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Reviews ( 38 )
Helaena Clark
2024.09.28
I am writing this review to share my unfortunate experience with them regarding a refund for paint I purchased a few months ago. I initially paid nearly $300 for the paint, and due to personal circumstances—specifically, caring for my mother in hospice and her subsequent passing—I was unable to address this matter sooner.
During my interactions with the company, there was never any clear communication indicating that the payment was a non-refundable deposit. In fact, I was assured that the color I chose was common and could easily be reused. Initially, the representative I spoke with was very compassionate about my situation, sharing that she had lost her dad when she was my age and that it was special to her. Given these assurances, I felt confident that I would be able to receive a refund if necessary.
However, when I reached out recently to request my refund, I was met with resistance and told that I was in the wrong for pursuing this matter. I found this response deeply upsetting, particularly as I am navigating the difficult emotions of losing my mother. I believe that clear communication and compassion should be fundamental in customer service, especially during sensitive times.
I hope that sharing my experience encourages them to reflect on their policies and communication practices. Refund policies should be clearly stated upfront, and customers should feel heard and respected, especially when they are going through challenging life events.
We are a small family owned pressure washing company and cannot give a refund for materials bought from 6 months ago. You paid us $200 dollars for paint to do a paint job for you and you told us you wouldn't be able to continue with doing the job right at that moment, not long after it was bought because your cat was Ill and had to be hospitalized there was never any mention of your sick mother untill you messaged us today requesting a refund. My response to you when you initially postponed the job was that we were sorry to hear about the cat and that when you were ready in the future to continue with the job that we had the paint and would still have it when you were ready, which we indeed do still have the paint. You agreed that that was okay and NEVER even mentioned a refund nor did you mention anything about your mother's illness. You then contacted me today, 5 months later, requesting a refund stating that you need money because you just lost your mother and had to pay those expenses. We truly sympathize with you but unfortunately we cannot refund for materials bought 5-6 months ago. If you had asked for a refund when we originally talked 5-6 months ago when we still could have returned the paint we would have refunded you no problem but Sherwin williams will not allow us to return paint 5-6 months after buying it. Today is the first time we have heard from you in 5 months since you postponed doing the job and yes of course I was very sorry for the loss of your mother, however you started threatening me and our business once I explained we wouldnt be able to refund you, I left you with offering to give you the paint you purchased so you could try and sell it to regain some of the money you spent. We are very compassionate here at Grime Busters and go out of our way to help the community and the elderly when we are able. I am extremely sorry for your loss and wish you the best.
Let me also add that we never went back on any agreements with you. You agreed to pay 200 for the paint, you agreed to let us hold onto it untill you were ready to do the job again and now that you don't want to do the job I have offered to give you the paint that your money paid for. I have never once gone back on any agreements and have stood by my word and never once went back on it.
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Helaena C.
2024.09.28
Verified
I am writing this review to share my unfortunate experience with them regarding a refund for paint I purchased a few months ago. I initially paid nearly $300 for the paint, and due to personal circumstances--specifically, caring for my mother in hospice and her subsequent passing--I was unable to address this matter sooner.
During my interactions with the company, there was never any clear communication indicating that the payment was a non-refundable deposit. In fact, I was assured that the color I chose was common and could easily be reused. Initially, the representative I spoke with was very compassionate about my situation, sharing that she had lost her dad when she was my age and that it was special to her. Given these assurances, I felt confident that I would be able to receive a refund if necessary.
However, when I reached out recently to request my refund, I was met with resistance and told that I was in the wrong for pursuing this matter. I found this response deeply upsetting, particularly as I am navigating the difficult emotions of losing my mother. I believe that clear communication and compassion should be fundamental in customer service, especially during sensitive times.
I hope that sharing my experience encourages them to reflect on their policies and communication practices. Refund policies should be clearly stated upfront, and customers should feel heard and respected, especially when they are going through challenging life events.
