Guacamole Patio

guacamolepatio.com

Guacamole Patio التقييمات

تصنيف جيد
4.1
69 reviews تم التحقق
Guacamole Patio
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التقييمات ( 69 ) 4.1

Dheeraj S
Dheeraj S
2024.12.12
Food
خدمة
Jesse Linn
Jesse Linn
2024.12.03
The food is great! I paid via the barcode on the ticket and the person checking out people at the door tried to get me to pay again. Also the past two times we’ve went, the entire restaurant has reeked of sewage. I hope they are able to eliminate this smell as I don’t think we’ll be back until it is as it’s just so overpowering.
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Tina Meier
Tina Meier
2024.11.15
One of our new favorite places! Love The food!
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Paul Polson
Paul Polson
2024.11.11
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Daniel Kirkpatrick
Daniel Kirkpatrick
2024.11.09
The chips did not taste fresh. I have had way better salsa it was very bland. The street tacos needed to be doubled up. They fell apart when I tried to eat them. The pork was okay, though. The garnish in the beans and rice. We're probably the best thing on my plate. There was just a foul funky smell in the air.
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Cory VanWyngarden
Cory VanWyngarden
2024.11.04
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الرد من Guacamole Patio 2024.11.08
Thank you so much for the 5 stars! We truly appreciate your support and look forward to serving you again soon!
Jennifer
Jennifer
2024.11.04
Ordered a taco salad for takeout last night, my husband mentioned a foul odor(possibly mold) in the restaurant when he walked in to pick it up. Food was okay, definitely bland and they didn't add the correct toppings I picked so I’m not sure what the confusion was. Also I woke up sick in the middle of the night. Would definitely not eat here again lol
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الرد من Guacamole Patio 2024.11.08
Hello, thank you for sharing your experience with us. We take all feedback very seriously, especially when it concerns health and safety. We have a comprehensive HACCP plan in place to address any food safety issues, and we follow strict food handling procedures to ensure that all our meals are prepared safely. Regarding the odor, we’re in a new building and have noticed it as well. We’re actively working with the landlord and the construction team to resolve this issue, which has been identified as a plumbing problem during construction. This is already partially resolved, and we’re confident that it will be fully addressed soon. We apologize for any inconvenience this may have caused and for the experience with your order. If you’d like to reach out directly, we’d be more than happy to address any further questions or concerns. Thank you again for your feedback, and we hope for the opportunity to serve you better in the future.
PM
PM
2024.11.04
Our group walked in this evening. The place has a very pungent sewer / sewage smell. We left. We will not return. It was so bad. 🤮
Atmosphere
الرد من Guacamole Patio 2024.11.08
Hello, thank you for your feedback, and we’re very sorry about the experience you had upon entering. We’re aware of the odor issue, which has been identified as a plumbing problem that arose during construction. We’re actively working with the landlord and construction team to fully resolve it, and it’s already partially addressed. As a small, family-owned business, this new construction was a first for us, and it has come with its share of challenges. However, we’re confident that this issue is or will be resolved very soon. We apologize for any inconvenience this caused your group and hope to have the chance to welcome you back under better conditions. Please feel free to reach out if you have any additional questions or concerns. Muchas gracias!!
Kristi K
Kristi K
2024.10.27
We ate here for lunch on Saturday. The food was good, but there was SUCH a terrible smell in the restaurant it was hard to stand. It’s like a mixture of sewer gas and mold or something like that. There was a large group that walked in and waited to be seated only to walk back out after a minute or two. The people behind us actually asked for their food to go because the smell was so terrible. I hope management gets to the bottom of it soon as they’re probably losing a lot of business because of it.
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الرد من Guacamole Patio 2024.10.28
Thank you for sharing your experience with us. We apologize for the unpleasant odor you encountered. We are aware of this issue and are actively working with our landlord to resolve it as quickly as possible. Your comfort and enjoyment are very important to us, and we appreciate your patience and feedback as we work to improve. We hope to welcome you back soon under better circumstances. Thank you again for bringing this to our attention, and thank you for your visit!
G Chat
G Chat
2024.10.26
We have been here twice. First time the food was great and the service was too. So we decided to go with family next and it happened twice within a month. However, when we went back, the waitress was so negligent. Her tone was very rude without a greeting smile. She did not even make recommendations when asked for kids (simply said she never ate there?).She did not bother checking back or refilling. She also dripped food on our minor child and didn’t bother apologizing. She didn’t even come to collect the bill, so we went to the counter to pay and for the first time came out without tipping. I remember her name to be Merlyn. Won’t go back to this restaurant unfortunately if this kind of people serve. Rude servers not only bring bad reputation to businesses but also lose customers.
الرد من Guacamole Patio 2024.10.28
Hello, Thank you so much for bringing this to our attention. We are truly sorry to hear about your recent experience. Your feedback is super valuable to us, and we will work specifically on this situation to address our team’s service and work with this person. We want to make sure our service aligns with our standards to ensure that every guest feels welcomed and well cared for. Please know that our guests are at the heart of everything we do, and we genuinely want every experience to feel welcoming and attentive. We hope you give us another chance to serve you again, you’ll see these changes firsthand. Thank you once again for helping us improve.
