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Reviews ( 2527 )
isaiah chigayo
2024.12.21
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Pepsi Chibanda
2024.12.16
Trip type
Vacation
Friends
Hi Pepsi, we sincerely apologize for the unsatisfactory service you experienced with us. We take feedback from our guests serious as it helps us to improve our offerings to ensure that our guests have the best experience. We hope this experience will not deter you from visiting us soon.
Dino muianga
2024.12.15
The Palm was amazingly stunning, only downside was the restaurant service, drastically needs to pull up their socks. It was more like the HUNGER GAMES waiting for that order 😅😅🤣🤣
Trip type
Business
Friends
Thank you so much for your great review, Dino! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Timothy
2024.12.14
This place has deprived everything there is no more ice cream and sirfriy
Trip type
Family
Thank you for your feedback, Timothy. We're sorry to hear that your stay didn’t meet your expectations. We take your concerns seriously and will use them to improve. Please feel free to contact us directly if you'd like to discuss your experience further.
Ratanang Leinane
2024.12.12
Trip type
Business
Thank you so much for your glowing review, Ratanang! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
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邹德文
2024.12.11
Thank you so much for your glowing review! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Andy Hudson
2024.12.10
The bar area and restaurant is good but my stay started by being told that the taxi driver wasn’t allowed to drop me off at reception so had to cart my luggage half way across the car park, ridiculous considering I was checking in.
The last time I stayed there was back in 2012 and I’m pretty sure the carpets in the rooms nor the decor or beds have been changed since then.
My room assigned to me already had someone in it, luckily they weren’t in the room when I opened the door so I went to reception and changed rooms, they were at least apologetic.
Aircons barely work it’s more like a fan circulating hot air which is great in the dead heat of summer 40 degrees c. Shower & bath combo which has been designed for very small people. I mean a 4 star hotel with a shower bath combo…..really are we still in the 90s?
Overall service and staff were fairly good, the staff were at least very friendly and helpful but the whole place needs a complete shake up. I give it three stars …..and I’m being generous.
Won’t be back.
Trip type
Business
Solo
Dear Andy,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they help us understand where we can improve.
We’re sorry to hear that your experience didn’t fully meet your expectations. We strive to provide an exceptional stay for all our guests, and it’s clear we fell short in some areas during your visit. Please know that your concerns have been noted, and we are taking steps to address them.
If there’s anything specific you’d like to discuss further or if there’s anything we can do to make your next stay more enjoyable, please don’t hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with the outstanding experience that many of our guests enjoy.
Thank you once again for your valuable feedback.
Lemogang Tshukudu
2024.12.10
Trip type
Business
Solo
Thank you so much for your glowing review, Lemogang! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Katlego Polelo
2024.12.08
It's fine I guess
Trip type
Vacation
Solo
Thank you so much for your glowing review, Katlego! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
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Portia M
2024.12.08
Thank you so much for your glowing review, Portia! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Micheal John
2024.12.05
环境优雅。交通便利。
Trip type
Business
Friends
Thank you so much for your glowing review, Micheal! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Mamello Moatle
2024.12.02
Trip type
Business
Thank you so much for your glowing review, Mamello! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Marcelo Tardío
2024.11.30
I went to give a workshop and the service was not as expected. We asked a wireless microphone 🎤 for the public and required to send an email, after quotation, then approvals and finally payment (40 € per day) before delivering
Meanwhile the session finalized.
Worst thing the are full of banners inside "client first" and all these bull#%* that is only on paper.
Very bad!!!
Trip type
Business
Solo
Thank you for your feedback, Marcelo! We're sorry to hear that your stay didn’t meet your expectations. We take your concerns seriously and will use them to improve. Please feel free to contact us directly at info@grandpalm.bw if you'd like to discuss your experience further.
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King Kenderjian
2024.11.26
Very niceeee
Trip type
Vacation
Family
Thanks for the 5-star review King! Hope to see you back again soon!
eliud Muriithi
2024.11.25
Thank you for your feedback, Eliud. We're sorry to hear that your stay didn’t meet your expectations. We take your concerns seriously and will use them to improve. Please feel free to contact us directly if you'd like to discuss your experience further.
Maxwell Barson
2024.11.24
Thank you so much for your glowing review, Maxwell! We're thrilled to hear you had an outstanding stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon!
Jacques Samuels
2024.11.17
Trip type
Business
Friends
Thank you for your feedback, Jacques. We're sorry your stay wasn't perfect and appreciate your insights. We'll work on improving and hope to welcome you back for a better experience in the future.
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christelle ahlers
2024.11.14
Trip type
Business
Solo
Dear Christelle Ahlers
Thank you so much for your online rating. We look forward to welcoming you back to our amazing resort.
Kind regards,
Charity Molapisi
Front Office Manager
The Grand Palm
Tendai O Munatsi
2024.11.13
Thanks for the 5-star review Tendai! Hope to see you back soon.
Darryl Barnard
2024.11.09
Trip type
Business
Solo
Thanks for the 5-star review Darryl!