that you will consider us for any future projects.
Robert DeBartolo
Robert DeBartolo
2024.10.08
We loved the window for our room. It works has quited some of the street noise. We would give 5 stars however the caulk smell was a bit of a bummer. Overall great experience.
Reply from Great American Exteriors 2024.10.12
Hello Robert, We are very happy to see that you are satisfied with the work we performed. Our windows are top of the line and provide the highest possible return on your investment. We appreciate you choosing Great American Exteriors to add value to your home.
Bizzirko Bizziroo
Bizzirko Bizziroo
2024.09.14
We had a patio and stoop installed. Thank you GRAMEX for giving us our backyard again. Would have been 5 stars, but several details were missed in our initial quote.
Reply from Great American Exteriors 2024.09.19
Hello, Thank you for the feedback. We are happy to hear that you had a good overall experience and the quality of your patio was satisfactory. We apologize for any inconvenience regarding your quote.
P K.
P K.
2024.08.24
Verified
I had the unfortunate experience of being solicited by Great American Exteriors, and I regret even entertaining their services. From the start, they failed to deliver on their promises. They claimed they would confirm our appointment the day before, but instead, I received a last-minute call just an hour and a half before the scheduled time. This complete disregard for my time was both unprofessional and frustrating. When I called them back, they had the audacity to suggest rescheduling the appointment to a time when my wife could be present, despite the fact that she had no interest in being involved in this project. The presumptuousness of this request was appalling. To make matters worse, it was clear they had done some background research on my home. During the conversation, they informed me that the work I was seeking an estimate for was "not typical" for the age of my house, siding type, and neighborhood. This judgmental and condescending attitude was the final straw. I'm relieved I did not move forward with Great American Exteriors, as I would never want to give my business to a company that operates with such arrogance and disrespect. I strongly advise anyone considering their services to think twice and look elsewhere.
Lisa Renfrew
Lisa Renfrew
2024.08.05
We really liked working with Great American exteriors. They are easy to work with and very clear. They did what they said they were going to, expertly and on time. Would recommend!
Reply from Great American Exteriors 2024.08.06
Hello Lisa, Thank you for the review. We always love seeing a satisfied customer after our work is completed. We ensure that we always provide you the simplest process from start to finish and provide you the best return on your investment for all work performed.
Harry Siavelis
Harry Siavelis
2024.07.30
I had pavers installed for my driveway and it looks amazing. The quality of the work is incredible. Highly recommend
Reply from Great American Exteriors 2024.07.30
Hello Harry, Thank you for the feedback. We always love seeing a satisfied customer with a recently completed project. We specialize in adding value to your home, and we always ensure the smoothest and most transparent process possible.
Janice Torelli
Janice Torelli
2024.07.26
Reply from Great American Exteriors 2024.07.30
Hello Janice, Thank you for the review, we are glad to see you are satisfied with the work we performed.
Patrick McCarthy
Patrick McCarthy
2024.07.23
I could not have been more pleased with Great American Exteriors. Rob Shoemaker came out and was more then a pleasure to work with. He made the experience super easy and informative, and we were supper happy with the outcome of our new French Doors. I would highly recommend Great American Exteriors for anyone looking to improve their home.
Reply from Great American Exteriors 2024.07.24
Hello Patrick, Thank you for your review and we're glad you had a good experience with Rob and Great American Exteriors as a whole. We pride ourselves in providing clarity and communication throughout the entire process, making it as easy as possible for you. Our promise is to add value to your home, and we are glad to see another satisfied customer.