Leigh Boyce
Leigh Boyce
2024.10.19
Very expensive and the food is just mediocre. The house margaritas are $10, the specialty ones are $15 and up.
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الرد من Guacamole Patio 2024.10.21
Hi! Thank you for sharing your feedback. We always strive to offer a great experience to our customers, and we're sorry to hear that we didn't meet your expectations. Our prices are clearly listed on the menu, and we take pride in offering high-quality ingredients and generous portions. Regarding the margaritas, we use premium ingredients to ensure the best flavor and freshness. We hope you’ll give us another chance to provide a better experience. Thank you again for your visit and your comments!
bhaskar sastry
bhaskar sastry
2024.10.12
الرد من Guacamole Patio 2024.10.12
Hi! Thank you for taking the time to leave a review. We're sorry to hear that your recent experience didn’t meet your expectations. We would love to understand more about what went wrong and how we can improve. Your feedback is important to us, and we strive to provide the best possible service to all of our guests. Please feel free to reach out directly, and we’d be happy to address any concerns you may have
dinesh dharanikota
dinesh dharanikota
2024.10.08
Food was okay. There are more better places around des moines than this. Service was also okay. I would not say its the best or great. But it was okay
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الرد من Guacamole Patio 2024.10.12
Thank you for sharing your feedback. We’re glad to hear that your experience was okay, but we're always striving to provide an exceptional dining experience for every guest. If there's anything specific you feel we could improve, we’d love to hear your suggestions. We value all feedback as it helps us get better. We hope you'll give us another chance to serve you and show you how great our food and service can be. Thank you again for visiting
Kaleena Hobby
Kaleena Hobby
2024.10.07
I thought I would try this place out, because of all the good reviews. But sadly I did not get the good experience as others did. The food was not very hot and the taste was blend. I will stick with my favorite place, Los Tres Amigos.
الرد من Guacamole Patio 2024.10.12
Thank you for giving us a try and for supporting small local family businesses. We truly appreciate customers like you who value relationships and community. We believe that having options is important because it encourages all of us to deliver our very best, and we’re sorry we didn’t meet your expectations this time. If you ever decide to give us another chance, we would love to meet you personally and work hard to earn your business. We understand that not every experience is for everyone, but we hope to have the opportunity to turn things around for you in the future. Thank you again for your feedback, and we wish you the best! Gracias!!
Jas Nagra
Jas Nagra
2024.10.05
Food was great, service was awful. We had 3 different people helping us. One when we sat down who took our drinks, the second who took our order, and the third who brought out the food. The waitress didn’t come back for nearly 45 minutes no refills not to check or anything. We finally went up to the bar to ask for our waitress and she came back 10 minutes later looking confused. She then disappeared after helping us and never returned. Finally the bartender came around and gave us our checks. Very bad experience will not be returning.
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الرد من Guacamole Patio 2024.10.05
Dear Jas Nagra, Thank you for taking the time to share your experience. While I’m happy to hear you enjoyed the food, I sincerely apologize for the poor service you encountered. This is not the level of hospitality we aim to provide, and I regret that we fell short during your visit. We will be addressing this issue with our staff to ensure it doesn’t happen again. Your feedback is invaluable in helping us improve, and I hope you’ll consider giving us another chance in the future. Please feel free to reach out to me directly if you’d like to discuss this further.
lily diaz
lily diaz
2024.09.27
We decided to try this place out as it was close to the job site. This place did not disappoint.Friendly service and plenty of seating indoors and patio area. We opted to sit inside and atmosphere was pleasant. The waitress was friendly. I ordered the grilled fajitas from the lunch menu. Serving was more than plenty. If you were thinking of coming but was unsure of quality of service and food then let this be the review to have you stop by. I will definitely come back.
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الرد من Guacamole Patio 2024.10.05
review! We’re happy to hear that you enjoyed your visit and that our food, service, and atmosphere met your expectations. It’s great to know you found the grilled fajitas satisfying, and we appreciate your encouraging words for others who might be considering a visit. We look forward to welcoming you back soon!
Matt
Matt
2024.09.26
Great new spot in Waukee. The Mexican sampler platter was very good. I had fajitas and they were great. My wife enjoyed her burrito. The vibe and mood is great during lunch. Not sure what it's like in the evening. Will be back.
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الرد من Guacamole Patio 2024.10.21
Thank you for taking the time to share your experience! We're glad to hear that you and your wife enjoyed the Mexican sampler platter, fajitas, and burrito. It’s wonderful to know that you appreciated the vibe during lunch. We strive to create a welcoming atmosphere at all times, and we’d love for you to come back and see how the evening experience compares. We look forward to welcoming you both again soon!
Derek Ackley
Derek Ackley
2024.09.25
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الرد من Guacamole Patio 2024.10.21
Thank you for your review and support! We're so glad to hear you enjoyed your visit. We look forward to welcoming you back soon!
Kim Christensen
Kim Christensen
2024.09.20
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Scott Amdahl
Scott Amdahl
2024.09.20
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