Free Hot Water Australia Reviews 2025

John Breen

2024.09.16

The total process of purchase and installation was good. Aileen's assistance and follow-up was very much appreciated.

michael preston

2024.09.16

Very good company to deal with. Professional and good value. Aileen was a please to work with.

Peter Tran

2024.09.13

Great service throughout the process, Dealt with Aileen who followup with after sale service to make sure everything went smoothly, highly recommended and a pleasure to deal with.
Cheers
Peter

Reply from Free Hot Water Australia 2024.09.13

Thank you for your fantastic feedback, Peter! We're delighted to hear that Aileen provided excellent service and followed up to ensure everything went smoothly. Your recommendation means a lot to us, and we're glad the experience was a pleasure for you.

Lorella Bit

2024.09.12

Great service and Aileen was very lovely to talk to on the phone. Very happy with the system.

Reply from Free Hot Water Australia 2024.09.13

Thank you so much for your kind words Lorella! We're happy to hear that you had a great experience, and we'll be sure to pass along your compliments to Aileen. We're glad you're happy with the system, and we're always here if you need any further assistance!

Lisa Flower

2024.09.12

Excellent service highly recommended Lionel and Aileen were a pleasure to deal with Plumber and Electrician were fast and efficient AAA++++

Reply from Free Hot Water Australia 2024.09.13

Thank you for the fantastic feedback Lisa! We're delighted to hear that Lionel, Aileen, and the rest of the team provided excellent service.

vikki koplick

2024.09.12

We bought the Ecogenica 215 system through Free hot water. I found Aileen and Ezekiel my contact people to be very helpful and informative. The emails told us everything we needed to know. We watched the YouTube videos and felt well informed about heat pumps
The installation was quick and well done by Eco Alliance
The water is hot and it worked out half price with the government grants.
The government grants was done by Free hot water
Very easy process and hopefully it will save us money and help the environment at the same time.
We have found it to be pretty quiet running.

Reply from Free Hot Water Australia 2024.09.13

Thank you so much for your detailed and positive review Vikki! We're thrilled to hear that Aileen and Ezekiel were helpful and kept you well-informed throughout the process. It's great to know the installation went smoothly with Eco Alliance and that you're enjoying your new Ecogenica 215 system.

Xing Wang

2024.09.11

On time, professional and polite. Very efficient to have the replacement done, and cleaned the area post the installation. Great service’

Reply from Free Hot Water Australia 2024.04.11

Thanks for the kind review Xing!

Tim Hill

2024.09.11

Aileen is excellent

Reply from Free Hot Water Australia 2024.09.13

Thank you for your kind words Tim We're so glad to hear that Aileen made a positive impression.

Scott Mcmahon

2024.09.10

Aileen was a great help throughout, thanks

Reply from Free Hot Water Australia 2024.09.11

Thank you so much for your kind words Scott! We're thrilled to hear that Aileen was such a great help throughout the process. We’re always here to support you, and we appreciate your feedback!

Fred Alale AM

2024.09.10

Great service and advice by Lionel Bajas. Explained the offer and process to me clearly ans transparently in a manner that build trust.Very impressed and will be going with this company

Reply from Free Hot Water Australia 2024.09.10

Thank you so much for your kind words Fred! We're thrilled to hear that Lionel provided you with great service and clear advice

Don Newgreen

2024.09.09

Installation of this HWS unit was trouble free and efficient - no criticism of material or works.

Reply from Free Hot Water Australia 2024.09.10

Thank you for your feedback Don! We’re glad to hear that the installation of your hot water system was smooth and efficient.

Albert Brown

2024.09.09

Aileen

Reply from Free Hot Water Australia 2024.09.10

Thank you so much for the 5-star review Albert! We’re thrilled to hear that you had a great experience with us

Benjamin Gronow

2024.09.07

The support staff member, Aileen was polite and professional.

The installer was also very professional and did a very good job with the Installation.

I am very happy with the way I was treated as a customer

Reply from Free Hot Water Australia 2024.09.09

Thank you for your wonderful feedback! We're delighted to hear that Aileen and the installer provided such a professional experience and that you felt well taken care of as a customer.

Steve Vo

2024.09.07

It was a smooth installation and my electricity bill has gone down. Aileen was a great customer service and help me regarding my query quickly.

Reply from Free Hot Water Australia 2024.09.09

Thank you for your kind words Steve! We’re happy to hear that the installation went smoothly and that you’ve already noticed a reduction in your electricity bill.

Qari Mustafa Ashrafi

2024.09.06

Thanks to Aileen she is very nice

Reply from Free Hot Water Australia 2024.09.06

Thank you so much for the wonderful review Qari Mustafa! We're thrilled to hear that Aileen made your experience enjoyable.

Lynda Scott

2024.09.06

Had Ecogenica heat pump installed yesterday, the 3 guys who did the installation were great very professional pleasant and prompt, very happy with their service, thankyou.
Roland was also very effective in giving info, and Aileen who rang to check on my experience was also appreciated.A positive experience , thanks to all who helped

Rosa Votano

2024.09.05

Aileen was extremely helpful in providing all relevant information pertaining to the installation of my new eco genica heat pump hot water system. I also appreciated her follow up calls to make sure everything was running smoothly

Reply from Free Hot Water Australia 2024.09.05

Thank you for your kind words Rosa! We're thrilled to hear that Aileen was able to provide all the necessary information for your new Eco Genica heat pump hot water system installation.

Jungsub Kim

2024.09.05

She is so kind. Strong recommendation.

Reply from Free Hot Water Australia 2024.09.05

Thank you for your kind words and strong recommendation Jungsub! We're delighted to hear that you had such a positive experience.

Matt Fisher

2024.09.05

Reply from Free Hot Water Australia 2024.09.05

Thank you so much for the 5-star review Matt! We're more than happy to hear that you had a great experience with us.

Cheung Danny

2024.09.02

Great installation by technician and customer supports from Aileen .
Thanks

Reply from Free Hot Water Australia 2024.09.03

Thank you for your kind words Cheung! We're thrilled to hear that you had a great experience with the installation and customer support from Aileen.

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Free Hot Water Australia Reviews

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Reviews ( 311 ) 4.9