Brittany Pickard
2024.06.26
recommends
Beyond 5 Star experience with Grime Busters! I posted on a Bonita Springs business Facebook group asking for recommendations and received a message right away from them. They were able to get me on their schedule within a few days. Great communication, fair pricing, professional upgraded equipment, took notes on our specific needs. I have very high standards for cleanliness and end results. When the owner said he’s super detailed with his work, I was happy to hear that. He far exceeded what I expected. Our house (2 floors, roof, eaves and cupola), gutters and windows are the cleanest they’ve ever been. Highly, highly recommended. Will definitely hire you guys again and will also refer to our neighbors!
Hi Brittany, I must admit that you have captured my attention and interest with the peculiar and interesting content you share on your wall which depicts boundless wisdom, cheerfulness, and vast experience. Although I usually stay mute on social media I couldn't afford to resist acknowledging these unique qualities you possess, it will be a pleasure to cultivate a friendship but I do respect your boundaries and wouldn't step on it. I think it is most appropriate for you to kindly initiate a friend request. Thank you and may your crystals continue to radiate beautiful energy.
ken Rawling
2024.01.21
Just wow!! had our roof soft washed and Ryan did a fantastic job best we have ever had ,attention to detail and looked after all plants . Ryan will not disappoint you if you need pressure washing done Ryan is the BEST out there,
Thanks so much for the feedback Ken! We appreciate you as always and look forward to your next cleaning with us 😊
Colleen Passaro
2023.11.25
Ryan did a wonderful job on my driveway right before the holidays. He was prompt, friendly, and texted before he arrived. I am amazed that the other quotes I received were more than double the price. Seriously, would you pay $450 to pressure wash a short driveway? Don’t worry…Grime Busters is WAY more affordable. Thanks for an affordable, quality job!
Thanks so much for the feedback Colleen, we're always happy to help 😁 We appreciate your kind words and hope you had a nice holiday 😊
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Jack L
2023.11.18
Based on recommendations from some neighbors, I hired Grime Buster's to clean my windows on my two-story house.... The communication was fantastic of when Ryan was going to show up. He did not stop working even though it got a little dark because the days are short. He finished up and I can't believe what a fantastic job he's done. If you are considering getting your windows cleaned, do yourself a favor and call them. It will change the look of your house!!!
It's very obvious to me that they are extremely serious about their business.
Thank you Ryan and Aubrey!
Thanks so much for the feedback Jack! Happy to make your exterior windows sparkle again ✨️ We most absolutely love what we do and are so happy to help the community 😊
Carl Bierbaum
2023.10.27
Great communication from start to finish. Did a wonderful job on our home will definitely use again.
Thank you so much Carl for taking the time to leave us a review! So happy to be of service to you and we'll see you next time 😁
Your local Grime Busters,
Aubrey & Ryan
Diane Nadotti
2023.10.20
Thank you Grime Busters for a job well done. Gutters look great. You were prompt and efficient. I will be reaching out for my next gutter cleaning. I highly recommend your services! Thank you.
Thank you so much Diana for your kind words; so happy to help 😊
Marilyn Scarberry
2023.10.20
Very professional & hard working-will definitely hire them again-Ryan is awesome!! You won’t regret hiring them for your needs!!!
Thank you so much Marilyn, it was a pleasure to help you guys out. We definitely appreciate and LOVED your banana bread! It was delicious 😋 thanks again!
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Paul Rockenstyre
2023.10.18
Ryan did a great job clearing our Lani drains. The main drain was plugged causing water pooling during a heavy rain fall. Ryan made sure the drain was cleared and draining properly. I would not hesitate to recommend Ryan if your drains need to be cleaned out.
Thanks so much for taking the time to leave us a review Paul; we appreciate you so much and are so happy we could help clear out your lanai drains and make them flow easily again! 😊
Gina Carroll
2023.09.09
Look forward to using Grime Busters again. They did a wonderful job at a good price. Gave our pool screen area a fresh look. We were very pleased to say the least.
Thanks so much Gina! Happy to help get your lanai looking nice and fresh again; we appreciate you taking the time to leave us a review as well. See you again next time 😊
Don Young
2023.09.06
It is not often I am so pleased with a vendor that I feel compelled to write an unequivocal recommendation. Such is the case with Grimebusters. Professional power washing of the highest quality and the best customer service I have experienced in a very long time. Need power washing? Call Grimebusters, you will not be disappointed!
Thank you so much for taking the time to leave a review Don, we really appreciate you! So glad that you are happy with our work 😊
Julie J
2023.08.26
Great Job cleaning my tile roof. Very neat and clean. Paid attention to all the small details too. Cleaning my patio up and making sure my flowers were kept pristine. Went above and beyond cleaning out my gutter. Very good job. Thank you.
So happy you are happy with our work Julie! We appreciate you taking the time to leave us a review 😁
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Dominic Narvaez
2023.08.17
Great company! Ryan did a great job! House looks like new again.
Thanks so much Dominic! Loved cleaning your house; what a difference! Appreciate you taking the time to leave us a review!
Your local Grime Busters,
Aubrey & Ryan
Deborah Toy
2023.08.10
GrimeBusters did a great job on our lanai screens & cage. Everything was so dirty. We didn’t know HOW bad it was until they were done. We have a whole new clean view outside.
They also power washed some fencing. It sparkles it’s so white.
Professional, communicative and reasonable. Give them a call. They won’t disappoint.
Thanks so much for your kind words Debbie! We are so happy that you are happy with the work and you can see out your screens again! Lol. We really appreciate you taking the time to stop by here and leave us a review; it means the world to us! We'll see you guys again for your next cleaning 😁
John Kirchner
2023.08.10
Grime Busters did an excellent job pressure washing my roof recently. Ryan was courteous and professional, and made sure it was done correctly. Highly recommend them for this service in the future. Thank you!
Thanks so much John! It was a pleasure and you were so easy to do work with; we appreciate your business and you taking the time to leave us a review. Hope to help you again in the future 😁
Morgan Woods
2023.08.03
Had a cleaning job at a property in Arcadia. The realtor needed the exterior windows cleaned since they are very old and were covered in filth. Grime Busters Pressure Cleaning made a hard job look easy! They were detailed and Professional. The windows looked brand new after their services. Would 100% recommend them to anyone. 10/10
Thanks so much Morgan! It was a pleasure teaming up with Home Sweet Home Cleaning Services to get your customer's home nice and clean! Hope to team up with you again in the future!
Your local Grime Busters,
Aubrey & Ryan
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Steve Eagan
2023.03.21
I was in a jam and called them on a Sunday night. They showed up Monday morning, did an AWESOME job as promised. Highly recommend this company!!!!!
Thank you so much Steve for taking the time to leave us a review; they really do mean a lot to us! It was absolutely no problem getting you squeezed in and happy we could get it done for you. We wish you luck with your remodeling project and hopefully can be of service to you again in the future.
Your local Grime Busters,
Aubrey & Ryan
David Flood
2023.03.15
Hired Grime Busters to perform a comprehensive power wash outside my townhome; roof, lanai, pavers, and whole house. The quality of work was exceptional. I’ve used several different companies over the last 10 years and these folks are the best I ever hired.
Thank you so much for the feed back David; as always, we appreciate you taking the time to leave us a review. We are thrilled that you are happy with the results and hope to see you again for your next cleaning 😁
Your local Grime Busters,
Aubrey & Ryan
Theresa Vitanza
2023.01.11
Ryan did a fabulous job cleaning our windows and screens! They were so dirty and now look great! Thanks Ryan and Aubrey.
Thank you so much for taking the time to leave us feedback! We are so happy your happy with your clean windows 😁
Your local Grime Busters,
Aubrey & Ryan